Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

I have used the Apple Developer Program without any issues for about two years, and my membership is still active. On July 1, Apple contacted me requesting additional identity verification. I uploaded the requested documents on the same day. About two weeks later, I lost access to Certificates, Identifiers & Profiles and other Team-related resources. I can still access App Store Connect and successfully submit, pass review, and release updates for my existing apps. However: My Team is unavailable in Xcode, so I cannot build and run apps directly on a physical device. Signing and provisioning do not work normally. I have to upload builds to App Store Connect and use TestFlight just to test them on a real device. I cannot properly create or configure resources for new apps. CloudKit shows “No Container,” so I cannot manage CloudKit containers. This also makes development and testing of SwiftData / CloudKit-related changes difficult. After submitting the additional documents, I received an email saying that I would be contacted within two business days, but I have received no further update. I also contacted Apple Developer Support by phone, but they only told me that the identity verification is still in progress and that they cannot provide any additional information. Has anyone experienced the same issue after additional identity verification? If your Team access was eventually restored, how long did it take?

Hello everyone, I submitted my Apple Developer Program enrollment, paid the fee, and provided the requested identity documents on July 28, 2026. As of August 15, my account status remains "Pending". Could you please review my application status and advise if any additional information or documentation is required to complete the verification? Thank you, Pankaj

Hello All, I am trying to enroll my company in the Apple Developer Program as an organization. However, the Apple Developer app now displays “ID Verification Rejected,” and the “Enroll Now” button is disabled. I have contacted Apple Developer Support several times, but I have not received a clear reason for the rejection or instructions for retrying the verification. I am the owner and authorised representative of the organisation and am prepared to provide my government-issued ID, proof of address, company registration documents, D‑U‑N‑S information, and proof of signing authority. Could an Apple representative please advise: How can the identity-verification process be reset? Can I resubmit my identification through a secure channel? Should I continue with the same Apple Account? Is there an escalation route for an unresolved enrollment case? This issue has remained unresolved for an extended period and is affecting our planned application launch. I would appreciate guidance from Apple Developer Support or anyone who has successfully resolved the same issue. For security reasons, I can provide the enrollment and support case numbers privately to an authorized Apple representative. Appreciate your support and help on this. Thank you

Hello, My Apple Developer Program enrollment has been pending for several weeks and I am now completely blocked. Timeline: Submitted individual enrollment through the web. Status never activated. Received a reply from Developer Support (Case 20000133539681) stating there was a payment issue, and suggesting I resubmit my enrollment using the Apple Developer app. I replied to confirm that I want to reenroll using the app, as instructed. I have received no response since. Current blocker: In the Apple Developer app, the "Enroll Now" button is disabled and shows: "Enrollment through the Apple Developer app is not available for this Apple Account." It appears my existing pending enrollment must be cancelled on Apple's side before the app enrollment path becomes available. I cannot proceed on my own. What I am requesting: Could someone review my case and cancel or reset the existing pending enrollment order, so that I can resubmit through the Apple Developer app as Developer Support advised? Case number: 20000133539681 Country: Türkiye Enrollment type: Individual Two-factor authentication: enabled Thank you.

Hello everyone, I just bought many apple devices to my entire company to develop applications for apple environment. Anyway I've I couldn't enroll the development program of apple right now. It says rejected it verification plesae contact with support. And things happened. Im trying to send mail to support it says; There was a problem processing your request. And I've tried to call request. It happens but this time there is no support to talking me. I've waited for 2 hours and listen many music. Thank you apple. Right now Im with 30 Mac device and 30 iphone and I will refund them. Could you see im looking solution in the forums what kind of customer supports? I've D-U-N-S etc everything except a contact.

Hello, Our organization enrollment for the Apple Developer Program has completed the verification process, and the account is now waiting for the membership payment. However, we are unable to complete the payment. When attempting to pay the annual membership fee through Apple’s payment page, we receive an authorization error stating that the payment could not be approved and that we should review the card information or try another payment method. We have already tried multiple different credit/debit cards. All cards: are enabled for online purchases, are enabled for international transactions, have sufficient available limits, and have valid card information. However, we receive the same error with every card. The Developer account remains in Pending status and continues to display the message: “Purchase your membership. To continue your enrollment, complete your purchase now.” Has anyone in Türkiye recently experienced the same issue with Apple Developer Program organization enrollment payments? If so: Was the issue related to the bank or Apple’s payment system? Did Apple Developer Support need to reset or review the enrollment/payment status? How was the issue ultimately resolved? We do not want to keep trying additional cards if the payment requests are being blocked before reaching the issuing banks. Any recent experience or solution would be greatly appreciated. Thank you.

Hi everyone, I’m trying to enroll in the Apple Developer Program as an Individual, but I cannot even start the enrollment process. When I go to developer.apple.com/account and click “Enroll today”, I immediately get: Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time. The error appears immediately after clicking “Enroll today”, before I reach the enrollment form, payment, or identity verification. What I’ve already checked Apple Account is a regular personal account Two-factor authentication is enabled Legal first and last name are correct Date of birth is correct Trusted phone number is verified Country/Region: Serbia Valid Serbian residential address Serbian payment method and billing address Successfully registered as a free Apple Developer The most interesting part is that I reproduced the exact same problem with two different Apple Accounts. The first account is my existing Apple Account. I then created a completely new Apple Account, configured it with the same Serbian personal and billing information, registered it as a free Apple Developer, and tried to enroll — the exact same error appears immediately. Developer app I also checked the Apple Developer app. The Enroll Now button is disabled and the app says: “Enrollment through the Apple Developer app is not available for this Apple Account. Visit developer.apple.com/programs/enroll/.” So currently: Web: Enroll today → immediate error Developer app: Enrollment unavailable for this Apple Account I have also contacted Apple Developer Support, but I haven’t received a response. Has anyone in Serbia recently been able to enroll in the Apple Developer Program as an Individual? Has anyone encountered this exact combination of: immediate error after clicking “Enroll today” on the web; Developer app enrollment unavailable; the same issue reproduced with multiple Apple Accounts? I’m trying to determine whether this is an account eligibility issue, a Serbia-specific issue, or a current backend/enrollment problem. Any information from someone who recently enrolled from Serbia would be especially helpful. Thank you!

Hi everyone, I’m trying to enroll my company in the Apple Developer Program as an organization, but I’m stuck during the verification process. I have entered all company information, including a valid D-U-N-S Number. The company information appears to be correct. The problem is that Apple asks me to verify my company email address, but the verification code never arrives. I have already: checked spam/junk and quarantine folders requested the code several times confirmed that the company email address is correct tried multiple times with the same result After several attempts, the verification process became blocked, so I can no longer continue. Has anyone experienced the same issue recently with Organization Enrollment? Were you able to resolve it without creating a new Apple ID or changing the company information? I would especially appreciate advice from anyone who had the exact same problem with the verification code not being delivered. Thanks!

Hello Apple Developer Community, I’m currently facing an issue with our Apple Developer Program organization enrollment and would appreciate guidance from Apple staff or anyone who has experienced the same problem. Apple Developer Support contacted us and requested that we upload verification documents again, including: A valid government-issued ID Employment/association verification for the enrolling organization We are ready to provide the requested documents. However, when we open the secure document upload link provided by Apple: https://developer.apple.com/contact/file-upload/ the page shows that the account is not authorized / does not have permission to upload files. I have already verified that: I am signed in with the same Apple Account that was originally used to submit the enrollment. Two-factor authentication is enabled. I am using the official upload link provided by Apple Developer Support. I have tried signing out and signing back in. I have also tried opening the link in a private/incognito browser window. The issue still remains. The enrollment has already been delayed for some time, and we are unable to continue the verification process because the upload portal does not allow us to submit the documents Apple requested. We also have an existing Apple Developer Support case regarding this enrollment, but so far the upload-access issue has not been resolved. For security reasons, I am not posting the complete Enrollment ID or support case number publicly, but I can provide both privately to an Apple representative if required. Could an Apple Developer Support representative please help check whether the document-upload authorization for our enrollment needs to be enabled or reset, or provide us with another secure method to submit the requested verification documents? Any guidance from developers who experienced the same issue would also be greatly appreciated. Thank you.

Hi, I submitted an Apple Developer Program organization enrollment for my LLC almost a month ago, but the enrollment status is still showing as “Pending.” Enrollment ID: X2M9S3DC5L I have contacted Apple Developer Support regarding the enrollment, but it has still not been completed. Has anyone experienced a similar delay with an organization enrollment? If so, how long did the verification process take, and was there anything additional you had to do to get the enrollment completed? Any guidance would be appreciated. Thank you.

Hello, I am experiencing a serious issue with my Apple Developer Program enrollment and would appreciate help from Apple staff or anyone who has experienced the same situation. I enrolled as an Individual through the Apple Developer website and completed the €99 payment on August 8, 2026 at approximately 21:57 (Portugal time). Today is August 13, 2026, so five days have passed since the purchase. The situation is currently: Apple successfully created my €99 Apple Developer Program order. I received an official Apple Store email confirming that the order is being processed. The order has not been cancelled. I have received no refund. I have received no payment rejection. The Apple Store order page still shows the order as active and processing. The order page even displays a delivery-style progress bar with Processing → Preparing to Ship → Shipped → Delivered, although this is a digital Apple Developer Program membership. My Apple Developer account still shows “Pending”. The account page still displays “Purchase your membership” and “Your purchase may take up to 48 hours to process”, even though the membership was already purchased five days ago. So Apple Store appears to have an active paid order, while the Apple Developer system behaves as if the membership has not been purchased. I contacted Apple Developer Support. Case ID: 20000133984820 The first response I received after waiting several days did not explain what happened to the existing payment or order. I was instead advised to resubmit the enrollment through the Apple Developer app. However, this does not answer the main issue: What happened to the existing €99 purchase, and why has it remained unresolved for five days? I also currently do not have access to an iPhone, iPad, or compatible Mac, so simply restarting the enrollment through the Apple Developer app is not a practical solution for me. The web enrollment is an officially supported enrollment method, and the purchase through that method has already been completed. I have replied to Developer Support requesting escalation and asking them to investigate: whether the €99 payment was successfully captured; whether the order is correctly linked to my enrollment; why the order is still being processed; whether any identity/payment verification is required; and whether the existing enrollment can be manually reviewed and activated. My application is ready for release, including real-device testing, and this unresolved enrollment is now directly blocking the launch. I am fully willing to complete any legitimate identity, address, or payment verification Apple requires. I am also available for a telephone call if Developer Support needs to verify any information. I am not looking for a workaround or a way to bypass verification. I simply need Apple to either process the enrollment I already paid for, tell me exactly what additional verification is required, or explain clearly what has happened to the existing payment/order. Has anyone recently experienced this exact situation — payment completed, order still processing, account Pending, and “Purchase your membership” still displayed after several days? If anyone from Apple Developer Relations sees this, I would greatly appreciate a review or escalation of Case ID 20000133984820. Thank you.

Apple Developer Program enrollment stuck on Pending — payment not charged and profile fails to load Hello, I’m having an issue with my Apple Developer Program enrollment and would appreciate any guidance from Apple or anyone who has experienced the same problem. I submitted my Individual enrollment on August 10 through the Apple Developer website and completed the $99 membership purchase process. After submitting the order, I received the “Thank You — We are processing your order” page stating that processing may take up to two business days. However, since then: My enrollment is still showing Pending. The $99 membership fee has not been charged to my card. I have not received a membership activation email. The website sometimes shows “Complete Your Order” again and allows me to enter payment details again. In the Apple Developer app, Enroll Now is disabled and it says: “Enrollment through the Apple Developer app is not available for this Apple Account.” The Profile section also displays: “Profile failed to load.” I already contacted Apple Developer Support and have an open support case, but I have not yet received a substantive response. My Apple Account itself works normally, and other Apple purchases have successfully gone through, so this appears to be specific to the Developer Program enrollment. I do not want to submit the $99 payment again because I’m concerned about creating a duplicate purchase while the original enrollment is still Pending. What is especially frustrating is the complete lack of communication. Are Developer Program applicants from Kazakhstan handled differently or given lower priority? If not, I would appreciate some clarity on why an enrollment can remain stuck with no payment processing and no response from support for several days. Has anyone from Kazakhstan or another country experienced this exact situation? If so, was your enrollment eventually activated automatically, or did Apple Developer Support need to manually fix the account? Apple Developer Support: I have an existing Enrollment ID and Case ID and can provide them privately if needed. Thank you.

welcome I created an account as a developer and paid the subscription fee and I did not receive any response from you to activate the account. Please inform me when the account will be activated

Hello, I've been trying to enroll in the Apple Developer Program as an Individual/Sole Proprietor for several days now, and I keep hitting the same error after submitting my personal information: "We are unable to process your request. An unknown error occurred." What I've already checked and tried: -Tried multiple browsers (Chrome, Safari, Edge) -Cleared cache and cookies, tried incognito/private mode -No VPN active -Two-factor authentication is enabled and working -My Apple ID region is set to France -Tried both the Developer app flow and developer.apple.com/enroll (web) directly Additional context that may be relevant: I'm based in La Réunion (French overseas department/DOM), and my trusted phone number for 2FA is a local +262 number. La Réunion isn't listed separately as an App Store region (it falls under France), so my Apple ID country/region is set to France — but I wonder if there might be a mismatch check happening somewhere between the phone number's country code and the Apple ID region that's causing this. This is blocking my app's TestFlight/App Store release, so any guidance — from Apple staff or from other developers who've faced this and found a fix — would be really appreciated. Thank you!

I can't use my Apple ID for the Developer Program because the developer site won't let me update my name, country, or basically any of my account details. Apple Support keeps telling me to update the information at account.apple.com, but everything there is already correct. The Developer Program is still showing the wrong information and apparently has no phone support, so I'm told to contact them by email. The problem is they haven't responded to a single email or support request I've submitted. So I'm stuck with an Apple ID I can't use for the Developer Program, account information I can't correct myself, and a support team I seemingly can't reach.

Hello everyone, I'm going through a very stressful situation at the moment. TL;DR: Apple blocked my developer account and won't let me renew it. I complied with every request. I sent every document on time. I did nothing wrong. Team ID: QHC9NAUWK3 My membership expires on August 24. If this isn't resolved soon, my apps will be removed from the App Store, and I will lose my entire income. I enrolled in the Apple Developer Program in August 2025. Since then, I've been dedicated to building apps for the App Store full-time. On June 30, 2026, I received an email from Apple requesting documents to confirm my identity. If I didn't provide them within two weeks, my developer account would be suspended. I provided all the required documents on July 1. I received an automated email confirming that the documents were received and that I should hear back within two days. I never did. Two weeks later, my developer account was suspended. No warnings, no emails, nothing. I opened a support case with Apple. After receiving no response for four days, I got on a call with an Apple advisor. They told me that Apple had never received my documents. Weird, considering I have a confirmation email from Apple proving that wasn't the case. The case was escalated to the Operations team. A week went by without a response. I sent a follow-up email. Five more days went by without a response. I sent another email explaining that my membership expires soon and that I can't renew it. I kept receiving the same template response: "This may take an undetermined amount of time. We can't let you renew your membership during this time. The case is with another team, and we can't do anything else." Apple broke my account and blocked me from renewing it. A few more emails went back and forth without any progress. On August 12, I had another call with a senior Apple advisor. They looked over my case and mentioned that the situation was strange and that the review was taking unusually long. They acknowledged that I had provided everything and that this wasn't my fault. They then "re-escalated" the case to the Operations team. I am quite desperate at the moment. I don't know what else to do. It sucks to lose everything I dedicated the past year of my life to building. I found several other people on the forums dealing with similar problems. More than 50,000 people have read my story on X, and many have shown their support. Apple's own timelines no longer make sense. If they can't verify someone's documents within two weeks, it should at least not disable that person's account.

Hello. I made a developer account payment and completed identity verification on January 17, 2026. However, the developer account still shows as inactive. Furthermore, I've submitted requests for assistance, but haven't received a response to any of them. I need urgent help.

I'm attempting to enroll in the Apple Developer Program as an Individual. During identity verification, I'm asked to upload a photo of a government-issued ID or passport, and both document types are failing with distinct errors — not a generic failure, but two specific, different rejection messages depending on which document I try: For my government-issued national ID card: "An error occurred, the photo of your ID didn't upload. Please restart enrollment." This message repeats every time, regardless of how many times I restart and retry. For my passport: "Upload error, your identity could not be verified because the image you submitted is unclear or obscured. Please try again." Both documents were photographed carefully following Apple's own on-screen guidance for lighting and framing, and the resulting images are genuinely clear, sharp, and fully legible — not blurry, glared, cropped, or obscured in any way. I have retried multiple times with fresh photos for both documents, with the same two errors recurring consistently each time. Details: Enrollment type: Individual Country/Region: Pakistan Devices tried: [add your iPhone model + iOS version, and/or Mac model + macOS version here] Browser(s) tried: [add if you tried this on the web as well as the Apple Developer app] I have not been able to find a way to reach Developer Support directly to report this — the standard contact paths have not been accessible for this issue. Could someone confirm: Is there a known issue with photo ID upload for Individual enrollment currently, specifically affecting Pakistan or similar regions? Is there an alternative verification method or manual upload path available for cases where the standard upload consistently fails despite clear, well-lit images? Can this be escalated to the identity verification team? Any guidance would be genuinely appreciated — this is currently blocking enrollment entirely.

We are experiencing an issue when inviting a user to join our Apple Developer Program team through App Store Connect Users and Access. The purpose of adding this user is to include them as an internal TestFlight tester after the invitation is accepted. The invited user received the Apple Developer invitation email and clicked the "Accept invitation" link. The invitation link opens the following page: https://appstoreconnect.apple.com/activation_ds?key=... The page displays "Sign in to accept your invitation" and asks the user to sign in with an Apple Account. After the user signs in successfully, the page redirects back to the same sign-in page and asks the user to sign in again. The invitation cannot be accepted, and the user cannot join the Apple Developer Program team. Steps to reproduce: Go to Users and Access in App Store Connect. Add a new user and send an invitation to join the Apple Developer Program team. The invited user receives the Apple Developer invitation email. The invited user clicks the "Accept invitation" link. The page opens appstoreconnect.apple.com/activation_ds. The user signs in with an Apple Account. After signing in, the page redirects back to the same sign-in page. Repeating the sign-in process results in the same redirect loop. Expected result: The invitation should be accepted after the user signs in, and the user should be added to the Apple Developer Program team. Actual result: The page keeps redirecting back to the sign-in page, and the user cannot accept the invitation. Troubleshooting already tried: Safari and Chrome Private browsing mode Clearing browser cookies Signing out of Apple ID before opening the invitation link again Opening the link directly in the browser instead of an email app embedded browser The issue still occurs.

Hi all, I'm hoping someone from the community or Apple can point me in the right direction, as I've hit a wall I can't get past through normal support. My situation: I tried to enrol in the Apple Developer Program as an Individual. Enrollment failed at the identity verification stage in the Apple Developer app, and the app no longer gives me any option to retry. I've since received the same reply twice from Developer Support: that they "can't verify my identity with the Apple Developer app or provide further assistance with the Apple Account for Apple developer programs." I then obtained a D-U-N-S number for my registered business and attempted Organization enrollment instead — but I'm blocked there as well. What I've already done on my side: Confirmed my Apple Account name matches my government-issued photo ID exactly Corrected my account address and payment details Enabled two-factor authentication and set a trusted phone number Opened multiple support cases but I don't receive any response. My question: Since both Individual and Organization enrollment are blocked, is this a flag on my Apple Account itself rather than on the enrollment type? If so, what is the correct route to have that reviewed? Is there a specific team or a phone escalation path that can look at an account-level verification block? Email support has not been able to help. I have a finished app ready to submit and I'm simply trying to find the right door. Any guidance from those who've resolved a similar verification issue would be hugely appreciated. Thank you.