Hi Apple Support team, I would like to inform you that we were receiving push notifications to all regions. Recently we were facing push notifications are not receiving to brazil region. For all other regions we are receiving. We are using same APSN certificate. Any region specific permissions do we need to add. Please let me know. Thanks.

I have a database in CloudKit, where the host share (using CKShare) a record to participants. The record is in her private database, but for the participants is in their shared database. How do I send push notifications to everyone when a new child record is created?

token:009739d008a19dbe7e2273a1e4e8b5f73c4e2d7e220e7308f41e316f4c2fcf56 最近app无法收到服务端通过apns推送的通知，提交是成功的，但是app的所有用户都无法收到通知

I have a “1” above the setting app on my iPhone. However when I open settings there is no notification that shows up. I have tried force restarting and done the beta updates as they release however nothing works to got rid of it. What can I do?

How do i add the red bubble badge notification on the app for unread in app messages

My push notifications on Ios devices come through but only silently while all settings are on order. On Android sounds are on. Anyway knows how to fix this on Apple's side?

Hi team, I am developing VOIP feature using PushKit and CallKit but CallKit is not show when app in background or terminate state, now in foreground state I can call reportNewIncomingCall from pushRegistry-didReceiveIncomingPushWith and it's work as expected but the problem is in background or terminate state it's not my setup: PushKit is configured In Signing & Capabilities I add background modes (Remote notifications and Voice over IP) In info.plist I add <key>UIBackgroundModes</key> <array> <string>voip</string> I'm not sure should I create new VOIP Certificate but now I can receive message notification normally. Any help or suggestions would be greatly appreciated Thank you

I have been watching the following moment from wwdc (Design dynamic Live Activities): https://developer.apple.com/videos/play/wwdc2023/10194/?time=728 It suggest that you should 'tick' between multiple live activities of your app: When you want to show multiple sessions for your app going on at once, consider ticking between the display of them to continue to give users an eye on everything that’s going on. How can I tick between them? More specifically how can I do that when my app is in the background?

Push-notification token is properly requested and displayed from the iOS simulator / xcode, but not from the release in the AppStore... Both popups for permission (push-notifications and critical alert) appear and can be confirmed, but no callback takes place...

Hi Team, We’re following up on our request for the Critical Alert entitlement for our app, which we plan to use to notify users about critical states of their devices. It’s been almost 4 weeks since we submitted the request, and we wanted to check on the typical review timeline so we can plan our upcoming work accordingly. If there’s anything we can provide or clarify to help complete the review or make the process easier, we’d be happy to assist. or the right forum to reach out to.

I’m using Appnotic from my server to send notifications for an emergency service, where it is critical that notifications are delivered immediately. My payload looks like this: "aps": { "alert": "Test alert", "sound": { "critical": 1, "name": "sound.wav", "volume": 0.5 }, "content-available": 1, "category": "alert" }, "topic": "com.fireservicerota.FSR-Primary-Alerting", "custom_payload": { "id": "11", "type": "alert", "incident_id": 23434, "incident_response_id": 2652343, "expiration_time": "2024-06-06T16:59:05+01:00" } } I already have the critical alert entitlement and background processing enabled. Everything seems fine when debugging, but I’m experiencing issues: • Some notifications never arrive • Around 60% of notifications arrive with noticeable delay Since this is an emergency app, delivery speed is crucial. What could be causing this inconsistency?

Hi, I'm experiencing an issue with my app. I use Firebase as my server, and it is great. Still, there is one issue: when I send push notifications from my app to users, the users will get the notification if the app is open, but not when it is closed. I have tried many solutions to fix it, even asking AI, but the issue is still there. I would be happy to give you access to Firebase and the Xcode workspace, as I have no clue how to fix it.

Hi, We recently updated our app icon, but the push notification icon has not been updated on some devices. It still shows the old icon on: • iPhone 16 Pro — iOS 26 • iPhone 14 — iOS 26 • iPad Pro 11” (M4) — iOS 18.6.2 • iPhone 16 Plus — iOS 18.5 After restarting these devices, the push notification icon is refreshed and displays the new version correctly. Could you advise how we can ensure the push notification icon updates properly on all affected devices without requiring users to restart? Thank you.

Dear Apple Developer Support, I am currently developing an iOS application that uses push notifications with custom .caf audio and a Notification Service Extension. I have implemented the extension to download and play a dynamic sound file from a remote sound_url. It works well when the app is in the foreground or background. However, when the app is force-closed (swiped up from multitasking), the Notification Service Extension does not seem to run. As a result, the custom sound is not downloaded or played. I would like to confirm: Is it possible to trigger the Notification Service Extension when the app is killed? If not, what is the correct way to play a custom .caf sound when the app is terminated? Should I preload and save the .caf file in App Group storage and reference it by name in the sound field? Are there any best practices or limitations regarding push notification customization when the app is killed? I appreciate your help in clarifying this issue. Thank you very much! Best regards, Phan Van Tung

I'm working on implementing Apple Wallet passes using background push notifications. My server successfully sends the push notification using APNs. The response from the server is HTTP/2 200, and the device receives the push — I can confirm this from device logs. However, the device logs show the following error: "Failed to parse JSON message payload for topic " "Unable to deserialize JSON message payload" My payload is below 2 payload. //string payload = "{"aps":{"content-available":1}}"; string payload = JsonConvert.SerializeObject(new { aps = new Dictionary<string, object> { { "content-available", 1 } } }); string curlArgs = $"-s -o nul -w \"%{{http_code}}\" " + $"--data-binary \"{payload}\" " + $"-H \"apns-topic: {bundleId}\" " + $"-H \"apns-push-type: background\" " + $"-H \"apns-priority: 5\" " + $"-H \"content-type: application/json\" " + $"-H \"authorization: bearer {jwt}\" " + $"--http2 https://api.push.apple.com/3/device/{token}"; I’ve confirmed that: The device has the Wallet pass installed. The apns-topic header is set to my passTypeIdentifier. The apns-push-type is background and apns-priority is 5. Steps to Reproduce: Install Wallet pass on iOS device. Send background push to device using the above payload. Observe the device logs using Console.app or log stream. See error: unable to deserialize JSON message payload. Is there a specific payload format expected for Wallet passes? Or any additional fields required in the push payload to avoid this deserialization error?

If a notification: ONE_TIME_CHARGE is used to ship the IAP content, it involves a point where the client might not finish the transaction, yet the item is shipped. Will an unfinished purchase affect refunds?

Hello. I'm currently implementing Apple Notification v2 to prepare for refunds for in-app purchases, but I'm not receiving requests from Apple servers to my backend server. I've applied HTTPS (TLS 1.2) and correctly registered production/sandbox notification URLs on App Store Connect. After requesting a test notification, when I check the status of testNotificationToken, I receive an UNSUCCESSFUL_HTTP_RESPONSE_CODE as follows: {"signedPayload":"......":[{"atteptDate":1752128001970,"sendAttemptResult":"UNSUCCESSFUL_HTTP_RESPONSE_CODE"}]} The endpoint for receiving notifications is set to accept POST requests with application/json format, and it responds with 200 (OK) without any content. However, Apple notifications are not coming through. Could anyone help me with this issue?

Hi all, We encountered an issue where APNs (Apple Push Notification service) push messages cannot be received during development. The specific description is as follows: Our app runs on an iPad that connects to the cellular network using a SIM card and accesses the Internet through the company's MDM, which provides APN setting proxies. During operation, we found that the device fails to receive push messages from APNs. Network packet capture revealed that the connection attempt by apsd to port 5223 failed. According to Apple's documentation (https://support.apple.com/zh-cn/102266), when port 5223 cannot be connected to, it will fall back to port 443 and use a proxy. However, our packet capture showed that when port 5223 was unreachable, the apsd service on the iPad did not attempt to establish a connection to port 443. Since the iPad device currently cannot establish a connection with APNs, it consistently fails to receive push messages from APNs. We tried disconnecting the SIM card and using a Wi-Fi environment, and in this case, the iPad device was able to receive push messages from APNs normally. Could you advise us on how to proceed with troubleshooting in this situation?

Hello guys, i need a little help. Im building an alarm clock app, pretty good one, and i have my own sounds i want to use as the alarm ring but notifications on apple cant work when the phone is turned off or the device is in silent mode (Or at least thats how i understand it) unless they have this feature called critical alerts that lets you have notifications even when the phone is turned off or silented. Without this, the phone can do just one beep and only when you open the notification, then it starts ringing but how is this supposed to wake you up? Alarmy has this worked out fine and i cant figure out how, maybe someone here knows. Im thinking maybe they have the critical alerts enabled but then i dont know why Apple would approve theirs and not mine. I tried to submit for the critical alerts feature but apple didn’t approve it saying the app is not the use case and im kinda lost. The whole app could be ruined because of this. So my question is. is there any way how i can use my custom sounds as a notifications on ios even if the phone is turned off or in silent mode+turned off and the app is not straight up running without being approved for critical alerts? Somehow like alarmy does it but i dont know if they have the critical alerts or not. Thank you very much for any kind of help 🙏. For everyone whos reading this, take care!

Dear Apple! During WWDC24 you announced that ONE_TIME_CHARGE notification is available on the sandbox environment and will be available "it will be available in production later this year" - it's March 2025 and there is still no production release of this feature. Could you share some timeline and plans for when we can expect that feature deployed to production? Thanks in advance!