Tap to Pay entitlement stuck in development for nearly 1.5 months – do I need to resubmit?

Hi everyone, we’ve been waiting since May 30 for our Tap to Pay on iPhone entitlement to be enabled for distribution, but it’s still only active for development (Case‑ID: 14485444).

We submitted:

• A new video recorded from an external device showing the full checkout flow
• Updated merchant education using the ProximityReaderDiscovery.Topic.payment(.howToTap) API, as suggested by Apple

The team initially said the education was compliant, then said it wasn’t. We fixed everything, sent the updated materials, and haven’t heard back in days.

We can’t even upload the app to TestFlight because of this error:

Profile doesn't include the com.apple.developer.proximity-reader.payment.acceptance entitlement

It’s now been almost a month and a half, and this delay is becoming critical. It’s blocking both internal testing and our production release.

We’d really appreciate clarity on:

• Do we need to submit another request via the form?
• Or is it enough to reply to the existing email thread?
• Also, are there any direct contacts or escalation paths we can use?

Any help or guidance appreciated