Device Management

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Allow administrators to securely and remotely configure enrolled devices using Device Management.

Device Management Documentation

Posts under Device Management subtopic

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Management of Camera File Formats
It seems like every time an IOS update is installed, the camera app file formats get reset to defaults. This setting is not available to manage at the MDM level. Many people need the the most compatible settings for the purpose of file sharing. So, now we have nearly 1,000 devices with a complete mix of photo and video formats. And IT has wasted MANY hours converting files for people. Feature Request: Please either stop resetting the camera app file formats or allow us to manage those settings at the MDM level. Respectfully, Robert
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969
2w
Device fails to request mobileconfig after the second reboot, with no access logs in Nginx
We are developing an MDM (Mobile Device Management) solution for device management purposes, and our current implementation process is as follows: 1. Configure DEP profile to obtain profile_uuid We configured a DEP profile with the following parameters to retrieve the profile_uuid: { "allow_pairing": true, "anchor_certs": [], "auto_advance_setup": true, "await_device_configured": false, "configuration_web_url": "", "department": "test define profile", "devices": ["MNWF07QD9M"], "is_mandatory": false, "is_mdm_removable": false, "is_multi_user": false, "is_supervised": true, "language": "zh", "org_magic": "", "profile_name": "Enrollment Profile - MNWF07QD9M", "region": "cn", "skip_setup_items": [ "Accessibility", "ActionButton", "Android", "Appearance", "AppleID", "AppStore", "Biometric", "CameraButton", "DeviceToDeviceMigration", "Diagnostics", "EnableLockdownMode", "FileVault", "iCloudDiagnostics", "iCloudStorage", "iMessageAndFaceTime", "Intelligence", "Keyboard", "MessagingActivationUsingPhoneNumber", "Passcode", "Payment", "Privacy", "Restore", "RestoreCompleted", "Safety", "ScreenTime", "SIMSetup", "Siri", "SoftwareUpdate", "SpokenLanguage", "UpdateCompleted", "WatchMigration", "WebContentFiltering" ], "supervising_host_certs": [], "support_email_address": "", "support_phone_number": "", "url": "https://mdmp.com/mdm/apple/enroll?shopId=1" } We sent a POST request to the /profile endpoint with the above payload, and the response returned the profile_uuid: 605FB5C274303C19189C9B99DCD3280D. 2. Assign the profile We sent a POST request to the /profile/devices endpoint, including the aforementioned profile_uuid and the target devices list in the request body. 3. Scan the device with Apple Configurator 2 We used Apple Configurator 2 to scan and enroll the target device. Issue Encountered After the device restarts twice, it fails to retrieve the mobileconfig file from the URL: https://mdmp.com/mdm/apple/enroll. We are using Nginx as the web server and have enabled access logging, but the logs show no incoming requests from the device to the /mdm/apple/enroll endpoint at all. Could you please help identify where we might have made a mistake in this process?
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75
1w
Issues with "denyAppRemoval" and "denyAppInstallation" being stuck after turned off / uninstall
Hello, according to reports from our users these two ManagedSettingsStore options seem to be stuck in the enabled state even after turning them off or removing screen time permissions and uninstalling the app that configured them. Is this possible? Has anyone seen it? The denyAppRemoval (https://developer.apple.com/documentation/managedsettings/applicationsettings/denyappremoval-swift.property) prevents the user from uninstalling any apps from their device when active. The denyAppInstallation (https://developer.apple.com/documentation/managedsettings/applicationsettings/denyappinstallation-swift.property) "hides" App Store, making it impossible to install any new apps. We haven't been able to replicate it yet. Does anyone know about workarounds when this happens? So far it seems like the only way is to reset the affected device.
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620
1w
When does macOS Device Actually Send BootStrapToken to MDM
Hi Community, The Leverage macOS has with Bootstrap token is immense using the same for Software Updates, Erase Device and new Local Account Creation in System Settings While I refer From IT Deployment Guide Which States the below For a Mac with macOS 10.15.4 or later, when a secure token-enabled user logs in for the first time, macOS generates a bootstrap token and escrows it to a device management service. I even tested out the Statement using Automated Device Enrollment Workflow ( With AutoAdmin Account Only, With Both AutoAdmin Account , Primary Account ) and it Granted BootStrap Token Immediately upon login How ever with User-Initiated Enrollments it differs like below Sometimes upon installation of MDM Profile in macOS Immediately the BootstrapToken is sent to MDM Sometimes the BootStrapToken is not immediately sent, so I need to logout , login with the Secure Token enabled user for macOS to escrow BootStrapToken to MDM Sometimes Even when I followed the pointer as in 2) like logout / login from a SecureToken Enabled user the BootStrapToken is not escrowed to MDM , Which Affects the OSUpdates, Erasing Capabilities to be used precisely with MDM Protocol Can someone Please Help with the Flow for BootStrapToken Generation / issuance to MDM incase for User-Initiated Enrollment
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771
6d
Management of Camera File Formats
It seems like every time an IOS update is installed, the camera app file formats get reset to defaults. This setting is not available to manage at the MDM level. Many people need the the most compatible settings for the purpose of file sharing. So, now we have nearly 1,000 devices with a complete mix of photo and video formats. And IT has wasted MANY hours converting files for people. Feature Request: Please either stop resetting the camera app file formats or allow us to manage those settings at the MDM level. Respectfully, Robert
Replies
1
Boosts
0
Views
969
Activity
2w
Device fails to request mobileconfig after the second reboot, with no access logs in Nginx
We are developing an MDM (Mobile Device Management) solution for device management purposes, and our current implementation process is as follows: 1. Configure DEP profile to obtain profile_uuid We configured a DEP profile with the following parameters to retrieve the profile_uuid: { "allow_pairing": true, "anchor_certs": [], "auto_advance_setup": true, "await_device_configured": false, "configuration_web_url": "", "department": "test define profile", "devices": ["MNWF07QD9M"], "is_mandatory": false, "is_mdm_removable": false, "is_multi_user": false, "is_supervised": true, "language": "zh", "org_magic": "", "profile_name": "Enrollment Profile - MNWF07QD9M", "region": "cn", "skip_setup_items": [ "Accessibility", "ActionButton", "Android", "Appearance", "AppleID", "AppStore", "Biometric", "CameraButton", "DeviceToDeviceMigration", "Diagnostics", "EnableLockdownMode", "FileVault", "iCloudDiagnostics", "iCloudStorage", "iMessageAndFaceTime", "Intelligence", "Keyboard", "MessagingActivationUsingPhoneNumber", "Passcode", "Payment", "Privacy", "Restore", "RestoreCompleted", "Safety", "ScreenTime", "SIMSetup", "Siri", "SoftwareUpdate", "SpokenLanguage", "UpdateCompleted", "WatchMigration", "WebContentFiltering" ], "supervising_host_certs": [], "support_email_address": "", "support_phone_number": "", "url": "https://mdmp.com/mdm/apple/enroll?shopId=1" } We sent a POST request to the /profile endpoint with the above payload, and the response returned the profile_uuid: 605FB5C274303C19189C9B99DCD3280D. 2. Assign the profile We sent a POST request to the /profile/devices endpoint, including the aforementioned profile_uuid and the target devices list in the request body. 3. Scan the device with Apple Configurator 2 We used Apple Configurator 2 to scan and enroll the target device. Issue Encountered After the device restarts twice, it fails to retrieve the mobileconfig file from the URL: https://mdmp.com/mdm/apple/enroll. We are using Nginx as the web server and have enabled access logging, but the logs show no incoming requests from the device to the /mdm/apple/enroll endpoint at all. Could you please help identify where we might have made a mistake in this process?
Replies
0
Boosts
0
Views
75
Activity
1w
Issues with "denyAppRemoval" and "denyAppInstallation" being stuck after turned off / uninstall
Hello, according to reports from our users these two ManagedSettingsStore options seem to be stuck in the enabled state even after turning them off or removing screen time permissions and uninstalling the app that configured them. Is this possible? Has anyone seen it? The denyAppRemoval (https://developer.apple.com/documentation/managedsettings/applicationsettings/denyappremoval-swift.property) prevents the user from uninstalling any apps from their device when active. The denyAppInstallation (https://developer.apple.com/documentation/managedsettings/applicationsettings/denyappinstallation-swift.property) "hides" App Store, making it impossible to install any new apps. We haven't been able to replicate it yet. Does anyone know about workarounds when this happens? So far it seems like the only way is to reset the affected device.
Replies
0
Boosts
0
Views
620
Activity
1w
When does macOS Device Actually Send BootStrapToken to MDM
Hi Community, The Leverage macOS has with Bootstrap token is immense using the same for Software Updates, Erase Device and new Local Account Creation in System Settings While I refer From IT Deployment Guide Which States the below For a Mac with macOS 10.15.4 or later, when a secure token-enabled user logs in for the first time, macOS generates a bootstrap token and escrows it to a device management service. I even tested out the Statement using Automated Device Enrollment Workflow ( With AutoAdmin Account Only, With Both AutoAdmin Account , Primary Account ) and it Granted BootStrap Token Immediately upon login How ever with User-Initiated Enrollments it differs like below Sometimes upon installation of MDM Profile in macOS Immediately the BootstrapToken is sent to MDM Sometimes the BootStrapToken is not immediately sent, so I need to logout , login with the Secure Token enabled user for macOS to escrow BootStrapToken to MDM Sometimes Even when I followed the pointer as in 2) like logout / login from a SecureToken Enabled user the BootStrapToken is not escrowed to MDM , Which Affects the OSUpdates, Erasing Capabilities to be used precisely with MDM Protocol Can someone Please Help with the Flow for BootStrapToken Generation / issuance to MDM incase for User-Initiated Enrollment
Replies
0
Boosts
0
Views
771
Activity
6d