App Store

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The App Store allows users around the world to discover and download your iOS and iPadOS apps.

Posts under App Store tag

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App Store Connect not enabled 50+ hours after organization enrollment activated - "Your Apple Account isn't enabled for App Store Connect"
Hi, our organization's Apple Developer Program enrollment was recently completed, but App Store Connect access has never been provisioned, and I'd appreciate help escalating this. Timeline: Organization enrollment verified and completed; "Welcome to the Apple Developer Program" email received more than 50 hours ago Membership shows as active on developer.apple.com under the correct team Apple Developer Agreement accepted; Apple Developer Program License Agreement accepted on August 11, 2026 - no pending agreements are shown on the account page I am the Account Holder, signing in with the same Apple Account that was used to enroll the organization Despite this, signing in at appstoreconnect.apple.com consistently returns: "Your Apple Account isn't enabled for App Store Connect." What I've already tried: signing out of both developer.apple.com and App Store Connect and signing back in via a private/incognito window, different browsers, and navigating to App Store Connect from the developer account page. The error is unchanged. I contacted Apple Developer Support by email (no phone option is available in my region) and am waiting on a reply - case number: 20000135517368 This looks like the known issue where App Store Connect provisioning doesn't trigger for a new organization enrollment. Could someone from Apple take a look or advise how to get the provisioning kicked off manually? Happy to provide the Team ID privately if needed.
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First app submission in "Waiting for Review" for 8 days — Rotation Pool Scorer 1.0.0
My first App Store submission has been in "Waiting for Review" since August 6, 2026 and has not yet moved to "In Review." App: Rotation Pool Scorer Apple ID: 6780028774 Bundle ID: com.michaelmanuele.arscorer Platform: iOS (initial release, not an update) Version / build: 1.0.0 (30) Submitted: August 6, 2026 at 11:04 AM EDT Submission ID: 56d82316-f8f5-4125-b025-5c8f0bef41b2 Items in submission: iOS App 1.0.0 (30) and one non-consumable in-app purchase, both showing "Waiting for Review" Support case: 20000135569120 (emailed August 12, 2026; no reply yet) I understand review times vary and that Apple's published figures are averages rather than commitments. I have confirmed the following on my end before posting: No messages in Resolution Center, and no email from App Review. Paid Applications and Free Applications agreements both Active, and both predate the submission date. Banking, tax (U.S. Form W-9) and Digital Services Act information all Active and complete. App Review Information is filled in, including notes covering the in-app purchase. The app requires no account or login, so no demo credentials apply. Nothing else from this account is submitted or blocking. I have not requested an expedited review, as I do not believe this situation meets the stated criteria, and I have not removed the submission from review. Is there anything further needed from me, or is this simply queue time? Any confirmation of the submission's status would be appreciated.
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App Waiting in Review for over a Week - Please Help
My app has been stuck in “Waiting for Review” status since August 6th, over a week now. I’ve submitted multiple expedited review requests and haven’t received any response or update on any of them. This delay is holding up my launch and affecting my ability to plan around it. I understand expedited review isn’t guaranteed, but getting no reply at all, even a decline, makes it hard to know whether the request was seen or if something else is holding up the review. Could someone look into my case and let me know what’s going on? Best regards, App Name: Ratiō - AI Calorie Tracker Apple ID: 6790632661
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Can a single Apple Developer Program membership (one Team ID) hold more than one SKAdNetwork ad network identifier?
We are trying to confirm how SKAdNetwork ad network identifiers relate to an Apple Developer Program membership. Our understanding (from observation) is that the ad network identifier equals the membership's Team ID in lowercase (<TeamID>.skadnetwork), which would imply one membership (one Team ID) maps to exactly one identifier. We could not find documentation that explicitly confirms or bounds this. We checked existing threads first; none answers this specific point: thread/663032 (case-sensitivity), thread/104211 (where to register), thread/652555 (DSP registration) Our questions: Can more than one ad network identifier be registered under a single Apple Developer Program membership (one Team ID)? If it is limited to one, is that limit documented anywhere? Some organizations appear to hold multiple ad network identifiers. Is enrolling separate memberships under separate legal entities the intended way to obtain additional identifiers, or are there other supported configurations? Any clarification from Apple's engineering team would be appreciated. Thank you.
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App stuck in "Waiting for Review" since July 17, 2026 — Apple ID 6790962652
Hello, Our app FlowCast (Apple ID: 6790962652, iOS, version 1.0) was submitted on July 17, 2026 and has remained in "Waiting for Review" for ten days. It has never moved to "In Review". There are no messages in the Resolution Center and no requests for additional information. This is the first App Store submission for this app. All required metadata, assets, permissions and compliance information were provided at submission. On July 24, 2026 we completed an outstanding DSA trader status declaration on the account, in case that was blocking the submission; there has been no change since. An expedited review request was submitted on July 26, 2026. Could you please confirm whether the submission is progressing normally, or whether there is an issue on our side that we need to resolve? Thank you.
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App not appearing when searching the first word of its title
Hello, I'm experiencing an issue with App Store Search for my app. The app's name is "Caira: Focus, Tasks and agenda". It has already been approved and is available on the App Store. However, when searching for "Caira" in the App Store, the app does not appear in the search results. It only appears if I search for "Caira:" (including the colon) or type additional words from the title, such as "Caira Focus". Since "Caira" is the first word of the app name, I expected the app to be found when searching for that exact term. Is this expected behavior? Could this be related to search indexing, or is there something I should check in App Store Connect? Thank you!
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Enrollment stuck
Hi. I was trying to enroll apple developer program, but after uploading my ID I was told to contact apple developer support. I reached out the support and they told me my ID is not sufficient for some reason and I have to re-upload it. When i tried to do so it wouldn't allow me and telling me to contact apple support. I tried to arrange a call but after 1 day waiting on one is picking up. So basically I'm stuck in a loop that I have no idea what to do. The case ID: 20000134414907. If any apple staff seeing this please help. Thank you!
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App Store Connect still shows “Developer Program Membership Expired” one week after renewal
Hello, I renewed my Apple Developer Program membership on July 29, 2026. The payment was successfully processed, I received the invoice and renewal confirmation, and the Apple Developer website shows that my membership is active. For approximately one week, App Store Connect has continued to display this error: Developer Program Membership Expired Your membership has expired, and your apps have been removed from the App Store until you renew your membership. To renew, a user with the Account Holder role must sign in and renew the membership on the Apple Developer website. Because of this incorrect status, I cannot submit apps, and App Store Connect states that my existing apps have been removed from the App Store. I have contacted Apple Developer Support multiple times. I received two responses, but neither addressed the App Store Connect membership-status issue. The renewal itself is already complete; the problem appears to be a synchronization issue between the Apple Developer portal and App Store Connect. Has anyone experienced this situation? How long did synchronization take, and was there a specific support team or escalation path that resolved it? Any advice would be appreciated.
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Inconsistent enforcement of app guidelines
recently I got rejected for spam , basically I had a app that was bloated so I was splitting the app to be clearer . So I got passed spam and reviewer agreed there weren’t spam and then rejected me for another reason . we swapped the app to our other apple account thinking this would save us time from difficult reviewers , and we needed to swap when live anyway . then again the new account first rejected for AppStore images (Evan thoe the other account approved images ) then after taking a week to review it then rejected me for spam again . This is the same app that was cleared of spam on another account . I don’t understand how anyone can deal with reviewers who are very strict and seem to interpret things their own way ? I go in App Store before I do anything I see things there then I think ok so that’s fine , then I get rejected for it . They take a week to reply then give a vague reason for why there rejecting . No screenshots and they talk in riddles . You go past one rejection then they hit you with another one . I wont lie I find this whole process unprofessional and it’s clear they just make it up as they go along . Most of the time I feel like there just bullying me . i complain I’ve literally got 20 open tickets , they don’t respond . where do I get help ?
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Significantly Delayed App Review
Hi all, Like others my app submission has been stuck in “waiting for review” for weeks. I know initial app reviews take longer than updates, but this has been delayed far too long and makes me concerned about repeating the process in the future. I submitted this app for review back on Feb 10. It was initially rejected for a minor issue, which I resolved and resubmitted the same day. After that, the build remained in “Waiting for Review” for about two weeks with no further communication. At that point I canceled the submission and resubmitted the build, thinking it may have been stuck in the queue (I now know not to do this next time). Unfortunately the new submission has also been waiting for review for another 9 days now with no messages or updates. I’ve contacted app review support as well (case ID- 102826632729). I understand review times can vary, but delays like this make it difficult for developers to plan launches or push updates when the review process is the only path to distributing apps. As paying members of the Apple Developer Program, we rely heavily on this pipeline functioning reliably. Hoping this post will reach someone from Apple who can help move the process along. If any other devs have suggestions/tips that have worked for them, please share so others in this position can become unblocked. Thanks in advance.
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Account migration from Individual to Organization
Hi, can some one please guide how to contact apple support for the verification process the only way is to contact via email but every time i sent them an email from there website i get an automated reply and no ones contact me it's been days i need to migrate my account from individual to organization already submitted all my details business information D.U.N.S number etc but no luck. Please guide how can we process our request? Thank you
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8 DAYS IN “WAITING FOR REVIEW” — FIRST APP, 3 SUPPORT EMAILS, ZERO RESPONSES
We submitted our first iOS app for review on August 4, 2026 (App ID: 6797034989). Today is August 12, and it has now been 8 days in “Waiting for Review”. Apple’s submission confirmation stated that 50% of apps are reviewed within 24 hours and over 90% within 48 hours. We understand that delays can happen, but 8 days is significantly longer than expected. Since August 8, we have also sent 3 emails to Developer Support regarding this issue, but unfortunately received no response. We have deadlines for our app launch and cannot keep waiting indefinitely without any information. Could someone from App Review or Developer Support please take a look at our submission and let us know if everything is OK? We would really appreciate it if the review could begin as soon as possible. Thank you.
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App has been stuck in Waiting for Review after several rejections
I’ve been trying to get this app through App Review for more than two months now. It was rejected a few times before. I changed what Apple asked me to change and submitted it again each time. The current version has now been sitting in Waiting for Review for quite a while and nothing is happening. I’m actually not very familiar with the App Store review process, so I’m not sure how long Waiting for Review is supposed to take. Do I just leave it there and wait? Or should I submit it again? I’m also wondering if I need to create a new submission / new ID at this point. I don’t want to keep changing things if that just sends me back to the beginning of the queue. The whole thing has already been going on for more than two months, so I’m a bit lost on what I’m supposed to do now. Has anyone run into this before?
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App Store search rewrites our brand name "Kaiho" to "kaiju": app unreachable by name on the France storefront
Our app cannot be found by its own name on the France App Store, because search silently rewrites the query. App: Kaiho: Arrêter de fumer / Kaiho: Quit Smoking Coach Apple ID: 6760356299 Feedback Assistant: FB24267557 WHAT HAPPENS Searching "Kaiho" on the France storefront returns kaiju monster games. The page reads "Affichage des résultats pour « kaiju »" ("Showing results for kaiju") with a "Rechercher « Kaiho » à la place ?" link underneath. Our app is not in the results at all. The first item served is a paid ad for an unrelated app, then KAIJU N° 8 THE GAME. THIS IS NOT A RANKING QUESTION The app is correctly indexed on that same storefront: searching "kaiho arreter de fumer" returns it as the #1 result. The substitution happens before ranking the term itself is replaced. TWO APPLE SYSTEMS DISAGREE While typing, the App Store's own autocomplete proposes "kaiho: arrêter de fumer" as its first suggestion, and offers "kaiho in Developers". After submitting, the results engine rewrites the term to "kaiju". The suggestion service and the results engine hold contradictory views of the same query. REPRODUCIBLE ACROSS STOREFRONTS The search response exposes the substitution explicitly. MZSearch with term=kaiho returns "spellCorrection": "kaiju" on X-Apple-Store-Front 143442 (France), and "kahoot" on 143459 (Switzerland), 143443 (Germany) and 143450 (Italy). Storefronts 143441 (US), 143446 (Belgium), 143455 (Canada) and 143454 (Spain) return no spell correction and do return the app. Measured 2026-08-11. WHY IT MATTERS "Kaiho" is our French trademark (No. 5255039, INPI, classes 9, 41, 42) and the only term under which we ask people to look for us. France is our home market and the source of nearly all our iOS installs. Anyone told to "search for Kaiho on the App Store" lands on monster games instead. I have filed FB24267557 and opened a Developer Support case under Distribution > App Store search and visibility. QUESTION FOR THE COMMUNITY Has anyone managed to get Apple to drop a spell correction on their own brand name? I have seen the same pattern reported for "Myseum" being corrected to "Museum" (thread #780657) with no resolution posted. If you got it fixed, what actually moved it? Feedback Assistant, a support case, Search Ads volume on the exact term, or simply time?
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Urgent escalation — App ID 6705133649, 71 days and 12–45 days per response
Dear App Review Team, I am writing to escalate our app review, which has now been unresolved for 71 days. App ID: 6705133649 Original submission: 1 June 2026 Current date: 11 August 2026 The specific concern is not only the total duration, but the response time on each individual round. Every time we address a raised issue and resubmit, we wait an extended period for any reply at all: • One resubmission took 12 days to receive a response • Another took 45 days Each reply, when it finally arrived, raised a single new issue rather than a complete list — so we resolve it, resubmit, and the wait begins again. Every one of our previous submissions to this same app was reviewed within 24 to 48 hours. We would genuinely like to understand what has changed. A shift from 48 hours to 45 days on the same app, same account, and same category of build is not something we can explain from our side, and no communication we have received has explained it either. We are requesting: Escalation to a senior member of the App Review team An explanation for why review times on this app have moved from 24–48 hours to 12–45 days per round A consolidated list of every outstanding concern, so we can address all of them in a single resubmission rather than one per cycle Confirmation of whether any account-level hold or flag applies to us An estimated timeline for resolution We have complied fully and promptly with every request made so far and will continue to do so. We can provide demo credentials, a screen recording of the complete user flow, or a call with our engineering team at any time convenient to you. This delay is materially affecting our users and our business, and we would be grateful for your urgent attention. Thank you,
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Submission stuck In Review for 18 days after replying to a Guideline 2.1 information request
Hello Apple, I'm hoping someone can clarify the expected behaviour here, as I'm not sure whether I've missed a step. Timeline for my first submission (iOS 1.0, new organisation account): 21 July — reviewed 22 July — App Review opened a Guideline 2.1 information request, asking the standard set of questions about third-party analytics, third-party advertising, data sharing and any other data collection 23 July — I replied in the App Store Connect message thread with complete answers to all four questions Since then — status has remained In Review, with no further response That's now 18 days. The submission page shows all 19 items as In Review with no warnings, there are no unread messages in the thread, and the version page has no incomplete metadata flags. My questions: When you reply to a 2.1 information request, does the submission automatically return to the review queue, or does replying alone sometimes leave it in a state where it isn't picked back up? Is a reply in the App Store Connect message thread sufficient, or should the response also be entered in the App Review Notes field on the version? Is there anything that would cause a reply to be recorded but not surfaced to the reviewer? I'd rather understand the mechanism than resubmit blindly and lose my place in the queue. Submission ID: 4cd83c15-8977-4545-a1c4-d4e666d769fc App: 6762837701 (com.travellingintime.TravellingInTime) Thanks.
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App reviews not progressing after resubmission, no response from Developer Support
Hello everyone, I have already released four apps, and I am currently experiencing an issue where the review process appears to be stuck while trying to release my fifth app. The app was rejected several times due to In-App Purchase related issues, and the most recent rejection was on July 15. I submitted the app for review again on July 16, but there was no progress. On July 24, I canceled the existing review submission and submitted it again with the updated version. However, as of today, August 10, the review still has not progressed. I have also contacted Apple Developer Support twice, but I have not received any response at all. Could the review be stuck because I canceled the previously rejected submission and submitted a corrected version again? In addition, I developed another new app and submitted it for review on August 4, but that submission also has not progressed. Could anyone advise me on how I can move the review process forward? Thank you.
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App Store Connect not enabled 50+ hours after organization enrollment activated - "Your Apple Account isn't enabled for App Store Connect"
Hi, our organization's Apple Developer Program enrollment was recently completed, but App Store Connect access has never been provisioned, and I'd appreciate help escalating this. Timeline: Organization enrollment verified and completed; "Welcome to the Apple Developer Program" email received more than 50 hours ago Membership shows as active on developer.apple.com under the correct team Apple Developer Agreement accepted; Apple Developer Program License Agreement accepted on August 11, 2026 - no pending agreements are shown on the account page I am the Account Holder, signing in with the same Apple Account that was used to enroll the organization Despite this, signing in at appstoreconnect.apple.com consistently returns: "Your Apple Account isn't enabled for App Store Connect." What I've already tried: signing out of both developer.apple.com and App Store Connect and signing back in via a private/incognito window, different browsers, and navigating to App Store Connect from the developer account page. The error is unchanged. I contacted Apple Developer Support by email (no phone option is available in my region) and am waiting on a reply - case number: 20000135517368 This looks like the known issue where App Store Connect provisioning doesn't trigger for a new organization enrollment. Could someone from Apple take a look or advise how to get the provisioning kicked off manually? Happy to provide the Team ID privately if needed.
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First app submission in "Waiting for Review" for 8 days — Rotation Pool Scorer 1.0.0
My first App Store submission has been in "Waiting for Review" since August 6, 2026 and has not yet moved to "In Review." App: Rotation Pool Scorer Apple ID: 6780028774 Bundle ID: com.michaelmanuele.arscorer Platform: iOS (initial release, not an update) Version / build: 1.0.0 (30) Submitted: August 6, 2026 at 11:04 AM EDT Submission ID: 56d82316-f8f5-4125-b025-5c8f0bef41b2 Items in submission: iOS App 1.0.0 (30) and one non-consumable in-app purchase, both showing "Waiting for Review" Support case: 20000135569120 (emailed August 12, 2026; no reply yet) I understand review times vary and that Apple's published figures are averages rather than commitments. I have confirmed the following on my end before posting: No messages in Resolution Center, and no email from App Review. Paid Applications and Free Applications agreements both Active, and both predate the submission date. Banking, tax (U.S. Form W-9) and Digital Services Act information all Active and complete. App Review Information is filled in, including notes covering the in-app purchase. The app requires no account or login, so no demo credentials apply. Nothing else from this account is submitted or blocking. I have not requested an expedited review, as I do not believe this situation meets the stated criteria, and I have not removed the submission from review. Is there anything further needed from me, or is this simply queue time? Any confirmation of the submission's status would be appreciated.
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App Waiting in Review for over a Week - Please Help
My app has been stuck in “Waiting for Review” status since August 6th, over a week now. I’ve submitted multiple expedited review requests and haven’t received any response or update on any of them. This delay is holding up my launch and affecting my ability to plan around it. I understand expedited review isn’t guaranteed, but getting no reply at all, even a decline, makes it hard to know whether the request was seen or if something else is holding up the review. Could someone look into my case and let me know what’s going on? Best regards, App Name: Ratiō - AI Calorie Tracker Apple ID: 6790632661
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Can a single Apple Developer Program membership (one Team ID) hold more than one SKAdNetwork ad network identifier?
We are trying to confirm how SKAdNetwork ad network identifiers relate to an Apple Developer Program membership. Our understanding (from observation) is that the ad network identifier equals the membership's Team ID in lowercase (<TeamID>.skadnetwork), which would imply one membership (one Team ID) maps to exactly one identifier. We could not find documentation that explicitly confirms or bounds this. We checked existing threads first; none answers this specific point: thread/663032 (case-sensitivity), thread/104211 (where to register), thread/652555 (DSP registration) Our questions: Can more than one ad network identifier be registered under a single Apple Developer Program membership (one Team ID)? If it is limited to one, is that limit documented anywhere? Some organizations appear to hold multiple ad network identifiers. Is enrolling separate memberships under separate legal entities the intended way to obtain additional identifiers, or are there other supported configurations? Any clarification from Apple's engineering team would be appreciated. Thank you.
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App stuck in "Waiting for Review" since July 17, 2026 — Apple ID 6790962652
Hello, Our app FlowCast (Apple ID: 6790962652, iOS, version 1.0) was submitted on July 17, 2026 and has remained in "Waiting for Review" for ten days. It has never moved to "In Review". There are no messages in the Resolution Center and no requests for additional information. This is the first App Store submission for this app. All required metadata, assets, permissions and compliance information were provided at submission. On July 24, 2026 we completed an outstanding DSA trader status declaration on the account, in case that was blocking the submission; there has been no change since. An expedited review request was submitted on July 26, 2026. Could you please confirm whether the submission is progressing normally, or whether there is an issue on our side that we need to resolve? Thank you.
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Waiting for Review
Hi my app is still "Waiting for Review" since almost a week now. Is it normal? Thank you!
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App not appearing when searching the first word of its title
Hello, I'm experiencing an issue with App Store Search for my app. The app's name is "Caira: Focus, Tasks and agenda". It has already been approved and is available on the App Store. However, when searching for "Caira" in the App Store, the app does not appear in the search results. It only appears if I search for "Caira:" (including the colon) or type additional words from the title, such as "Caira Focus". Since "Caira" is the first word of the app name, I expected the app to be found when searching for that exact term. Is this expected behavior? Could this be related to search indexing, or is there something I should check in App Store Connect? Thank you!
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Enrollment stuck
Hi. I was trying to enroll apple developer program, but after uploading my ID I was told to contact apple developer support. I reached out the support and they told me my ID is not sufficient for some reason and I have to re-upload it. When i tried to do so it wouldn't allow me and telling me to contact apple support. I tried to arrange a call but after 1 day waiting on one is picking up. So basically I'm stuck in a loop that I have no idea what to do. The case ID: 20000134414907. If any apple staff seeing this please help. Thank you!
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App Store Connect still shows “Developer Program Membership Expired” one week after renewal
Hello, I renewed my Apple Developer Program membership on July 29, 2026. The payment was successfully processed, I received the invoice and renewal confirmation, and the Apple Developer website shows that my membership is active. For approximately one week, App Store Connect has continued to display this error: Developer Program Membership Expired Your membership has expired, and your apps have been removed from the App Store until you renew your membership. To renew, a user with the Account Holder role must sign in and renew the membership on the Apple Developer website. Because of this incorrect status, I cannot submit apps, and App Store Connect states that my existing apps have been removed from the App Store. I have contacted Apple Developer Support multiple times. I received two responses, but neither addressed the App Store Connect membership-status issue. The renewal itself is already complete; the problem appears to be a synchronization issue between the Apple Developer portal and App Store Connect. Has anyone experienced this situation? How long did synchronization take, and was there a specific support team or escalation path that resolved it? Any advice would be appreciated.
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Inconsistent enforcement of app guidelines
recently I got rejected for spam , basically I had a app that was bloated so I was splitting the app to be clearer . So I got passed spam and reviewer agreed there weren’t spam and then rejected me for another reason . we swapped the app to our other apple account thinking this would save us time from difficult reviewers , and we needed to swap when live anyway . then again the new account first rejected for AppStore images (Evan thoe the other account approved images ) then after taking a week to review it then rejected me for spam again . This is the same app that was cleared of spam on another account . I don’t understand how anyone can deal with reviewers who are very strict and seem to interpret things their own way ? I go in App Store before I do anything I see things there then I think ok so that’s fine , then I get rejected for it . They take a week to reply then give a vague reason for why there rejecting . No screenshots and they talk in riddles . You go past one rejection then they hit you with another one . I wont lie I find this whole process unprofessional and it’s clear they just make it up as they go along . Most of the time I feel like there just bullying me . i complain I’ve literally got 20 open tickets , they don’t respond . where do I get help ?
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Significantly Delayed App Review
Hi all, Like others my app submission has been stuck in “waiting for review” for weeks. I know initial app reviews take longer than updates, but this has been delayed far too long and makes me concerned about repeating the process in the future. I submitted this app for review back on Feb 10. It was initially rejected for a minor issue, which I resolved and resubmitted the same day. After that, the build remained in “Waiting for Review” for about two weeks with no further communication. At that point I canceled the submission and resubmitted the build, thinking it may have been stuck in the queue (I now know not to do this next time). Unfortunately the new submission has also been waiting for review for another 9 days now with no messages or updates. I’ve contacted app review support as well (case ID- 102826632729). I understand review times can vary, but delays like this make it difficult for developers to plan launches or push updates when the review process is the only path to distributing apps. As paying members of the Apple Developer Program, we rely heavily on this pipeline functioning reliably. Hoping this post will reach someone from Apple who can help move the process along. If any other devs have suggestions/tips that have worked for them, please share so others in this position can become unblocked. Thanks in advance.
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Account migration from Individual to Organization
Hi, can some one please guide how to contact apple support for the verification process the only way is to contact via email but every time i sent them an email from there website i get an automated reply and no ones contact me it's been days i need to migrate my account from individual to organization already submitted all my details business information D.U.N.S number etc but no luck. Please guide how can we process our request? Thank you
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8 DAYS IN “WAITING FOR REVIEW” — FIRST APP, 3 SUPPORT EMAILS, ZERO RESPONSES
We submitted our first iOS app for review on August 4, 2026 (App ID: 6797034989). Today is August 12, and it has now been 8 days in “Waiting for Review”. Apple’s submission confirmation stated that 50% of apps are reviewed within 24 hours and over 90% within 48 hours. We understand that delays can happen, but 8 days is significantly longer than expected. Since August 8, we have also sent 3 emails to Developer Support regarding this issue, but unfortunately received no response. We have deadlines for our app launch and cannot keep waiting indefinitely without any information. Could someone from App Review or Developer Support please take a look at our submission and let us know if everything is OK? We would really appreciate it if the review could begin as soon as possible. Thank you.
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App has been stuck in Waiting for Review after several rejections
I’ve been trying to get this app through App Review for more than two months now. It was rejected a few times before. I changed what Apple asked me to change and submitted it again each time. The current version has now been sitting in Waiting for Review for quite a while and nothing is happening. I’m actually not very familiar with the App Store review process, so I’m not sure how long Waiting for Review is supposed to take. Do I just leave it there and wait? Or should I submit it again? I’m also wondering if I need to create a new submission / new ID at this point. I don’t want to keep changing things if that just sends me back to the beginning of the queue. The whole thing has already been going on for more than two months, so I’m a bit lost on what I’m supposed to do now. Has anyone run into this before?
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App Store search rewrites our brand name "Kaiho" to "kaiju": app unreachable by name on the France storefront
Our app cannot be found by its own name on the France App Store, because search silently rewrites the query. App: Kaiho: Arrêter de fumer / Kaiho: Quit Smoking Coach Apple ID: 6760356299 Feedback Assistant: FB24267557 WHAT HAPPENS Searching "Kaiho" on the France storefront returns kaiju monster games. The page reads "Affichage des résultats pour « kaiju »" ("Showing results for kaiju") with a "Rechercher « Kaiho » à la place ?" link underneath. Our app is not in the results at all. The first item served is a paid ad for an unrelated app, then KAIJU N° 8 THE GAME. THIS IS NOT A RANKING QUESTION The app is correctly indexed on that same storefront: searching "kaiho arreter de fumer" returns it as the #1 result. The substitution happens before ranking the term itself is replaced. TWO APPLE SYSTEMS DISAGREE While typing, the App Store's own autocomplete proposes "kaiho: arrêter de fumer" as its first suggestion, and offers "kaiho in Developers". After submitting, the results engine rewrites the term to "kaiju". The suggestion service and the results engine hold contradictory views of the same query. REPRODUCIBLE ACROSS STOREFRONTS The search response exposes the substitution explicitly. MZSearch with term=kaiho returns "spellCorrection": "kaiju" on X-Apple-Store-Front 143442 (France), and "kahoot" on 143459 (Switzerland), 143443 (Germany) and 143450 (Italy). Storefronts 143441 (US), 143446 (Belgium), 143455 (Canada) and 143454 (Spain) return no spell correction and do return the app. Measured 2026-08-11. WHY IT MATTERS "Kaiho" is our French trademark (No. 5255039, INPI, classes 9, 41, 42) and the only term under which we ask people to look for us. France is our home market and the source of nearly all our iOS installs. Anyone told to "search for Kaiho on the App Store" lands on monster games instead. I have filed FB24267557 and opened a Developer Support case under Distribution > App Store search and visibility. QUESTION FOR THE COMMUNITY Has anyone managed to get Apple to drop a spell correction on their own brand name? I have seen the same pattern reported for "Myseum" being corrected to "Museum" (thread #780657) with no resolution posted. If you got it fixed, what actually moved it? Feedback Assistant, a support case, Search Ads volume on the exact term, or simply time?
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Your Apple Account isn't enabled for App Store Connect. Learn More
Membership began 1 month ago. I opened 9 tickets. No response received to date from the Support Team. "Before uploading a build of your app to App Store Connect, first create an app record in your App Store Connect account." https://developer.apple.com/help/app-store-connect/create-an-app-record/add-a-new-app
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Urgent escalation — App ID 6705133649, 71 days and 12–45 days per response
Dear App Review Team, I am writing to escalate our app review, which has now been unresolved for 71 days. App ID: 6705133649 Original submission: 1 June 2026 Current date: 11 August 2026 The specific concern is not only the total duration, but the response time on each individual round. Every time we address a raised issue and resubmit, we wait an extended period for any reply at all: • One resubmission took 12 days to receive a response • Another took 45 days Each reply, when it finally arrived, raised a single new issue rather than a complete list — so we resolve it, resubmit, and the wait begins again. Every one of our previous submissions to this same app was reviewed within 24 to 48 hours. We would genuinely like to understand what has changed. A shift from 48 hours to 45 days on the same app, same account, and same category of build is not something we can explain from our side, and no communication we have received has explained it either. We are requesting: Escalation to a senior member of the App Review team An explanation for why review times on this app have moved from 24–48 hours to 12–45 days per round A consolidated list of every outstanding concern, so we can address all of them in a single resubmission rather than one per cycle Confirmation of whether any account-level hold or flag applies to us An estimated timeline for resolution We have complied fully and promptly with every request made so far and will continue to do so. We can provide demo credentials, a screen recording of the complete user flow, or a call with our engineering team at any time convenient to you. This delay is materially affecting our users and our business, and we would be grateful for your urgent attention. Thank you,
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Submission stuck In Review for 18 days after replying to a Guideline 2.1 information request
Hello Apple, I'm hoping someone can clarify the expected behaviour here, as I'm not sure whether I've missed a step. Timeline for my first submission (iOS 1.0, new organisation account): 21 July — reviewed 22 July — App Review opened a Guideline 2.1 information request, asking the standard set of questions about third-party analytics, third-party advertising, data sharing and any other data collection 23 July — I replied in the App Store Connect message thread with complete answers to all four questions Since then — status has remained In Review, with no further response That's now 18 days. The submission page shows all 19 items as In Review with no warnings, there are no unread messages in the thread, and the version page has no incomplete metadata flags. My questions: When you reply to a 2.1 information request, does the submission automatically return to the review queue, or does replying alone sometimes leave it in a state where it isn't picked back up? Is a reply in the App Store Connect message thread sufficient, or should the response also be entered in the App Review Notes field on the version? Is there anything that would cause a reply to be recorded but not surfaced to the reviewer? I'd rather understand the mechanism than resubmit blindly and lose my place in the queue. Submission ID: 4cd83c15-8977-4545-a1c4-d4e666d769fc App: 6762837701 (com.travellingintime.TravellingInTime) Thanks.
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App reviews not progressing after resubmission, no response from Developer Support
Hello everyone, I have already released four apps, and I am currently experiencing an issue where the review process appears to be stuck while trying to release my fifth app. The app was rejected several times due to In-App Purchase related issues, and the most recent rejection was on July 15. I submitted the app for review again on July 16, but there was no progress. On July 24, I canceled the existing review submission and submitted it again with the updated version. However, as of today, August 10, the review still has not progressed. I have also contacted Apple Developer Support twice, but I have not received any response at all. Could the review be stuck because I canceled the previously rejected submission and submitted a corrected version again? In addition, I developed another new app and submitted it for review on August 4, but that submission also has not progressed. Could anyone advise me on how I can move the review process forward? Thank you.
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suddenly notified that my app is "no longer available " when apple 15+ years ago told me it would always be available
how do i get it back? I am the developer of it and for several years it was on the App Store I is my copy and has vast amount of information in it that i value
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