Hello,
We are requesting urgent help with what appears to be repeated presentation of the native in-app rating prompt in our production app, Jízdní řády IDOS:
https://apps.apple.com/cz/app/j%C3%ADzdn%C3%AD-%C5%99%C3%A1dy-idos/id473503749
This issue is materially affecting our App Store rating and user trust. We estimate that it has resulted in dozens of negative reviews explicitly mentioning that the native “Rate this app” prompt is shown repeatedly or “all the time”. The actual impact on our overall rating is difficult to determine, as not all affected users explicitly reference this issue in their reviews.
The affected builds are App Store production builds, not Debug builds or TestFlight builds.
Initially, we used the deprecated SKStoreReviewController API. We suspected that this could be the cause, so we migrated to the current API on iOS 18 and later:
import StoreKit
import UIKit
@MainActor
static func requestReview(from view: UIView) {
if #available(iOS 18.0, *),
let scene = view.window?.windowScene {
AppStore.requestReview(in: scene)
} else if #available(iOS 14.0, *),
let scene = view.window?.windowScene {
SKStoreReviewController.requestReview(in: scene)
} else {
SKStoreReviewController.requestReview()
}
}
Unfortunately, this change did not resolve the issue. Users have continued to report that the native rating prompt appears repeatedly in the App Store version of our app.
We understand that StoreKit controls whether the prompt is actually presented and should enforce the documented display limit. However, the volume and consistency of user feedback make us concerned that this limit may not be reliably enforced in our case.
We have also found a similar report from another developer:
https://developer.apple.com/forums/thread/827331
Could you please clarify:
Can SKStoreReviewController.requestReview() or AppStore.requestReview(in:) result in the prompt being shown more than three times within 365 days in a shipping App Store build?
Is there any known issue, limitation, or behavioural difference affecting either SKStoreReviewController.requestReview(in:) or AppStore.requestReview(in:) that could explain repeated presentation of the native rating prompt in a shipping App Store build?
Could the SwiftUI RequestReviewAction API behave differently from AppStore.requestReview(in:) with respect to enforcing the presentation limit? Would migrating to RequestReviewAction be expected to resolve this issue?
Our application is predominantly UIKit, so adopting the SwiftUI API would require non-trivial integration work. More importantly, we do not want to use production users to test another implementation while the issue may continue to negatively affect our rating. We would therefore appreciate guidance on the expected behaviour and the recommended implementation before making this change.
We can provide affected app versions, iOS versions, device details, screenshots, and examples of user feedback immediately if useful.
Thank you.
