Hi, You're here because you've had issues with your implementation of In-App Provisioning Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed. Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device: Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The bundle IDs App bundle ID Non-UI app extension bundle ID (if applicable) UI app extension bundle ID (if applicable) The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp (including timezone) of when the issue was reproduced. The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.) The issuer/network/country of the provisioned card (e.g., Mastercard – US) Last 4 digits of the FPAN Last 4 digits of the DPAN (if available) Was this test initiated from the Issuer App? (e.g., yes or no) The type of environment (e.g., sandbox or production) Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, To ensure the issue is not caused by an error within your app or web service request, please review the Apple Pay Merchant Integration Guide. Additionally, please review the following technotes on Apple Pay: TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration TN3174: Diagnosing issues with the Apple Pay payment sheet on your website TN3175: Diagnosing issues with displaying the Apple Pay button on your website TN3176: Troubleshooting Apple Pay payment processing issues If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Apple Pay profile on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or merchant domain in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay website. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

iOS 16 and earlier On iOS 16 and earlier, Apple Pay on the Web required Safari—and all interactions with the Apple Pay API to come from the parent/top level page. In order to facilitate the Apple Pay button in an HTML inline frame (iframe), there will need to be cross frame communication between the child and parent pages. Cross frame communication should be secure and robust, therefore the use of postMessage for this purpose is recommended. The expectation is for all communication with Apple Pay to occur from the parent page, so the iframe must relay all Apple Pay related events to the parent to handle. Some examples: Apple Pay availability: The parent calls applePayCapabilities, then sends the message of the response to the iframe, which then uses the value to toggle the visibility of the Apple Pay button. Apple Pay session: The iframe receives an onclick() event when the Apple Pay button is clicked and sends the message to the parent (providing details about the transaction). The parent create the payment request to obtain the session validation URL, and eventually receive session credentials and invokes completeMerchantValidation() to prevent the payment sheet. After the payment is authorized by the Payment Service Provider (PSP), the parent either: Redirects the parent page to a payment success page; or Sends a message to the iframe to complete the transaction flow itself. iOS 17 and later On IOS 17 and later, the iframe HTML element should include the allow="payment" attribute, which should facilitate the cross frame communications instead of needing a dedicated JavaScript library. This means all of the Apple Pay code/calls can reside in the iframe page—which is typically a hosted page from a Payment Service Provider (PSP), all the parent page—typically a merchant—has to do is add the attribute mentioned above to the iframe element. Important: Regardless of the iOS version, the PSP/merchant always needs to make sure the parent page domain is the one registered in the Developer portal, and used in the request to generate a merchant session via ApplePaySession. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Team, We are currently checking out on Apple Pay using ALL and MRU as currencies. We have authorized the payment via Touch ID; however, we are not receiving the onPaymentAuthorized event. Could you please confirm if Apple Pay supports ALL and MRU currencies? We have confirmed that it works with other currencies. Thank you!

Cybersource production support has clarified issue as below "On the BAD Case, it seems that the Apple Payload did not contain the "onlinePaymentCryptogram" object within the JSON. The Cryptogram is critical and mandatory. Since the merchant cannot really control this, and since CYBS is just decrypting the payload and uses it, we cannot comment as to why it was missing. The merchant would need to reach out to Apple and/or decrypt the payment themselves locally to check if and why this data was not present, for troubleshooting purposes."

When accessing https://applepaydemo.apple.com/payment-request-api, the "Approve with Side Button" prompt is displayed, but it does not appear when using our test domain. I implemented the Payment Request API based on the sample source code from the following URL. On an iPhone device, the Apple Pay payment screen is displayed, but the "Approve with Side Button" icon below the amount does not appear, and instead a spinning loading icon is shown continuously. Could you please help identify the cause? ■ Reference URL: https://applepaydemo.apple.com/payment-request-api ■ Changed parameter: "merchantIdentifier": "〇〇.dev" ■ Accessed domain: 〇〇test.com ■ Test device: iPhone 13 iOS: 18.4.1

I am currently working on decrypting Apple Pay tokens with Laravel PHP, and I have encountered a few uncertainties regarding the decryption process and the usage of AES-GCM. Could you please clarify the following points: Algorithm Confirmation: Am I using the correct algorithm for decrypting the data key? Specifically, I am utilizing AES-256-GCM with the algorithm ID "id-aes256-GCM" (2.16.840.1.101.3.4.1.46), as specified in the documentation. Is this the recommended algorithm for decrypting the Apple Pay token's data key? Authentication Tag: In the decryption process, it seems that an authentication tag is required, but I am not sure where to obtain it from. Could you confirm how the authentication tag is generated or provided during the encryption process? If the tag is part of the token or is transmitted separately, could you clarify where I can retrieve it in order to proceed with the decryption successfully? IV and Other Parameters: I am using an initialization vector (IV) of 16 null bytes (00000000000000000000000000000000) as specified in the documentation. Could you confirm that this is correct and aligns with the expected parameters for the AES-GCM decryption? Are there any other specific parameters or considerations I should be aware of when implementing the decryption of Apple Pay tokens? GCM vs Other Encryption Modes: Can you confirm that AES-GCM is the preferred and required encryption mode, or is there any flexibility to use other modes (e.g., AES-CBC) without compromising security? Your guidance would be greatly appreciated to ensure I am following the correct decryption procedure for Apple Pay tokens. Thank you in advance for your support.

We have verified our domain but if the file is removed from the deployed site after verification will this impact using ApplePaySession.applePayCapabilities in real time? We use that method from the JS api in our React app to determine whether or not to show the apple pay button. When that function is called in the browser, do the apple servers ping the https://our.domain.com/.well-known/apple-developer-merchantid-domain-association URL at that time? Or do they check for it periodically? The reason for asking is that with our many environments we wonder if we can verify each environment's domain by adding the file once. The file will be wiped out by our CICD process as it goes up the environment stack through our development workflow. Or do we need to maintain that file for each environment and add something to our build process?

Hi team at Apple, here is a scenario we came across: The order of priority of payment methods in Apple Wallet follows: Credit Debit Apple Cash Our app displays a payment sheet that excludes credit cards. Instead of a debit card, the default payment option shown to the user on the payment sheet is Apple Cash. Is this a known issue or have we configured something wrong in our end?

Hi , This is regarding the ApplePayRecurringPayment Request and Apple Pay on Web functionality. Does Apple Pay on web providing functionality that collects payments from the stored credit card issuer bank (or) it only provides secured wallet functionality that provides a token which then has to be utilized to send a seperate payment request through a third party payment gateway to collect the payments from the credit card issuer bank. thanks

Hello, I'm trying to make changes to my website's apple pay flow and an unable to verify if the flow works because I get the following error in the console when trying to pay: TypeError: undefined is not an object (evaluating 'applePaySession.completeMerchantValidation') By following this error message, I try to setup an ngrok proxy to verify my local development domain and that fails as well even though as you can see, the file does actually exist. Can anyone help with A) giving me a different way to develop locally aka having a "successful" apple pay payment so I can verify my website's flow after payment or B) help me figure out why the domain verification is failing. Thanks!

So I'm wondering if Apple makes commission on those payments since they're made in the app. For example a user may pay another user to clean their car. This will be handled with Stripe Connect and their balance, payment history, etc will be displayed in the app. Does Apple charge commission on that? The section the app review guidelines that I'm refrencing is below, but I'm still a little confused. 3.1.3(e) Goods and Services Outside of the App: If your app enables people to purchase physical goods or services that will be consumed outside of the app, you must use purchase methods other than in-app purchase to collect those payments, such as Apple Pay or traditional credit card entry.

We have an Apple Pay account and have successfully created and verified the payment processing certificate in our Apple Developer account. When initiating an Apple Pay payment, the Apple session is created successfully with the correct data return from api , but it is not accepted with the error: “Payment not completed.” The issue occurs even though the merchant validation step works without errors. Our websites where this is happening are: https://magicdeliver.com/ https://www.pulsarmodular.com/ Could you please help us identify the cause of the issue and guide us on resolving it?

Hi, We're experiencing an issue with verifying our domain for Apple Pay on the web. It's currently stuck in the "Pending" state despite meeting the listed requirements. The domain in question has been verified once successfully but one month later when we renewed the SSL, we were unable to verify the domain again. Please note that the new certificate's CA chain has been changed. A) The "apple-developer-merchantid-domain-association.txt" file is publicly accessible at the following location: /.well-known/apple-developer-merchantid-domain-association.txt B) We've also ensured that the following IP ranges are whitelisted: 17.32.139.128/27 17.32.139.160/27 17.140.126.0/27 17.140.126.32/27 17.179.144.128/27 17.179.144.160/27 17.179.144.192/27 17.179.144.224/27 17.253.0.0/16 17.23.4.96/27 17.132.108.64/26 17.23.24.32/27 17.23.19.0/27 17.157.40.128/27 17.157.44.128/27 17.157.32.0/27 C) Our servers support TLS 1.2 already. D) "ECDHE-RSA-AES128-GCM-SHA256" cipher suite has been used, so we believe all necessary criteria are satisfied. However, when we attempt to verify the domain, we receive the following error message: "Domain verification failed. Review your TLS Certificate configuration to confirm that the certificate is accessible and a supported TLS Cipher Suite is used." Could you please advise why the verification is failing, or let us know if there's anything we might have missed? Best regards, Mehdi

I'm implementing Apple Pay in my Flutter web app and I'm following the guidelines for domain verification using the apple-developer-merchantid-domain-association file. When I access the file at https://mydomain.com/.well-known/apple-developer-merchantid-domain-association through my web app, the browser silently downloads the file instead of displaying its content on the webpage. My question is: Is this the expected behavior for the apple-developer-merchantid-domain-association file? Should the browser download the file silently, or is there another step required, such as displaying the content on the webpage for verification purposes? I've consulted some resources and they indicate that the file download is the correct behavior. However, I'd appreciate confirmation from the community to ensure I'm implementing the verification process correctly. Summary is how do we know if apple has verified it?

Hello, I am developing an Apple Pay and In-App Provisioning integration for the bank where I work. All entitlements are properly configured, and we are integrated correctly with our Payment Network Operator (PNO). We are using PKAddPaymentPassViewControllerDelegate to handle the provisioning process. The flow progresses as expected up to the Terms and Conditions screen. However, after accepting the terms, the process fails with the message: "Could not add card." Upon checking the device logs using the Wallet profile configuration, I observed the following response from Apple's backend: Response: https://nc-pod10-smp-device.apple.com:443/broker/v4/devices/041315032816900221610987313158566F368A9CEBA1291E/cards/745f792b9d0644e5a6e713d54f505296/enable 500 Time profile: 1.80458 seconds { x-conversation-id = "6ec59a63424f4035915e32f22ea645e4" Vary = "accept-language" Content-Type = "application/json" x-pod = "nc-pod10" x-keystone-correlationid = "E3DD5A5A-FD18-4500-8570-2BD1334E281C" Date = "Thu, 17 Apr 2025 07:05:03 GMT" x-apay-service-response-details = "via_upstream" Content-Length = "49" x-envoy-upstream-service-time = "964" x-pod-region = "paymentpass.com.apple" } { errorCode = 40456; statusCode = 500; } This seems to indicate that the card enablement step is failing on the server side. Our internal systems have not logged any request failure from Apple at this step, which makes it difficult to pinpoint whether the issue is in the PNO integration, entitlement configuration, or something else. We are currently testing in a production environment on a physical device (not using sandbox), and provisioning flows are initiated through our iOS app using PKAddPaymentPassRequest. Could you please help us interpret error code 40456 and identify what steps we should take to resolve this issue? If needed, we can also provide the full device log and additional details. Thank you in advance for your support. Best regards, Mansur Bagwan

On Applepay's docs it talks about the ability to do "flexible" payments and scheduling for future purchases. We need to be able to make only a single approval of an Apple payment for multiple submissions later on. Think, deferred payments at an arbitrary schedule without presenting the ApplePay dialog each and every time. The docs suggest that may be possible, but are maddeningly vague on how to do that. Is it possible or not? Can we store an approved merchant's token for example and leverage that for future transactions?

Hi, We have app in which we take donations from people and send to non-profit organisations. I have read that Apple Pay can be integrated on non profit platforms to take donations, but we are middle man, we are not non profit .. we take donations, cut our platform fees and then sent to donations to non profit orgs. My question is can we integrate Apple Pay in our iOS app to take donations from apple? as we have integrated Apple Pay on the web.

I am writing regarding an issue I have encountered while attempting to complete a payment using test users created within the Sandbox environment of Apple Pay. The problem persists specifically when trying to make payments through the demo page at https://applepaydemo.apple.com/. Problem Description: When initiating a payment process with either of the following test user accounts. The flow proceeds as follows: The Apple Pay window appears correctly. Processing begins but does not conclude successfully. After processing concludes, there is no prompt for 'Pay with Touch ID'. Additional Information: Device & OS Version: MacOS 15.3.2 Browser & Version: Safari 18.3.1 Real Device or Simulator: Real device used First Occurrence: Before January 1st, 2025 Custom Configurations or Backend Used: No custom configurations or backend modifications are being utilized during interaction with the demo page. Could you please provide assistance in resolving this issue?

We are working with two types of wallet passes. Provisioning works successfully for one pass type via wallet extensions, but the same process is not functioning for the other. For the second pass type, we are able to generate the required data for pull provisioning and send it to Apple. Additionally, in-app push provisioning for this pass type completes without issue. We would appreciate guidance on how to further debug and resolve this provisioning problem.

We are implementing Apple Pay on our website, but we only sell services and would prefer that the shipping address section of the Apple Pay modal doesn't require the shipping address and just show the billing address. Is there any way to achieve this?

Bank Accounts details are outdated and status is stack on processing with error: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." This is now stack for a few years since we activated a previous Apple developer account. we must change banking details as it holds up development of an app with in-app purchases. Finance department has been contacted and they do not answer What shall we do? senior support staff keep referring to finance department and is not helping