TestFlight

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TestFlight within App Store Connect allows you to invite and manage testers who can install and beta test your iOS, iPadOS, tvOS, and watchOS apps using the TestFlight app on the App Store.

Posts under TestFlight tag

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TestFlight Public Links on the forums
TestFlight Public Links are a great way to share beta versions of your apps with other members of the Apple Developer Program. With this new channel, you can share your TestFlight Public Links with the developer community, to gather valuable feedback on crucial elements, like technical implementation, user experience, design, and more. To maximize the benefits of posting TestFlight Public Links in the Developer Forums, here are some best practices to keep in mind: Provide details: Give comprehensive information about your app, like new features and test cases, and note specific areas where you seek feedback. The more detailed your post is, the better equipped the community will be to provide insight. Select platforms: Select the platforms that your beta app supports. Enter categories: Enter the App category you’ve selected or plan to select for your app on the App Store. Categories are critical to ensuring your post can be easily found by interested users. Stay connected with notifications: Enable web and push notifications so you’ll know when you receive feedback on your post. Note: The TestFlight app is still the most comprehensive way to gather feedback. This space is meant as a helpful secondary channel.
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Aug ’23
Could not launch app on watchOS downloaded from TestFlight
I have a app that has both mobile and watch versions. Recently some testers report that the watch app could not be launched if the put the app in the background and then resume. And if they kill the app and try to launch again, there is no any response when tapping the app icon. I managed to export some system logs by installing a sysdiagnose profile, and this info looks suspicious
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TestFlight External Build Stuck in "Waiting for Review" for Over 2 Weeks - iOS App
Hi everyone, I'm experiencing an unusually long wait time for my TestFlight external build review and wanted to see if others are facing similar issues in 2026. Current Status: Platform: iOS App Version: 1.2.90 (Build 24) Build Type: TestFlight External Testing Current Status: In Review - not "Waiting for Review" Time in Current Status: Over 2 weeks Submission Timeline: Current Submission: Wednesday at 9:49 AM (iOS 1.2.90 Build 24) Previous Submission: March 9, 2026 at 2:20 PM (iOS 1.2.90 Build 11) - Status: Completed (Rejected) Full History: March 9, 2026 2:20 PM - Initial submission (Build 11) March 15, 2026 5:25 AM - Rejection from Apple March 24 - April 15, 2026 - Multiple back-and-forth communications (5 messages total) April 15, 2026 2:22 PM - Last response from Apple Recent (Wednesday 9:49 AM) - Resubmitted new build (Build 24) Current - Still "In Review" after 2+ weeks What I've Tried: ✅ Addressed all rejection issues from the previous review ✅ Submitted a new build with higher build number (11 → 24) ✅ Submitted expedited review request through App Store Connect ✅ Contacted Apple Developer Support via email ✅ Requested phone callback for escalation What Concerns Me: The build has been stuck in "In Review" status for over 2 weeks This is AFTER already going through a full review cycle (rejection + resubmission) Normal review times are supposed to be 24-48 hours, even with the 2026 backlog The previous review cycle took over 1 month (March 9 → April 15) This is completely blocking our beta testing program Questions for the Community: Is anyone else experiencing 2+ week "In Review" times for TestFlight external builds in 2026? Does a previous rejection cause indefinite review delays on resubmission? Has anyone successfully resolved this by canceling and submitting a brand new build? Are there effective escalation paths beyond standard support channels? Could this indicate an account-level review issue? What I Understand: Review times have increased in 2026 due to higher submission volumes Previous rejections can lead to more thorough reviews However, 2+ weeks "In Review" (not even "Waiting") seems abnormal This delay is severely impacting our development timeline and beta testing plans. Any advice or shared experiences would be greatly appreciated! Thanks in advance for your help.
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The Hub of Personalized Prompts.
Hello juice community. firts of all, i'm brazilian dev, soo this conversation will be a lot errors of english. but i'm think is a nice to prove is not a AI generate post here. hehe I want a big tip, how i integrate my app in the fruit ecosystem. Soo, i launch a AI prompt plataform, the idea is make users your own prompt, you make a context for him, like " you are a food master chief", and configure the inputs, like a photo of your freezer, to the AI take the ingredients e make a recipe with AI. The aplication is infinite! The integration, now, is with AI provider. the idea is not make a context with complex Skills.sh, but the common user create your own Prompt/AI and feel a prompt engineer master. i'm think the is a powerful plataform for native apple system. the plataform has url, and if any one has interesting a will chat in the comments the name for see how beaut is.
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13h
Testflight issue
Hi, I have been using Testflight iOS app to test my apps before releasing to production. Over the past few weeks, I am unable to install any of my apps through Testflight. I also don't get any email notification that my app is live on Testflight. This is really important and it would be really helpful if I can find any solution to this. Thank you so much.
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TestFlight install fails with BETA_CONTRACT_MISSING although all agreements are active
Hello, I am unable to install my app from TestFlight even though the build appears valid and is in internal beta testing. The build was uploaded successfully to App Store Connect and shows as Testing / Internal Testing. The build metadata looks valid: processingState: VALID internalBuildState: IN_BETA_TESTING qcState: BETA_INTERNAL_TESTING usesNonExemptEncryption: false minOsVersion: 15.0 deviceFamilies: IPHONE supportedArchitectures: arm64 However, TestFlight installation fails, and the App Store Connect API returns: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING Beta contract is missing for the app. My App Store Connect agreements are all active. I checked Business > Agreements and both Paid Apps Agreement and Free Apps Agreement are Active. Bank accounts, tax forms, and compliance also appear Active. This also happens with a newly created app and a fresh build, so it looks like the TestFlight beta contract may be missing or detached on Apple’s backend. Has anyone seen this before, or is there a way to force App Store Connect to refresh the TestFlight beta contract state?
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App is not upgrading with Network Extension in iOS 13 in Test flight
Hi We are building a VPN app (PacketTunnelProvider) and allowing users to install the app through test flight and app upgrade works seamlessly without VPN, but immediately after enabling the VPN, we are not able to get app upgraded with the progress bar in test flight stuck at 90 percent and now app is not usable after that but VPN is still working. We are not noticing the issue on ios 12.4.1 version but facing the issue on iOS 13 versions. On looking through console app during upgradation process we are noticing a below recurring log message. Error acquiring hold on plugins for <bundle_identifier>: Error Domain=PlugInKit Code=14 "plugins are busy" UserInfo={busyPlugInUUIDs=({         XPCExtensionBundleIdentifier = "<bundle_identifier>.tunnel";     } ), NSLocalizedDescription=plugins are busy} Could someone please help us in resolving the issue.
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422 error "Beta contract is missing" Testflight
I'm currently experiencing the same problem that many have had with error 422 "Beta contract is missing." I read that I should contact Apple support, but when I try to access the support page and log in with my credentials, the page doesn't load and I can't generate a ticket to resolve this problem. I get the message "There was an error processing your request. Please try again later." And when I inspect with Safari it shows me this information: "errors" : [ { "id" : "9be0314c-3bd5-4143-a625-602322d7156e", "status" : "422", "code" : "ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING", "title" : "Beta contract is missing for the app.", "detail" : "Beta Contract is missing." } ] This is when I want to share the most recent build of my app with external groups through Testflight, but additionally, when my internal testers try to access it through Testflight app, it shows the error "The requested app is not available or doesn't exist." Could someone tell me what process I should follow or where I can correctly generate the ticket for my error? Since the Apple support page does not load. Thanks!
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2d
Sudden, artificial app size increase on App Store Connect - change in processing logic?
Hello everyone, We recently noticed a sudden and unexplained increase in our app's download and install sizes on App Store Connect. The jump happened literally overnight between April 2 and April 3. After auditing our commit history and running some isolation tests, it appears this increase is artificial and related to a change in App Store Connect's post-processing or size attribution logic, rather than our actual codebase. The initial observation: Build A (April 2): Download: 174 MB | Install: 380 MB Build B (April 3): Download: 179 MB | Install: 386 MB To figure out what caused the ~5 MB download and ~6 MB install jump, we looked at the diff between the two builds. We ran a local size analysis on the IPAs for both commits and the diff was just 18,287 bytes. Such a difference in the compiled binary absolutely does not account for a 5-6 MB jump in the final App Store Connect estimates. To completely rule out our code, we took the exact source tree from Build A (which originally processed at 174 MB / 380 MB) and pushed a fresh upload to App Store Connect. Re-uploaded Build A increased in size to 179 MB / 386 MB. Since re-uploading the exact same commit now results in the larger size estimates, it seems the discrepancy is not originating from our code. Has anyone else experienced a similar bump in their app sizes recently? Could an Apple engineer provide any insight into what might be causing this?
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Tesflight eCommerce error, Beta testers outside the US, for our MacOS App, are being told their ID is not valid in the US Store
Beta testers outside the US, for our MacOS App, are being told their ID is not valid in the US Store and that they must switch to a store in their country. Yet the store switch fails Essentially beta testers outside the US cannot do testflight sandbox eCommerce for the Mac version of our app. Note that eCommerce on the Mac works for US based testers and eCommerce for the iOS/iPadOS works for testers in all territories. Many of these testers are in India, the UK and Canada. We believe that this is incorrect, that storeKit is not correctly detecting the AppStore Region for mac based testflight eCommerce. At this point we have 382 testers, most outside the US and we can only Beta Test our app with US users. Attached are images of the messages that are coming from storeKit: Here is a link to a video from a user in Canada who is demonstrating the problem (cut and paste into browser) https://youtu.be/kB818wfVld4 Here is another link to a video from a user in Canada who is demonstrating the problem (cut and paste into browser). https://youtu.be/7uAZKo8wpfU We see that there is another post with a similar problem. Similar eCommerce Problem Because eCommerce works in all territories on iOS/iPadOS but ONLY in the US for Mac we suspect that this is an error that either a DBA or a coder will need to fix. Any insights from anyone would be appreciated.
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5d
Safari Web Extension app distribution through Connct
Hi I uploaded the zenweb mac app for review in TestFlight and it was rejected - after that I uploaded a new version - which was reviewed and approved. Since then all version I upload (TestFlight or App Store) are displayed in TestFlight but the Distribution - App Review is displaying only the link to the first app that was rejected. I have no way of submitting to app to review before publishing. Opened a cse with apple - 102876729124 - received a response from SB - to which I answered on 30 April 2026 since then - nothing - we re keen to deploy, Safari is lagging after Chrome and Edge solution now.
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The requested app is not available or doesn’t exist.
Hello, I have an internal TestFlight build for my app PewPewApp (Apple ID 6760741808). The build is processed, assigned to an internal group, and the tester invitation is accepted. The build status shows Ready to Test / Testing in App Store Connect. However, installation from TestFlight fails with: “The requested app is not available or doesn’t exist.” Could you please check whether there is an account-level or backend TestFlight distribution issue affecting this app/build? Thank you.
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TestFlight Beta Contract Missing – ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING
Hello, I am unable to use TestFlight for any app (existing or new), while production uploads work normally. All TestFlight actions fail with: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING There are no pending agreements in App Store Connect. This is an older account that previously used TestFlight successfully. This appears to be a missing or detached TestFlight Beta contract on Apple’s backend. Could this be manually reattached or re-provisioned? This is time-sensitive, as I need a TestFlight external testers link to submit an app for an upcoming hackathon. Apple Support case ID (for reference): 102817552619 Thank you.
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6d
"Could not install [App Name]. The requested app is not available or doesn't exist." when installing app from TestFlight
Hello Apple Developer Support, We are experiencing an issue with TestFlight Internal Testing. Our internal testers can see the app and the assigned build in the TestFlight app, but when they try to install it, the installation fails with the following error: "Could not install [App Name]. The requested app is not available or doesn't exist." This issue happens with Internal Testing, so Beta App Review should not be involved. We have already checked the following: The build was uploaded successfully through Xcode using App Store Connect distribution. The build processing is completed. The build is assigned to the correct Internal Testing group. The testers are added as App Store Connect users and have access to the app. The app appears in TestFlight for the testers. Agreements, Tax, and Banking do not show any pending actions. Export Compliance / Missing Compliance does not show any pending actions. The issue happens on multiple devices. We have tried removing and reinstalling TestFlight, and uploading a new build number, but the issue still occurs. App details: App Name: WearNow AR Try-On Bundle ID: com.yakovchuk.wearnow Apple Developer Team ID: 6G4QX44Y4A Could you please check whether there is an account-level, app-level, or TestFlight backend issue that prevents this build from being installed by internal testers? This looks similar to multiple recent Apple Developer Forums reports where the app is visible in TestFlight, but installation fails with "The requested app is not available or doesn't exist." Thank you.
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"Could not install [App Name]. The requested app is not available or doesn't exist." when installing app from TestFlight
"Could not install . The requested app is not available or doesn't exist." when installing app from TestFlight" I've tried uninstalling and reinstalling the app, and even removed older versions. I emailed support, but I still haven't found a solution. Does anyone know the solution to this problem?
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TestFlight builds from our Apple Developer account cannot be installed on any iPhone.
Error in TestFlight: “The requested app is not available or does not exist.” This happens on multiple iPhones and Apple IDs. Important: Builds from OTHER Apple Developer accounts install fine on the same devices. We tried new apps, new bundle IDs, new certificates, new provisioning profiles. Internal testing fails. External testing also fails. All Agreements, Tax, Banking, and membership requirements are completed and active. When configuring external testing in App Store Connect, we also get: “There was an error processing your request. Please try again later.” This has been happening for 3 weeks. Has anyone seen an Apple Developer account / TestFlight backend issue like this? Any solution besides contacting Apple Developer Support?
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TestFlight Installation Error & Missing Beta Contract Issue
Hello, I’m experiencing two issues which I believe may be related to a single root cause: TestFlight Installation Error When I try to install my app via TestFlight for testing purposes, I receive the following error message: “Could not install app. The requested app is not available or doesn’t exist.” Unable to Add Build to External Testers When I attempt to add a build to an external testers group, I see the following error in the network tab after submission: { "errors" : [ { "id" : "95d240bd-94bd-4653-8d60-8dc691d6e3dc", "status" : "422", "code" : "ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING", "title" : "Beta contract is missing for the app.", "detail" : "Beta Contract is missing." } ] } I have reviewed and completed all required forms under Business → Agreements, and there are currently no pending alerts or agreements requiring action. At this point, I’m unable to proceed with testing my application and would greatly appreciate any guidance or suggestions. Additionally, I have an open support case that has not yet received a response: Case ID: 102855791526 Area: Distribution / TestFlight Thank you in advance for your help.
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How to cancel Auto-renewable subscription bought in TestFlight?
I've read several topics on cancelling subscriptions in sandbox environment, but it seems to me that it could not be applied to TestFlight. I can cancel sandbox subscriptions through Settings > App Store > Sandbox account But since TestFlight does not use sandbox account I cannot cancel a sub from there. Also, TF purchase does not appear in the list of regular subscriptions (Settings > Profile > Media & Purchases). So my question is: is there any way to manually cancel auto-renewable subscription bought in TestFlight build of the app?
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iOS permissions not appearing after switching from TestFlight to App Store build with same Bundle ID
Hi everyone, We are investigating a possible iOS permission state issue after a device previously installed our app through TestFlight and later installed the production version from the App Store using the same Bundle ID. Environment: Device: iPhone 15 iOS version: 26.2.1 App distribution history: The app was previously installed through TestFlight and later installed from the App Store Permissions involved: Camera / Photos Issue: When the user opens the App Store version of the app and tries to access a feature that requires Camera or Photos permission, the iOS permission prompt does not appear as expected. Also, the app does not appear under: Settings > Privacy & Security > Camera or: Settings > Privacy & Security > Photos Because of this, the user cannot manually enable the permission. Another user on iOS was able to grant the permissions normally, so the issue appears to be isolated to the device that previously used the TestFlight build. Expected behavior: When the App Store version requests Camera or Photos permission, iOS should display the permission prompt, or the app should appear under Settings > Privacy & Security > Camera/Photos so the user can manage the permission manually. Actual behavior: The permission prompt does not appear, and the app does not appear in the corresponding privacy permission list. Possible cause: It seems like the device may be preserving or reusing a stale privacy permission state from the previous TestFlight installation, since both the TestFlight build and the App Store build use the same Bundle ID. Steps to reproduce: Install the app through TestFlight. Open the app and trigger a Camera/Photos permission request. Grant or deny the permission. Stop testing or remove the TestFlight version. Install the production version from the App Store using the same Bundle ID. Open the App Store version. Trigger the same Camera/Photos permission request flow. Go to Settings > Privacy & Security > Camera/Photos. The app does not appear, or the permission prompt does not behave as expected. Workarounds attempted or suggested: Close and reopen the app. Restart the iPhone. Delete and reinstall the app from the App Store. Stop testing the app from TestFlight. Reset Location & Privacy settings. Question: Has anyone experienced a similar issue where iOS does not show the permission prompt or does not list the app under Privacy & Security after switching from a TestFlight build to the App Store version with the same Bundle ID? Is there a recommended way to fully clear the previous TestFlight permission state, or should this be reported as a possible iOS/TestFlight permission state bug?
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Testflight E-Mail Invitation App Description not up-to-date
Hi,i am trying to provide my newest build to my testers.I have to provide some information in the invitation mail, since many of them are new to the process.But after inviting my self as a test, Testflight keeps sending the outdated app description in the invitation mail.For the specific build, i changed the "What to Test" content and i also changed the "Beta App Description" in the "Test Information" Tab.But Testflight still sends the old text, which is nowhere to be found anymore.Am i doing something wrong? How can i fix this?
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TestFlight Public Links on the forums
TestFlight Public Links are a great way to share beta versions of your apps with other members of the Apple Developer Program. With this new channel, you can share your TestFlight Public Links with the developer community, to gather valuable feedback on crucial elements, like technical implementation, user experience, design, and more. To maximize the benefits of posting TestFlight Public Links in the Developer Forums, here are some best practices to keep in mind: Provide details: Give comprehensive information about your app, like new features and test cases, and note specific areas where you seek feedback. The more detailed your post is, the better equipped the community will be to provide insight. Select platforms: Select the platforms that your beta app supports. Enter categories: Enter the App category you’ve selected or plan to select for your app on the App Store. Categories are critical to ensuring your post can be easily found by interested users. Stay connected with notifications: Enable web and push notifications so you’ll know when you receive feedback on your post. Note: The TestFlight app is still the most comprehensive way to gather feedback. This space is meant as a helpful secondary channel.
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4.8k
Activity
Aug ’23
Could not launch app on watchOS downloaded from TestFlight
I have a app that has both mobile and watch versions. Recently some testers report that the watch app could not be launched if the put the app in the background and then resume. And if they kill the app and try to launch again, there is no any response when tapping the app icon. I managed to export some system logs by installing a sysdiagnose profile, and this info looks suspicious
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15
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519
Activity
3h
TestFlight External Build Stuck in "Waiting for Review" for Over 2 Weeks - iOS App
Hi everyone, I'm experiencing an unusually long wait time for my TestFlight external build review and wanted to see if others are facing similar issues in 2026. Current Status: Platform: iOS App Version: 1.2.90 (Build 24) Build Type: TestFlight External Testing Current Status: In Review - not "Waiting for Review" Time in Current Status: Over 2 weeks Submission Timeline: Current Submission: Wednesday at 9:49 AM (iOS 1.2.90 Build 24) Previous Submission: March 9, 2026 at 2:20 PM (iOS 1.2.90 Build 11) - Status: Completed (Rejected) Full History: March 9, 2026 2:20 PM - Initial submission (Build 11) March 15, 2026 5:25 AM - Rejection from Apple March 24 - April 15, 2026 - Multiple back-and-forth communications (5 messages total) April 15, 2026 2:22 PM - Last response from Apple Recent (Wednesday 9:49 AM) - Resubmitted new build (Build 24) Current - Still "In Review" after 2+ weeks What I've Tried: ✅ Addressed all rejection issues from the previous review ✅ Submitted a new build with higher build number (11 → 24) ✅ Submitted expedited review request through App Store Connect ✅ Contacted Apple Developer Support via email ✅ Requested phone callback for escalation What Concerns Me: The build has been stuck in "In Review" status for over 2 weeks This is AFTER already going through a full review cycle (rejection + resubmission) Normal review times are supposed to be 24-48 hours, even with the 2026 backlog The previous review cycle took over 1 month (March 9 → April 15) This is completely blocking our beta testing program Questions for the Community: Is anyone else experiencing 2+ week "In Review" times for TestFlight external builds in 2026? Does a previous rejection cause indefinite review delays on resubmission? Has anyone successfully resolved this by canceling and submitting a brand new build? Are there effective escalation paths beyond standard support channels? Could this indicate an account-level review issue? What I Understand: Review times have increased in 2026 due to higher submission volumes Previous rejections can lead to more thorough reviews However, 2+ weeks "In Review" (not even "Waiting") seems abnormal This delay is severely impacting our development timeline and beta testing plans. Any advice or shared experiences would be greatly appreciated! Thanks in advance for your help.
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1
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98
Activity
8h
The Hub of Personalized Prompts.
Hello juice community. firts of all, i'm brazilian dev, soo this conversation will be a lot errors of english. but i'm think is a nice to prove is not a AI generate post here. hehe I want a big tip, how i integrate my app in the fruit ecosystem. Soo, i launch a AI prompt plataform, the idea is make users your own prompt, you make a context for him, like " you are a food master chief", and configure the inputs, like a photo of your freezer, to the AI take the ingredients e make a recipe with AI. The aplication is infinite! The integration, now, is with AI provider. the idea is not make a context with complex Skills.sh, but the common user create your own Prompt/AI and feel a prompt engineer master. i'm think the is a powerful plataform for native apple system. the plataform has url, and if any one has interesting a will chat in the comments the name for see how beaut is.
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0
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0
Views
65
Activity
13h
Testflight issue
Hi, I have been using Testflight iOS app to test my apps before releasing to production. Over the past few weeks, I am unable to install any of my apps through Testflight. I also don't get any email notification that my app is live on Testflight. This is really important and it would be really helpful if I can find any solution to this. Thank you so much.
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0
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0
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53
Activity
1d
TestFlight install fails with BETA_CONTRACT_MISSING although all agreements are active
Hello, I am unable to install my app from TestFlight even though the build appears valid and is in internal beta testing. The build was uploaded successfully to App Store Connect and shows as Testing / Internal Testing. The build metadata looks valid: processingState: VALID internalBuildState: IN_BETA_TESTING qcState: BETA_INTERNAL_TESTING usesNonExemptEncryption: false minOsVersion: 15.0 deviceFamilies: IPHONE supportedArchitectures: arm64 However, TestFlight installation fails, and the App Store Connect API returns: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING Beta contract is missing for the app. My App Store Connect agreements are all active. I checked Business > Agreements and both Paid Apps Agreement and Free Apps Agreement are Active. Bank accounts, tax forms, and compliance also appear Active. This also happens with a newly created app and a fresh build, so it looks like the TestFlight beta contract may be missing or detached on Apple’s backend. Has anyone seen this before, or is there a way to force App Store Connect to refresh the TestFlight beta contract state?
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0
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0
Views
20
Activity
1d
App is not upgrading with Network Extension in iOS 13 in Test flight
Hi We are building a VPN app (PacketTunnelProvider) and allowing users to install the app through test flight and app upgrade works seamlessly without VPN, but immediately after enabling the VPN, we are not able to get app upgraded with the progress bar in test flight stuck at 90 percent and now app is not usable after that but VPN is still working. We are not noticing the issue on ios 12.4.1 version but facing the issue on iOS 13 versions. On looking through console app during upgradation process we are noticing a below recurring log message. Error acquiring hold on plugins for <bundle_identifier>: Error Domain=PlugInKit Code=14 "plugins are busy" UserInfo={busyPlugInUUIDs=({         XPCExtensionBundleIdentifier = "<bundle_identifier>.tunnel";     } ), NSLocalizedDescription=plugins are busy} Could someone please help us in resolving the issue.
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5
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713
Activity
1d
422 error "Beta contract is missing" Testflight
I'm currently experiencing the same problem that many have had with error 422 "Beta contract is missing." I read that I should contact Apple support, but when I try to access the support page and log in with my credentials, the page doesn't load and I can't generate a ticket to resolve this problem. I get the message "There was an error processing your request. Please try again later." And when I inspect with Safari it shows me this information: "errors" : [ { "id" : "9be0314c-3bd5-4143-a625-602322d7156e", "status" : "422", "code" : "ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING", "title" : "Beta contract is missing for the app.", "detail" : "Beta Contract is missing." } ] This is when I want to share the most recent build of my app with external groups through Testflight, but additionally, when my internal testers try to access it through Testflight app, it shows the error "The requested app is not available or doesn't exist." Could someone tell me what process I should follow or where I can correctly generate the ticket for my error? Since the Apple support page does not load. Thanks!
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2
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4
Views
946
Activity
2d
Sudden, artificial app size increase on App Store Connect - change in processing logic?
Hello everyone, We recently noticed a sudden and unexplained increase in our app's download and install sizes on App Store Connect. The jump happened literally overnight between April 2 and April 3. After auditing our commit history and running some isolation tests, it appears this increase is artificial and related to a change in App Store Connect's post-processing or size attribution logic, rather than our actual codebase. The initial observation: Build A (April 2): Download: 174 MB | Install: 380 MB Build B (April 3): Download: 179 MB | Install: 386 MB To figure out what caused the ~5 MB download and ~6 MB install jump, we looked at the diff between the two builds. We ran a local size analysis on the IPAs for both commits and the diff was just 18,287 bytes. Such a difference in the compiled binary absolutely does not account for a 5-6 MB jump in the final App Store Connect estimates. To completely rule out our code, we took the exact source tree from Build A (which originally processed at 174 MB / 380 MB) and pushed a fresh upload to App Store Connect. Re-uploaded Build A increased in size to 179 MB / 386 MB. Since re-uploading the exact same commit now results in the larger size estimates, it seems the discrepancy is not originating from our code. Has anyone else experienced a similar bump in their app sizes recently? Could an Apple engineer provide any insight into what might be causing this?
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1
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1
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65
Activity
4d
Tesflight eCommerce error, Beta testers outside the US, for our MacOS App, are being told their ID is not valid in the US Store
Beta testers outside the US, for our MacOS App, are being told their ID is not valid in the US Store and that they must switch to a store in their country. Yet the store switch fails Essentially beta testers outside the US cannot do testflight sandbox eCommerce for the Mac version of our app. Note that eCommerce on the Mac works for US based testers and eCommerce for the iOS/iPadOS works for testers in all territories. Many of these testers are in India, the UK and Canada. We believe that this is incorrect, that storeKit is not correctly detecting the AppStore Region for mac based testflight eCommerce. At this point we have 382 testers, most outside the US and we can only Beta Test our app with US users. Attached are images of the messages that are coming from storeKit: Here is a link to a video from a user in Canada who is demonstrating the problem (cut and paste into browser) https://youtu.be/kB818wfVld4 Here is another link to a video from a user in Canada who is demonstrating the problem (cut and paste into browser). https://youtu.be/7uAZKo8wpfU We see that there is another post with a similar problem. Similar eCommerce Problem Because eCommerce works in all territories on iOS/iPadOS but ONLY in the US for Mac we suspect that this is an error that either a DBA or a coder will need to fix. Any insights from anyone would be appreciated.
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14
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5
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1.9k
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5d
Safari Web Extension app distribution through Connct
Hi I uploaded the zenweb mac app for review in TestFlight and it was rejected - after that I uploaded a new version - which was reviewed and approved. Since then all version I upload (TestFlight or App Store) are displayed in TestFlight but the Distribution - App Review is displaying only the link to the first app that was rejected. I have no way of submitting to app to review before publishing. Opened a cse with apple - 102876729124 - received a response from SB - to which I answered on 30 April 2026 since then - nothing - we re keen to deploy, Safari is lagging after Chrome and Edge solution now.
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0
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2
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58
Activity
6d
The requested app is not available or doesn’t exist.
Hello, I have an internal TestFlight build for my app PewPewApp (Apple ID 6760741808). The build is processed, assigned to an internal group, and the tester invitation is accepted. The build status shows Ready to Test / Testing in App Store Connect. However, installation from TestFlight fails with: “The requested app is not available or doesn’t exist.” Could you please check whether there is an account-level or backend TestFlight distribution issue affecting this app/build? Thank you.
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2
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173
Activity
6d
TestFlight Beta Contract Missing – ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING
Hello, I am unable to use TestFlight for any app (existing or new), while production uploads work normally. All TestFlight actions fail with: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING There are no pending agreements in App Store Connect. This is an older account that previously used TestFlight successfully. This appears to be a missing or detached TestFlight Beta contract on Apple’s backend. Could this be manually reattached or re-provisioned? This is time-sensitive, as I need a TestFlight external testers link to submit an app for an upcoming hackathon. Apple Support case ID (for reference): 102817552619 Thank you.
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4
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316
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"Could not install [App Name]. The requested app is not available or doesn't exist." when installing app from TestFlight
Hello Apple Developer Support, We are experiencing an issue with TestFlight Internal Testing. Our internal testers can see the app and the assigned build in the TestFlight app, but when they try to install it, the installation fails with the following error: "Could not install [App Name]. The requested app is not available or doesn't exist." This issue happens with Internal Testing, so Beta App Review should not be involved. We have already checked the following: The build was uploaded successfully through Xcode using App Store Connect distribution. The build processing is completed. The build is assigned to the correct Internal Testing group. The testers are added as App Store Connect users and have access to the app. The app appears in TestFlight for the testers. Agreements, Tax, and Banking do not show any pending actions. Export Compliance / Missing Compliance does not show any pending actions. The issue happens on multiple devices. We have tried removing and reinstalling TestFlight, and uploading a new build number, but the issue still occurs. App details: App Name: WearNow AR Try-On Bundle ID: com.yakovchuk.wearnow Apple Developer Team ID: 6G4QX44Y4A Could you please check whether there is an account-level, app-level, or TestFlight backend issue that prevents this build from being installed by internal testers? This looks similar to multiple recent Apple Developer Forums reports where the app is visible in TestFlight, but installation fails with "The requested app is not available or doesn't exist." Thank you.
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3
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322
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"Could not install [App Name]. The requested app is not available or doesn't exist." when installing app from TestFlight
"Could not install . The requested app is not available or doesn't exist." when installing app from TestFlight" I've tried uninstalling and reinstalling the app, and even removed older versions. I emailed support, but I still haven't found a solution. Does anyone know the solution to this problem?
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0
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TestFlight builds from our Apple Developer account cannot be installed on any iPhone.
Error in TestFlight: “The requested app is not available or does not exist.” This happens on multiple iPhones and Apple IDs. Important: Builds from OTHER Apple Developer accounts install fine on the same devices. We tried new apps, new bundle IDs, new certificates, new provisioning profiles. Internal testing fails. External testing also fails. All Agreements, Tax, Banking, and membership requirements are completed and active. When configuring external testing in App Store Connect, we also get: “There was an error processing your request. Please try again later.” This has been happening for 3 weeks. Has anyone seen an Apple Developer account / TestFlight backend issue like this? Any solution besides contacting Apple Developer Support?
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4
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380
Activity
1w
"Could not install (App Name). The requested app is not available or doesn't exist." when installing app from TestFlight
Hi Our team is not able to install the app from testflight after April 30. Install stops with the following error The requested app is not available or doesn't exist." This is a blocker for us. Please help resolve this.
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0
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50
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TestFlight Installation Error & Missing Beta Contract Issue
Hello, I’m experiencing two issues which I believe may be related to a single root cause: TestFlight Installation Error When I try to install my app via TestFlight for testing purposes, I receive the following error message: “Could not install app. The requested app is not available or doesn’t exist.” Unable to Add Build to External Testers When I attempt to add a build to an external testers group, I see the following error in the network tab after submission: { "errors" : [ { "id" : "95d240bd-94bd-4653-8d60-8dc691d6e3dc", "status" : "422", "code" : "ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING", "title" : "Beta contract is missing for the app.", "detail" : "Beta Contract is missing." } ] } I have reviewed and completed all required forms under Business → Agreements, and there are currently no pending alerts or agreements requiring action. At this point, I’m unable to proceed with testing my application and would greatly appreciate any guidance or suggestions. Additionally, I have an open support case that has not yet received a response: Case ID: 102855791526 Area: Distribution / TestFlight Thank you in advance for your help.
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3
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190
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1w
How to cancel Auto-renewable subscription bought in TestFlight?
I've read several topics on cancelling subscriptions in sandbox environment, but it seems to me that it could not be applied to TestFlight. I can cancel sandbox subscriptions through Settings > App Store > Sandbox account But since TestFlight does not use sandbox account I cannot cancel a sub from there. Also, TF purchase does not appear in the list of regular subscriptions (Settings > Profile > Media & Purchases). So my question is: is there any way to manually cancel auto-renewable subscription bought in TestFlight build of the app?
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9
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7.6k
Activity
1w
iOS permissions not appearing after switching from TestFlight to App Store build with same Bundle ID
Hi everyone, We are investigating a possible iOS permission state issue after a device previously installed our app through TestFlight and later installed the production version from the App Store using the same Bundle ID. Environment: Device: iPhone 15 iOS version: 26.2.1 App distribution history: The app was previously installed through TestFlight and later installed from the App Store Permissions involved: Camera / Photos Issue: When the user opens the App Store version of the app and tries to access a feature that requires Camera or Photos permission, the iOS permission prompt does not appear as expected. Also, the app does not appear under: Settings > Privacy & Security > Camera or: Settings > Privacy & Security > Photos Because of this, the user cannot manually enable the permission. Another user on iOS was able to grant the permissions normally, so the issue appears to be isolated to the device that previously used the TestFlight build. Expected behavior: When the App Store version requests Camera or Photos permission, iOS should display the permission prompt, or the app should appear under Settings > Privacy & Security > Camera/Photos so the user can manage the permission manually. Actual behavior: The permission prompt does not appear, and the app does not appear in the corresponding privacy permission list. Possible cause: It seems like the device may be preserving or reusing a stale privacy permission state from the previous TestFlight installation, since both the TestFlight build and the App Store build use the same Bundle ID. Steps to reproduce: Install the app through TestFlight. Open the app and trigger a Camera/Photos permission request. Grant or deny the permission. Stop testing or remove the TestFlight version. Install the production version from the App Store using the same Bundle ID. Open the App Store version. Trigger the same Camera/Photos permission request flow. Go to Settings > Privacy & Security > Camera/Photos. The app does not appear, or the permission prompt does not behave as expected. Workarounds attempted or suggested: Close and reopen the app. Restart the iPhone. Delete and reinstall the app from the App Store. Stop testing the app from TestFlight. Reset Location & Privacy settings. Question: Has anyone experienced a similar issue where iOS does not show the permission prompt or does not list the app under Privacy & Security after switching from a TestFlight build to the App Store version with the same Bundle ID? Is there a recommended way to fully clear the previous TestFlight permission state, or should this be reported as a possible iOS/TestFlight permission state bug?
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145
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1w
Testflight E-Mail Invitation App Description not up-to-date
Hi,i am trying to provide my newest build to my testers.I have to provide some information in the invitation mail, since many of them are new to the process.But after inviting my self as a test, Testflight keeps sending the outdated app description in the invitation mail.For the specific build, i changed the "What to Test" content and i also changed the "Beta App Description" in the "Test Information" Tab.But Testflight still sends the old text, which is nowhere to be found anymore.Am i doing something wrong? How can i fix this?
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6
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2.1k
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1w