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I Recently Dealt With a Problematic Customer, and It’s Really Stressful
I was recently contacted by someone I would consider a problematic customer, and honestly, it has been really stressful. The situation hasn’t completely ended yet, so it’s still on my mind. I can’t share the details, but since this is my first time dealing with something like this, I feel pretty anxious and overwhelmed. I’m also worried that this person might spread negative rumors or say bad things about my app. Has anyone else experienced something like this?
0
0
348
May ’26
Activity Monitor crashes on launch with SIGKILL "Code Signature Invalid" — survives full macOS reinstall, dyld_process_snapshot_get_shared_cache failed
Hi all — looking for insight on a stubborn Activity Monitor crash on macOS 26.4.1 (25E253) that has me stumped after a full system reinstall. Symptoms Activity Monitor crashes immediately on every launch, regardless of method (Spotlight, Launchpad, Finder, open command). The icon appears in the Dock for ~28ms and vanishes. No error dialog. Reproducible 100%. Crash signature
1
0
203
May ’26
Ghost Hackers
For 4 months I’ve contacted apple support spoken with sr advisors been to the Apple Store and still nothing has been resolved. I’ve changed phones phone numbers iCloud addresses and still this hacking continues. I was told by a sr advisor this am after screen share to contact the engineer dept which either apple has blocked me from doing so or these obsessed hackers. There’s screen shots and information that I want to share with these engineers yet have not found a way to connect , are these files even being attached?
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244
May ’26
Regression: iPhone SE 2 Smart Battery Case data pass-through broken for wired CarPlay since iOS 26
Environment: • Device: iPhone SE (2nd Generation) • OS: iOS 26 (Internal Build/Public Release • Accessory: Official Apple Smart Battery Case Vehicle: Wired CarPlay compatible head unit Issue Description: After upgrading to iOS 26, the official Smart Battery Case no longer supports data pass-through for wired CarPlay on the iPhone SE 2. While the case still charges the phone normally, the vehicle fails to recognize the device as a CarPlay source when connected via the case's Lightning/USB-C port. Troubleshooting performed: Direct Connection: Connecting the iPhone directly to the car (without the case) works perfectly. CarPlay launches immediately. Cross-Version Check: This setup was fully functional on iOS 18. The issue started immediately after the iOS 26 update. Isolation: Tested with multiple certified cables and different vehicles; the failure only occurs when the Smart Battery Case is in the chain. Analysis: This appears to be a driver or protocol regression in iOS 26 specifically affecting the data bridge of the Smart Battery Case on the SE 2 platform. Request: Is anyone else seeing this on older Touch ID devices? I have captured sysdiagnose logs during a failed connection attempt and am looking for the best way to escalate this to the engineering team for a fix in the next point release.
0
0
495
Apr ’26
GarageBand 10.4.14 deleting regions
Trying to use GarageBand 10.4.14 (from MacOS 26.5 (4) for podcast recording. It appears that when trimming or moving a region, the following region gets deleted. The only way to recover the deleted region is to close and reopen the original project. Any help or guidance welcome.
1
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173
Apr ’26
iMessage login loop after Tahoe 26.5 beta update
iMessage Authentication Loop on macOS Tahoe 26.5 Beta Issue Description: iMessage is stuck in a persistent login/authentication loop after updating to macOS Tahoe 26.5 Beta. The app repeatedly prompts for Apple ID and password. After entering credentials, it briefly attempts to sign in before returning to the login prompt or showing an "unknown error." This issue is isolated to the MacBook Air (M3); iMessage continues to work correctly on iPhone, iPad, and Mac mini. Related Forum Thread: Several other users are reporting identical symptoms here: https://discussions.apple.com/thread/256256620 Troubleshooting Steps Taken (All Failed): Standard Maintenance: Restarted Messages app, rebooted the MacBook Air, and verified Date/Time settings. Credential Management: Changed Apple ID password and attempted sign-in with new credentials. Manual Keychain Cleanup: Attempted to delete iMessage and com.apple.idms entries via Keychain Access UI (entries were persistent and could not be deleted). Terminal-Based Force Deletion: Executed the following commands to target specific registration tokens: security delete-generic-password -s "com.apple.facetime: registrationV1" security delete-generic-password -s "com.apple.imessage: registrationV1" Cache & Identity Purge: Cleared local authentication state and app caches: rm -rf ~/Library/IdentityServices/* rm -rf ~/Library/Caches/com.apple.Messages rm -rf ~/Library/Caches/com.apple.imessage Full Keychain Reset ("Nuclear Option"): Renamed the Keychains folder to force macOS to create a brand-new database: mv ~/Library/Keychains ~/Library/Keychains-old Followed by an immediate system restart. Current Status: Despite a completely fresh Keychain and cleared caches, the "unknown error" and login loop persist, suggesting a regression in the authentication subsystem of build 26.5.
1
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520
Apr ’26
Lost account access
Hello, We are currently unable to access our Apple account. We previously initiated an account recovery request. According to the notification we received, the recovery process was scheduled to be completed on April 26, 2026, and we were informed that we would receive a phone call or SMS to proceed. However, we did not receive any call, SMS, or email communication. Details from the recovery notification: Recovery request date: April 16, 2026 Expected contact date: April 26, 2026 As of now: We still do not have access to the account No follow-up communication was received The recovery process appears to be stalled We would like to understand: What is the current status of the account recovery request? Why no contact was made on the scheduled date? What steps we should take next to regain access to the account? This account is critical for our Apple Developer operations, so we would appreciate your assistance. We can provide any additional verification information if required. Thank you.
0
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226
Apr ’26
OS Tahoe 26.5
I face some problems with the following apps after downloading the OS Tahoe 26.5 (my iMac - 24inch,2023/Chip Apple M3/Memory 16GB) Appstore cannot connect to the internet Mail app have connection problem, cannot renew my mailbox as usual remark: will it be possible because I am using a VPN service so that it conflict with the new OS ?
1
0
728
Apr ’26
Apple Music
I have an IMAC with 5,940 songs on it. I had a one month free subscription to Apple Music that I canceled before the month was over. I can not play most the songs that I had downloaded during that month. That I understand because I no longer have a subscription..BUT i do not understand why my 5,940 songs that I had downloaded 8 years ago are not accessible to me or ARE GONE!!!!! Some of those songs were audio files of my late husband and father. Those we my files. And I have been told that I can get them back if I subscribe to Apple Music . This is outrageous!!!!
1
0
435
Apr ’26
Cellular not initializing on iPadOS 26.4 (resolved by network reset)
We are seeing an issue after updating iPads to iPadOS 26.4 where cellular service is lost until network settings are reset. Environment: Devices managed via Apple Business Manager and Microsoft Intune Carrier: Verizon Confirmed affected devices: iPad (9th generation) eSIM Behavior: After update, device shows no cellular service No prompt to re-activate or re-add the cellular plan The plan appears to still be present on the device Workaround observed: Resetting Network Settings restores service Notes: This does not appear to be a provisioning issue (no need to re-add eSIM) Behavior suggests the cellular/eSIM state may not be initializing correctly after update Toggling Cellular or Airplane mode has not yet been tested for service restoration. We have not yet confirmed whether devices using a physical SIM are affected Still gathering data on scope across additional iPad models Additional observation: We have not observed this behavior on iPhones (e.g., iPhone 16 on iOS 26.4 with LTE remains unaffected) Has anyone else observed similar behavior on iPadOS 26.4, particularly on managed devices or eSIM configurations?
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716
Apr ’26
macOS 26, unresponsive and whole screen wide file finder popped up from app
After update macOS to 26, and Xcode to 26, there are issues with file finder popped up from an app, not the file finder of macOS itself. such as: when open Xcode, then click open existing project, or in a opened project, in top file menu, choose add local package dependency, in above cases, the popped out file finder is unresponsive and whole screen wide. However, the file finder of macOS works fine, the issue is in popped up file finder from an app, such as in Xcode, swift playground, trying the locate a file in MacBook. Even in edit this forum post, when I try to add a screen shot, press add image symbol, the popped up file finder is unresponsive and whole screen wide, same issue as in Xcode and swift playground. what is the cause of this issue, and how to correct it?
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223
Apr ’26
I shouldn't need to upload a new build just to change app description / keywords
Currently, to update the Description or Keywords, even a minor update (e.g. typo correction or add a single keyword), I need to go through the relatively lengthy process of submitting a new build, even if no changes to the app are required. Submitting a new build shouldn't be required for these superficial field changes since they only affect the storefront presence. Submitted suggestion to Feedback Assistant.
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1
181
Apr ’26
[Bug] macOS 26.5 Beta 3 – All apps report no internet connection while network works in browser
After updating to macOS 26.5 Beta 3, all applications report no internet connection, even though the system is connected and internet works in browsers. App Store shows “No Internet Connection” Other apps (non-browser) also cannot connect to the internet Web browsers (Chrome) work normally Web browsers safari. not work Internet connectivity is confirmed (websites load correctly)
0
0
178
Apr ’26
iPadOS – WiFi “incorrect password” but WPA2 PSK is correct – need help interpreting sysdiagnose Join logs
Hi everyone, I’m troubleshooting a WiFi issue affecting some iPads on a WPA2-PSK network with captive portal. Problem: The iPad shows “incorrect password” when connecting to the SSID. The password is correct (validated with multiple devices). Other devices connect normally. After entering the password, the captive portal should appear, but it never does. What we see on the network side (Cisco WLC): Client associates successfully. RADIUS authentication is successful. Failure occurs during the 4-way handshake: Received EAPOL-key M2 with invalid MIC This causes deauthentication, which the iPad reports as “incorrect password”. From the iPad sysdiagnose (Entity_Join file): Entity_2026-04-15_10_23_39.529_Join Entity_2026-04-15_10_23_39.529_Join.csv Questions: Does anyone know how to interpret: reason status subReason values in Entity_Join logs? Specifically: What does reason = -3925 mean? What does reason = 1 mean? What does subreason = 524288 mean? Any insight into these codes or similar experiences would be really helpful. Thanks!
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385
Apr ’26
I AM HIM Domain Owner Email Address Error There was a problem adding this email address. Try again later. Help
I AM HIM Domain Owner Email Address Error There was a problem adding this email address. Try again later. help
Replies
0
Boosts
0
Views
347
Activity
May ’26
iOS 26.4.2(23E261)- iPhone 15 plus - charge slow
After updating to this version my phone charge very slow today 9am I start charging from 20% at 4pm it just got 70% charged what happen? It’s even longer time than I charge my EV
Replies
0
Boosts
0
Views
488
Activity
May ’26
I Recently Dealt With a Problematic Customer, and It’s Really Stressful
I was recently contacted by someone I would consider a problematic customer, and honestly, it has been really stressful. The situation hasn’t completely ended yet, so it’s still on my mind. I can’t share the details, but since this is my first time dealing with something like this, I feel pretty anxious and overwhelmed. I’m also worried that this person might spread negative rumors or say bad things about my app. Has anyone else experienced something like this?
Replies
0
Boosts
0
Views
348
Activity
May ’26
Device management
How can I remove device management please
Replies
2
Boosts
0
Views
285
Activity
May ’26
Activity Monitor crashes on launch with SIGKILL "Code Signature Invalid" — survives full macOS reinstall, dyld_process_snapshot_get_shared_cache failed
Hi all — looking for insight on a stubborn Activity Monitor crash on macOS 26.4.1 (25E253) that has me stumped after a full system reinstall. Symptoms Activity Monitor crashes immediately on every launch, regardless of method (Spotlight, Launchpad, Finder, open command). The icon appears in the Dock for ~28ms and vanishes. No error dialog. Reproducible 100%. Crash signature
Replies
1
Boosts
0
Views
203
Activity
May ’26
Ghost Hackers
For 4 months I’ve contacted apple support spoken with sr advisors been to the Apple Store and still nothing has been resolved. I’ve changed phones phone numbers iCloud addresses and still this hacking continues. I was told by a sr advisor this am after screen share to contact the engineer dept which either apple has blocked me from doing so or these obsessed hackers. There’s screen shots and information that I want to share with these engineers yet have not found a way to connect , are these files even being attached?
Replies
0
Boosts
0
Views
244
Activity
May ’26
Tester for My First Apple TV OS App
Hi internet friends! I'm looking for people to test my new Apple TV application. If you like movie and TV or indie created stories please let me know. Looking for honest feedback :) This is my first time building an application outside of my corporate job so I'm very excited!!!!
Replies
0
Boosts
0
Views
656
Activity
May ’26
Regression: iPhone SE 2 Smart Battery Case data pass-through broken for wired CarPlay since iOS 26
Environment: • Device: iPhone SE (2nd Generation) • OS: iOS 26 (Internal Build/Public Release • Accessory: Official Apple Smart Battery Case Vehicle: Wired CarPlay compatible head unit Issue Description: After upgrading to iOS 26, the official Smart Battery Case no longer supports data pass-through for wired CarPlay on the iPhone SE 2. While the case still charges the phone normally, the vehicle fails to recognize the device as a CarPlay source when connected via the case's Lightning/USB-C port. Troubleshooting performed: Direct Connection: Connecting the iPhone directly to the car (without the case) works perfectly. CarPlay launches immediately. Cross-Version Check: This setup was fully functional on iOS 18. The issue started immediately after the iOS 26 update. Isolation: Tested with multiple certified cables and different vehicles; the failure only occurs when the Smart Battery Case is in the chain. Analysis: This appears to be a driver or protocol regression in iOS 26 specifically affecting the data bridge of the Smart Battery Case on the SE 2 platform. Request: Is anyone else seeing this on older Touch ID devices? I have captured sysdiagnose logs during a failed connection attempt and am looking for the best way to escalate this to the engineering team for a fix in the next point release.
Replies
0
Boosts
0
Views
495
Activity
Apr ’26
GarageBand 10.4.14 deleting regions
Trying to use GarageBand 10.4.14 (from MacOS 26.5 (4) for podcast recording. It appears that when trimming or moving a region, the following region gets deleted. The only way to recover the deleted region is to close and reopen the original project. Any help or guidance welcome.
Replies
1
Boosts
0
Views
173
Activity
Apr ’26
Minimum Alarm Sound Settings in iOS 26.4.2
Since downloading iOS 26.4.2 my alarm level has increased despite remaining on the previous settings. All looks good on all settings but cannot work out how to regain the previous alarm clock level. Any support will be welcome 🙏
Replies
0
Boosts
1
Views
136
Activity
Apr ’26
iMessage login loop after Tahoe 26.5 beta update
iMessage Authentication Loop on macOS Tahoe 26.5 Beta Issue Description: iMessage is stuck in a persistent login/authentication loop after updating to macOS Tahoe 26.5 Beta. The app repeatedly prompts for Apple ID and password. After entering credentials, it briefly attempts to sign in before returning to the login prompt or showing an "unknown error." This issue is isolated to the MacBook Air (M3); iMessage continues to work correctly on iPhone, iPad, and Mac mini. Related Forum Thread: Several other users are reporting identical symptoms here: https://discussions.apple.com/thread/256256620 Troubleshooting Steps Taken (All Failed): Standard Maintenance: Restarted Messages app, rebooted the MacBook Air, and verified Date/Time settings. Credential Management: Changed Apple ID password and attempted sign-in with new credentials. Manual Keychain Cleanup: Attempted to delete iMessage and com.apple.idms entries via Keychain Access UI (entries were persistent and could not be deleted). Terminal-Based Force Deletion: Executed the following commands to target specific registration tokens: security delete-generic-password -s "com.apple.facetime: registrationV1" security delete-generic-password -s "com.apple.imessage: registrationV1" Cache & Identity Purge: Cleared local authentication state and app caches: rm -rf ~/Library/IdentityServices/* rm -rf ~/Library/Caches/com.apple.Messages rm -rf ~/Library/Caches/com.apple.imessage Full Keychain Reset ("Nuclear Option"): Renamed the Keychains folder to force macOS to create a brand-new database: mv ~/Library/Keychains ~/Library/Keychains-old Followed by an immediate system restart. Current Status: Despite a completely fresh Keychain and cleared caches, the "unknown error" and login loop persist, suggesting a regression in the authentication subsystem of build 26.5.
Replies
1
Boosts
0
Views
520
Activity
Apr ’26
Lost account access
Hello, We are currently unable to access our Apple account. We previously initiated an account recovery request. According to the notification we received, the recovery process was scheduled to be completed on April 26, 2026, and we were informed that we would receive a phone call or SMS to proceed. However, we did not receive any call, SMS, or email communication. Details from the recovery notification: Recovery request date: April 16, 2026 Expected contact date: April 26, 2026 As of now: We still do not have access to the account No follow-up communication was received The recovery process appears to be stalled We would like to understand: What is the current status of the account recovery request? Why no contact was made on the scheduled date? What steps we should take next to regain access to the account? This account is critical for our Apple Developer operations, so we would appreciate your assistance. We can provide any additional verification information if required. Thank you.
Replies
0
Boosts
0
Views
226
Activity
Apr ’26
OS Tahoe 26.5
I face some problems with the following apps after downloading the OS Tahoe 26.5 (my iMac - 24inch,2023/Chip Apple M3/Memory 16GB) Appstore cannot connect to the internet Mail app have connection problem, cannot renew my mailbox as usual remark: will it be possible because I am using a VPN service so that it conflict with the new OS ?
Replies
1
Boosts
0
Views
728
Activity
Apr ’26
Apple Music
I have an IMAC with 5,940 songs on it. I had a one month free subscription to Apple Music that I canceled before the month was over. I can not play most the songs that I had downloaded during that month. That I understand because I no longer have a subscription..BUT i do not understand why my 5,940 songs that I had downloaded 8 years ago are not accessible to me or ARE GONE!!!!! Some of those songs were audio files of my late husband and father. Those we my files. And I have been told that I can get them back if I subscribe to Apple Music . This is outrageous!!!!
Replies
1
Boosts
0
Views
435
Activity
Apr ’26
Cellular not initializing on iPadOS 26.4 (resolved by network reset)
We are seeing an issue after updating iPads to iPadOS 26.4 where cellular service is lost until network settings are reset. Environment: Devices managed via Apple Business Manager and Microsoft Intune Carrier: Verizon Confirmed affected devices: iPad (9th generation) eSIM Behavior: After update, device shows no cellular service No prompt to re-activate or re-add the cellular plan The plan appears to still be present on the device Workaround observed: Resetting Network Settings restores service Notes: This does not appear to be a provisioning issue (no need to re-add eSIM) Behavior suggests the cellular/eSIM state may not be initializing correctly after update Toggling Cellular or Airplane mode has not yet been tested for service restoration. We have not yet confirmed whether devices using a physical SIM are affected Still gathering data on scope across additional iPad models Additional observation: We have not observed this behavior on iPhones (e.g., iPhone 16 on iOS 26.4 with LTE remains unaffected) Has anyone else observed similar behavior on iPadOS 26.4, particularly on managed devices or eSIM configurations?
Replies
3
Boosts
1
Views
716
Activity
Apr ’26
macOS 26, unresponsive and whole screen wide file finder popped up from app
After update macOS to 26, and Xcode to 26, there are issues with file finder popped up from an app, not the file finder of macOS itself. such as: when open Xcode, then click open existing project, or in a opened project, in top file menu, choose add local package dependency, in above cases, the popped out file finder is unresponsive and whole screen wide. However, the file finder of macOS works fine, the issue is in popped up file finder from an app, such as in Xcode, swift playground, trying the locate a file in MacBook. Even in edit this forum post, when I try to add a screen shot, press add image symbol, the popped up file finder is unresponsive and whole screen wide, same issue as in Xcode and swift playground. what is the cause of this issue, and how to correct it?
Replies
0
Boosts
0
Views
223
Activity
Apr ’26
iOS 26
Hello I was wondering if I could get iOS 26 i tried and I it said my age was uncommon in my reigen
Replies
1
Boosts
0
Views
172
Activity
Apr ’26
I shouldn't need to upload a new build just to change app description / keywords
Currently, to update the Description or Keywords, even a minor update (e.g. typo correction or add a single keyword), I need to go through the relatively lengthy process of submitting a new build, even if no changes to the app are required. Submitting a new build shouldn't be required for these superficial field changes since they only affect the storefront presence. Submitted suggestion to Feedback Assistant.
Replies
0
Boosts
1
Views
181
Activity
Apr ’26
[Bug] macOS 26.5 Beta 3 – All apps report no internet connection while network works in browser
After updating to macOS 26.5 Beta 3, all applications report no internet connection, even though the system is connected and internet works in browsers. App Store shows “No Internet Connection” Other apps (non-browser) also cannot connect to the internet Web browsers (Chrome) work normally Web browsers safari. not work Internet connectivity is confirmed (websites load correctly)
Replies
0
Boosts
0
Views
178
Activity
Apr ’26
iPadOS – WiFi “incorrect password” but WPA2 PSK is correct – need help interpreting sysdiagnose Join logs
Hi everyone, I’m troubleshooting a WiFi issue affecting some iPads on a WPA2-PSK network with captive portal. Problem: The iPad shows “incorrect password” when connecting to the SSID. The password is correct (validated with multiple devices). Other devices connect normally. After entering the password, the captive portal should appear, but it never does. What we see on the network side (Cisco WLC): Client associates successfully. RADIUS authentication is successful. Failure occurs during the 4-way handshake: Received EAPOL-key M2 with invalid MIC This causes deauthentication, which the iPad reports as “incorrect password”. From the iPad sysdiagnose (Entity_Join file): Entity_2026-04-15_10_23_39.529_Join Entity_2026-04-15_10_23_39.529_Join.csv Questions: Does anyone know how to interpret: reason status subReason values in Entity_Join logs? Specifically: What does reason = -3925 mean? What does reason = 1 mean? What does subreason = 524288 mean? Any insight into these codes or similar experiences would be really helpful. Thanks!
Replies
0
Boosts
0
Views
385
Activity
Apr ’26