User not being debited after 3-day trial

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Created 15h

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We are seeing trial conversions for our auto-renewable monthly subscription wingman_monthly (App ID 6758346525) land in a persistent "Pending" state in users' iOS Purchase History after the 3-day free trial ends, with no debit reaching the user's payment method.

App Store Server Notifications V2 indicate the renewals succeeded — each affected transaction is delivered as DID_RENEW (subType BILLING_RECOVERY not present) with is_trial_conversion: true, period_type: NORMAL, a new expires_date set 31 days in the future, AUD 19.99 attributed, no expirationIntent, no is_in_billing_retry_period, and no cancellation_reason. So Apple's billing layer reports the renewals as successful, but settlement does not appear to complete.

The same trial-to-paid flow on our yearly product wingman_yearly in the same subscription group converts and debits cleanly. The pattern is specific to wingman_monthly.

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Answer 1

On3p101 OP

14h

The transactions are stuck in Apple's billing pipeline between authorisation and capture. Apple's internal subscription state says "renewed successfully" (hence the clean RENEWAL events to RC with no failure flags). But the corresponding bank-side capture is not executing. This is happening for the monthly product on AU storefront and not the yearly product on the same account. The pattern is reproducible across multiple users, which means it is not a per-user payment problem — it is a configuration or product-level issue.

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