Hello,
I am experiencing a serious issue with my Apple Developer Program enrollment and would appreciate help from Apple staff or anyone who has experienced the same situation.
I enrolled as an Individual through the Apple Developer website and completed the €99 payment on August 8, 2026 at approximately 21:57 (Portugal time).
Today is August 13, 2026, so five days have passed since the purchase.
The situation is currently:
Apple successfully created my €99 Apple Developer Program order.
I received an official Apple Store email confirming that the order is being processed.
The order has not been cancelled.
I have received no refund.
I have received no payment rejection.
The Apple Store order page still shows the order as active and processing.
The order page even displays a delivery-style progress bar with Processing → Preparing to Ship → Shipped → Delivered, although this is a digital Apple Developer Program membership.
My Apple Developer account still shows “Pending”.
The account page still displays “Purchase your membership” and “Your purchase may take up to 48 hours to process”, even though the membership was already purchased five days ago.
So Apple Store appears to have an active paid order, while the Apple Developer system behaves as if the membership has not been purchased.
I contacted Apple Developer Support.
Case ID: 20000133984820
The first response I received after waiting several days did not explain what happened to the existing payment or order. I was instead advised to resubmit the enrollment through the Apple Developer app.
However, this does not answer the main issue:
What happened to the existing €99 purchase, and why has it remained unresolved for five days?
I also currently do not have access to an iPhone, iPad, or compatible Mac, so simply restarting the enrollment through the Apple Developer app is not a practical solution for me. The web enrollment is an officially supported enrollment method, and the purchase through that method has already been completed.
I have replied to Developer Support requesting escalation and asking them to investigate:
whether the €99 payment was successfully captured;
whether the order is correctly linked to my enrollment;
why the order is still being processed;
whether any identity/payment verification is required;
and whether the existing enrollment can be manually reviewed and activated.
My application is ready for release, including real-device testing, and this unresolved enrollment is now directly blocking the launch.
I am fully willing to complete any legitimate identity, address, or payment verification Apple requires. I am also available for a telephone call if Developer Support needs to verify any information.
I am not looking for a workaround or a way to bypass verification. I simply need Apple to either process the enrollment I already paid for, tell me exactly what additional verification is required, or explain clearly what has happened to the existing payment/order.
Has anyone recently experienced this exact situation — payment completed, order still processing, account Pending, and “Purchase your membership” still displayed after several days?
If anyone from Apple Developer Relations sees this, I would greatly appreciate a review or escalation of Case ID 20000133984820.
Thank you.