Hey guys,
I am seeking advice or visibility from a DTS engineer regarding a permanent backend account block. Our corporate Apple Developer account is active and in good standing, but every macOS Developer ID notarization request fails after a 24-hour timeout with the following error: "notarization not enabled for this account" (StatusCode 7000)
We have had a formal support ticket open for exactly 31 days (opened on August 27th). Every update from standard support states that it is "reviewing with engineering," but no progress has been made, and our US commercial distribution is completely blocked.
DTS or Forum Monitors: Since this is an account provisioning/database issue on Apple's servers rather than a technical binary signing issue, could someone please advise on how to escalate this to the team responsible for Notary Service team provisioning?
And it's always the same guy "Junghun" Answering with the same generic wait answer. A friend asked me to open a forum ticket and tag Quinn 'The Eskimo!'.
I am happy to securely share our Team ID or Request UUID if an Apple employee can reach out. Thank you.