Prioritize user privacy and data security in your app. Discuss best practices for data handling, user consent, and security measures to protect user information.

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"Not authorized to send Apple events to Finder"
Hi, We are trying to open an application "xyz.app" It worked fine until 15.1.1 versions. But facing issues with 15.2 and 15.3 The application is working fine when we navigate to xyz.app/Contents/MacOS/ and run applet in this directory. But the error ""Not authorized to send Apple events to Finder"" occurs when we are trying to open the app directly. Could someone please help me understand what might be causing this issue and how to resolve it?
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274
Feb ’25
Missing "is_private_email" claim in ID Token for Hide My Email users
Hello, I am implementing "Sign in with Apple" on my backend and validating the Identity Token (JWT) received from the client. I noticed that for some users who choose the "Hide My Email" option, the is_private_email claim is missing from the ID Token payload, even though the email address clearly belongs to the private relay domain (@privaterelay.appleid.com). Here is an example of the decoded payload I received: { "iss": "https://appleid.apple.com", "aud": "xxx", "exp": 1764402438, "iat": 1764316038, "sub": "xxxxxxxx", "c_hash": "3FAJNf4TILzUgo_YFe4E0Q", "email": "xxx@privaterelay.appleid.com", "email_verified": true, "auth_time": 1764316038, "nonce_supported": true // "is_private_email": true <-- This field is missing } My Questions: Is the is_private_email claim considered optional in the ID Token? Is it safe and recommended to rely solely on the email domain suffix (@privaterelay.appleid.com) to identify if a user is using a private email? Any insights or official references would be appreciated. Thanks.
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3w
iOS Biometric Authentication Implementation when biometric is added
Current Setup: Using Secure Enclave with userPresence access control Foreground keychain accessibility: whenPasscodeSetThisDeviceOnly Security Requirement: Our security group wants us to invalidate biometrics and require a username/password if a biometric item is added (potentially by a hostile 3rd party) Need to upgrade from userPresence to biometricCurrentSet to ensure re-authentication when biometric credentials change. Issue: After implementing biometricCurrentSet, authentication cancels after two failed biometric attempts instead of falling back to passcode. Current Detection Method: User completes initial biometric authentication Biometric changes occur (undetectable by app) App attempts Secure Enclave access Access denial triggers re-authentication requirement Cannot revoke refresh token after access is denied Security Concern: Current implementation allows new biometric enrollments to access existing authenticated sessions without re-verification. Question: What's the recommended approach to: Implement biometricCurrentSet while maintaining passcode fallback Properly handle refresh token invalidation when biometric credentials change Looking for guidance on best practices for implementing these security requirements while maintaining good UX.
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424
Feb ’25
Missing "is_private_email" claim in ID Token for Hide My Email users
Hello, I am implementing "Sign in with Apple" on my backend and validating the Identity Token (JWT) received from the client. I noticed that for some users who choose the "Hide My Email" option, the is_private_email claim is missing from the ID Token payload, even though the email address clearly belongs to the private relay domain (@privaterelay.appleid.com). Here is an example of the decoded payload I received: { "iss": "https://appleid.apple.com", "aud": "com.platform.elderberry.new.signinwithapple", "exp": 1764402438, "iat": 1764316038, "sub": "000851.86193ef81ad247feb673746c19424f28.0747", "c_hash": "3FAJNf4TILzUgo_YFe4E0Q", "email": "x8sqp2dgvv@privaterelay.appleid.com", "email_verified": true, "auth_time": 1764316038, "nonce_supported": true // "is_private_email": true <-- This field is missing } My Questions: Is the is_private_email claim considered optional in the ID Token? Is it safe and recommended to rely solely on the email domain suffix (@privaterelay.appleid.com) to identify if a user is using a private email? Any insights or official references would be appreciated. Thanks.
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304
3w
Sign in with Apple First Name & Last Name Values
Hi, we are having Sign in with Apple issues. For a large % of new users on our app which select this option, the first name and last name values are not being passed to us. This is the case in both scenarios - where the user shares their email address or hides it, and happens on iPhone when the user selects the default iCloud account. We're unclear why this is occurring.
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92
Nov ’25
SignIn with Apple: Primary App Id of Service ID
Hi, I'm trying to implement web-browser SignIn with Apple with my new app. I'm trying to "Associate your website to your app" like described in this doc: https://developer.apple.com/help/account/capabilities/configure-sign-in-with-apple-for-the-web So I created a Service ID for this specific login. I want this login page to display my app icon and name when presented to users. My issue: When I associate my new app the the service, the link is somehow not working. The login page show the "service" login (with a generic apple logo and the Service ID's name) instead of the actual App name. I'v been able to link my new service to older apps succesfully !!! (the login page correctly shows the old apps icons and names) Why is my new app not associated with the service ? I am missing something here ? is there an additionnal step that I need to take in order to link the service to my newest app ? Thanks !
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57
Nov ’25
Authentication using MSAL library in offline mode
Hi. We are trying to get the access token before calling any API. The app can go in bad network areas but the token acquisition keeps happening for the network call. The devices are managed devices which means it has some policies installed. We are using MSAL lib for the authentication and we are investigating from that angle too but the below error seems to be coming from apple authentication which needs our attention. ========================================== LaunchServices: store (null) or url (null) was nil: Error Domain=NSOSStatusErrorDomain Code=-54 "process may not map database" UserInfo={NSDebugDescription=process may not map database, _LSLine=68, _LSFunction=_LSServer_GetServerStoreForConnectionWithCompletionHandler} Attempt to map database failed: permission was denied. This attempt will not be retried. Failed to initialize client context with error Error Domain=NSOSStatusErrorDomain Code=-54 "process may not map database" UserInfo={NSDebugDescription=process may not map database, _LSLine=68, _LSFunction=_LSServer_GetServerStoreForConnectionWithCompletionHandler} Failed to get application extension record: Error Domain=NSOSStatusErrorDomain Code=-54 "(null)" ASAuthorizationController credential request failed with error: Error Domain=com.apple.AuthenticationServices.AuthorizationError Code=1003 "(null)" ========================================== This happens mostly when we switches the network or keep the device in no or low network area. This comes sometimes when app goes in background too. Just trying to give as much as information I could. Any lead would be highly appreciated. Thank you
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98
Apr ’25
Why won't my AutoFill Credential Provider show up in the context menu of a generic textfield?
I noticed, that even though my AutoFill Credential Provider Extension works with Safari for both Passwords and Passkeys, it doesn't work in context menus inside arbitrary textfields, meanwhile the same is true for the Apple Passwords app. This is a great hit to AutoFill productivity, as my extension is unable to fill textfields by just going to the context menu and clicking AutoFill > Passwords.. Is this a feature only available to Apple via private APIs, or is this something I can interface with? I checked and the Passwords app does use some undocumented but non-private entitlements: [Key] com.apple.authentication-services.access-credential-identities [Value] [Bool] true I also checked the responsible executable for some hints (AutoFillPanelService) however found nothing that would lead me to believe this is a public extension point. Another idea I had was trying to use a macOS Service for this, however Services in the "General" category won't show up in any context menu, only in the Application's Main Menu.
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1w
How to programmatically stop passkey in my app
I am using Auth0 as a login manager for our app. The way Auth0 handles login is that their SDK will create a web view where the login is actually handled. Once the login is finished the session will end and the app will gain control. We are not set up for passkeys in their system and can't set up quickly to do that. Unfortunately with the new iOS "passkey is the primary login" way iOS is set up now, users are asked to use passkey when it's not supported on the backend. I don't have direct control of the login screens. Is there any way, at the app level, to tell the app to not use passkeys so that it quits showing up as an option for the users? I can't find any documentation on doing this. How can I stop passkey in my app entirely?
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305
Feb ’25
Gathering required information for troubleshooting Private Email Relay with Sign in with Apple
Hi, Before I begin my investigation, I want to explain our code-level support process for issues related to Sign in with Apple—as the issue you’re reporting may be the result of any of the following: An error in your app or web service request. A configuration issue in your Developer Account. An internal issue in the operation system or Apple ID servers. To ensure the issue is not caused by an error within your Private Email Replay configuration, please review Configuring your environment for Sign in with Apple to learn more about registering your email sources and authenticated domains. To prevent sending sensitive message details in plain text, you should create a report in Feedback Assistant to share the details requested below. Additionally, if I determine the error is caused by an internal issue in the operating system or Apple ID servers, the appropriate engineering teams have access to the same information and can communicate with you directly for more information, if needed. Please follow the instructions below to submit your feedback. Gathering required information for troubleshooting Private Email Relay with Sign in with Apple For issues occurring with your email delivery, ensure your feedback contains the following information: the primary App ID and Services ID the user’s Apple ID and/or email address the email message headers the Private Email Relay Service or Hide My Email message delivery failure, and SMTP error codes Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Sign in with Apple client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer
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1.2k
Sep ’25
Sudden Increase of Hard Bounce with privaterelay emails
We have been sending emails through Sparkpost via Braze inc. to the Apple Private Relay users with "@privaterelay.appleid.com" starting from around June 20th or so. Upon August 9th 06:00 UTC, we have noticed a sudden increase of "Hard Bounce" for nearly 20,000 users using the Apple's private relay email address, rendering the email sending useless for these customers. We have been constantly been able to send them emails, including just before this timeframe (e.g. August 9th 03:00 UTC), so it was a very sudden purge of the user data that has been done without our consent. From a business perspective, this hurts a lot for the un-sendable users since we have no way of contacting them if not for the private address. We are desperate to know what has happened for these customers that has been "hard bounced". We are suspecting that it should be tied to the private email and the users primary email (or user data's) tie in the Apple server being gone, but not sure enough since there is no such documentation nor any way to acknowledge what has happened anywhere. We will provide any information possible for resolving. Thank you.
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309
Aug ’25
App Sandbox Resources
General: Forums subtopic: Privacy & Security > General Forums tag: App Sandbox App Sandbox documentation App Sandbox Design Guide documentation — This is no longer available from Apple. There’s still some info in there that isn’t covered by the current docs but, with the latest updates, it’s pretty minimal (r. 110052019). Still, if you’re curious, you can consult an old copy [1]. App Sandbox Temporary Exception Entitlements archived documentation — To better understand the role of temporary exception entitlements, see this post. Embedding a command-line tool in a sandboxed app documentation Discovering and diagnosing App Sandbox violations (replaces the Viewing Sandbox Violation Reports forums post) Resolving App Sandbox Inheritance Problems forums post The Case for Sandboxing a Directly Distributed App forums post Implementing Script Attachment in a Sandboxed App forums post Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com" [1] For example, this one archived by the Wayback Machine.
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2.7k
Jul ’25
Sign in with Apple ends unexpectedly with code 1001
We're integrating Sign in with Apple into our iOS app The Apple ID login UI appears correctly on real devices, but after tapping Continue, the system immediately stops and shows code 1001. This issue happens across multiple devices and Apple ID accounts, even with no prior login history. We’ve confirmed the following Sign in with Apple is enabled in both Developer Portal and Xcode Capabilities Automatic signing and provisioning are set correctly Device is signed into iCloud and system time is synced Performed clean build, app reinstall, and other standard debugging steps We suspect that the sign in handshake process may not be completing properly due to some kind of account or server-side restriction, and we’d appreciate any insights into this behavior.
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129
Jun ’25
"Apps Using Apple ID" list & Apple's Private Relay
Hello, We plan to remove our app from the App Store. This post aims to determine whether our company can rely on Private Relay to compensate our customers. Our Challenge: Gift Card Refunds with Private Relay Some customers purchased gift cards through our app using Apple's "Private Relay" during account creation. To process refunds, we need a way to identify these customers. Our system relies on email addresses, which are masked by Private Relay. Potential Solution: Apps Using Apple ID We're exploring "Apps Using Apple ID" as a possible solution for customers to share their Private Relay addresses for refund purposes. Under what circumstances will an app cease to appear in the "Apps Using Apple ID" list? What conditions must be met to initiate a new Private Relay connection for the same user and application? For example, would using the same Apple account to sign into the app on a different device trigger a new Private Relay? Thank you for your help!
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365
Jan ’25
About Configure Sign in with Apple for Email Communication
In response to inquiries from users, we have confirmed the following phenomenon. If you select "Private email address" in the flow of new user registration with Apple ID, you will not receive the verification code email when performing two-factor authentication. ■User impact If you use your Apple ID to link an external account without making your email address public, you will not receive the authentication code during two-factor authentication and will not be able to proceed. The date and time of the impact is currently unknown. ◎Impact 1: New registration If you select "Private email address" in the flow of registering a new user with Apple ID, the verification code will not be received during two-factor authentication and registration will not be completed. ◎Impact 2: Login of existing account When two-factor authentication is required for an existing account registered with Apple ID set to "Private email address," the verification code is not received and the user cannot log in. →If you have not registered a login method other than Apple ID for the relevant account, there is no other way to log in. ■About workarounds ・I thought that I could avoid this issue by canceling the private setting of my Apple ID, but I was unable to do so. →There is currently no workaround found for existing users who are experiencing this issue. ・However, the scope of influence is limited. ■Cause investigation status Premise: For an Apple ID whose email address is not made public, the two-factor authentication authentication code email follows the following route. ①CDC/GIGYA miraiz-persol.jp (SendGrid) Apple's email server (relay server to hide the user's real email address) User mailbox →Since '1' are working, the problem seems to have occurred after the connection from ② or ③. (At this stage, we cannot determine who is at fault: the user, MIRAIZ, or Apple. We are currently investigating.) ◎Hypothesis ・Is there something wrong with Apple's mail server? ・Is it not delivered because the user's mailbox is full? ■Questions, research, and responses we would like to receive Please check the following two points and reply. 1st point As shown in the attached image, there seems to be no problem with the SPF settings. Is it possible to check to see if any errors have occurred with Apple's mail server? 2nd point Are there any cases where you still can't receive emails even if you deactivate your Apple ID? I would like to know if there are any patterns in which emails are not being delivered in terms of past inquiries or overall specifications
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389
Mar ’25
Passwords App is accessing websites from ASCredentialIdentityStore associated with 3rd Party password management app
The Passwords App is accessing websites found in the ASCredentialIdentityStore associated with a 3rd Party password management app (SamuraiSafe). This behaviour appears to be associated with looking up website favicons in order to display in Passwords. However the websites contacted are not stored in the Passwords App/iCloud KeyChain - only the 3rd Party password management app (SamuraiSafe). This is effectively leaking website information stored in the 3rd Party password management app. I first noticed this behaviour on macOS, and it appears to happen every 8 days. Today it was seen on iOS. The behaviour is revealed through the App Privacy Report on iOS (and LittleSnitch on macOS). I would not be surprised to see the Passwords App do this for websites saved in the Passwords App/iCloud KeyChain, however I believe it should not be arbitrarily testing every website found in the ASCredentialIdentityStore as reference to that website url should be entirely under the control of the end user. See attached screenshots from App Privacy Report. Filed bug with Apple: FB16682423
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924
Mar ’25
iOS 18 - Intermittent keychain issue
Hi, We're encountering an intermittent issue where certain users are unexpectedly logged out of our app and unable to log in again. We believe we've narrrowed down the issue to the Keychain due to the following reasons: We use a keychain item to determine if the member is logged in or not. Failure to retrieve the value leads the app to believe the member is logged out. API error logs on the server show 3 missing values in fields that are each populated from items stored in the keychain. Additional Notes: The issue is hard to reproduce and seems to affect only a subset of users. In some cases, uninstalling and reinstalling the app temporarily resolves the problem, but the issue recurs after a period of time. The behavior appears to have coincided with the release of iOS 18. We’re using the “kSecAttrAccessibleWhenUnlocked” accessibility attribute. Given that our app doesn’t perform background operations, we wouldn’t expect this to be an issue. We’re also considering changing this to "kSecAttrAccessibleAfterFirstUnlockThisDeviceOnly" to see if this might resolve the issue. We're the keychain-swift library to interact with the keychain. We are currently adding extensive logging around our keychain implementation to confirm our findings but are looking for any additional input. Questions: Has anyone encountered similar keychain behavior on iOS 18? Are there known changes or stability issues with the keychain in iOS 18 that might lead to such intermittent “item not found” errors? Any recommended workarounds or troubleshooting steps that could help isolate the problem further? Thanks for any help you can provide.
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594
Feb ’25