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Safari falsely flags our secure site (outdoorgala.com) as deceptive — how to request a review
Hi Apple Devs & WebKit Team, We operate https://outdoorgala.com — a verified, HTTPS-secure Canadian ecommerce site focused on elite outdoor safety gear. We're Indigenous-owned, based in Alberta, and take customer trust and compliance seriously. However, Safari (iOS + macOS) is falsely flagging our site as “deceptive,” preventing customers from accessing us — even though: We use GoDaddy Website Builder with no redirections or malware All product links are clean, HTTPS-secure, and tracked ethically We recently implemented a fully compliant cookie banner (Accept/Decline logic) A public security.txt and OpenPGP key has been published: https://outdoorgala.com/security No phishing, malware, or cloaking behavior exists on the site We’ve already submitted a review via: ➡️ https://websitereview.apple.com And filed a bug report via Feedback Assistant (FB17608544) What else can be done to speed up review or get flagged domains unblocked in Safari? This is hurting our business and blocking consumer access — despite following all Apple guidelines. Would appreciate any insights or escalation tips. Thank you! – Derek Eiteneier Founder, Outdoor Gala
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259
May ’25
iOS Mobile Video Audio Playback Issues in React
I'm experiencing issues with audio playback in my React video player component specifically on iOS mobile devices (iPhone/iPad). Even after implementing several recommended solutions, including Apple's own guidelines, the audio still isn't working properly on iOS Safari. It works completely fine on Android. On iOS, I ensured the video doesn't autoplay (it requires user interaction). Here are all the details: Environment iOS Safari (latest version) React 18 TypeScript Video files: MP4 with AAC audio codec Current Implementation const VideoPlayer: React.FC<VideoPlayerProps> = ({ src, autoplay = true, }) => { const videoRef = useRef<HTMLVideoElement>(null); const isIOSDevice = isIOS(); // Custom iOS detection const [touchStartY, setTouchStartY] = useState<number | null>(null); const [touchStartTime, setTouchStartTime] = useState<number | null>(null); // Handle touch start event for gesture detection const handleTouchStart = (e: React.TouchEvent) => { setTouchStartY(e.touches[0].clientY); setTouchStartTime(Date.now()); }; // Handle touch end event with gesture validation const handleTouchEnd = (e: React.TouchEvent) => { if (touchStartY === null || touchStartTime === null) return; const touchEndY = e.changedTouches[0].clientY; const touchEndTime = Date.now(); // Validate if it's a legitimate tap (not a scroll) const verticalDistance = Math.abs(touchEndY - touchStartY); const touchDuration = touchEndTime - touchStartTime; // Only trigger for quick taps (< 200ms) with minimal vertical movement if (touchDuration < 200 && verticalDistance < 10) { handleVideoInteraction(e); } setTouchStartY(null); setTouchStartTime(null); }; // Simplified video interaction handler following Apple's guidelines const handleVideoInteraction = (e: React.MouseEvent | React.TouchEvent) => { console.log('Video interaction detected:', { type: e.type, timestamp: new Date().toISOString() }); // Ensure keyboard is dismissed (iOS requirement) if (document.activeElement instanceof HTMLElement) { document.activeElement.blur(); } e.stopPropagation(); const video = videoRef.current; if (!video || !video.paused) return; // Attempt playback in response to user gesture video.play().catch(err => console.error('Error playing video:', err)); }; // Effect to handle video source and initial state useEffect(() => { console.log('VideoPlayer props:', { src, loadingState }); setError(null); setLoadingState('initial'); setShowPlayButton(false); // Never show custom play button on iOS if (videoRef.current) { // Set crossOrigin attribute for CORS videoRef.current.crossOrigin = "anonymous"; if (autoplay && !hasPlayed && !isIOSDevice) { // Only autoplay on non-iOS devices dismissKeyboard(); setHasPlayed(true); } } }, [src, autoplay, hasPlayed, isIOSDevice]); return ( <Paper shadow="sm" radius="md" withBorder onClick={handleVideoInteraction} onTouchStart={handleTouchStart} onTouchEnd={handleTouchEnd} > <video ref={videoRef} autoPlay={!isIOSDevice && autoplay} playsInline controls crossOrigin="anonymous" preload="auto" onLoadedData={handleLoadedData} onLoadedMetadata={handleMetadataLoaded} onEnded={handleVideoEnd} onError={handleError} onPlay={dismissKeyboard} onClick={handleVideoInteraction} onTouchStart={handleTouchStart} onTouchEnd={handleTouchEnd} {...(!isFirefoxBrowser && { "x-webkit-airplay": "allow", "x-webkit-playsinline": true, "webkit-playsinline": true })} > <source src={videoSrc} type="video/mp4" /> </video> </Paper> ); }; Apple's Guidelines Implementation Removed custom play controls on iOS Using native video controls for user interaction Ensuring audio playback is triggered by user gesture Following Apple's audio session guidelines Properly handling the canplaythrough event Current Behavior Video plays but without sound on iOS mobile Mute/unmute button in native video controls doesn't work Audio works fine on desktop browsers and Android devices Videos are confirmed to have AAC audio codec No console errors related to audio playback User interaction doesn't trigger audio as expected Questions Are there any additional iOS-specific requirements I'm missing? Could this be related to iOS audio session handling? Are there known issues with React's handling of video elements on iOS? Should I be implementing additional audio context initialization? Any insights or suggestions would be greatly appreciated!
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487
Mar ’25
Can't publish my app due to Mini apps
Hello Community, My application was rejected by Apple App Review, citing Guideline 4.7 and "non-embedded," which I believe is incorrect. All transactions are signed and sent directly through the app with explicit user permission. Additionally, there's an issue with min apps where users can access the functionality via a browser to interact with the service. This feature has been part of my old application and hasn't changed in the new update. It’s the same functionality as used by popular wallets like Metamask Uniswap Coinbase Which also employ web3 technology. Over the past two weeks, I've tried to communicate with Apple's support team but have been ignored or received only generic rejection emails. This has left me frustrated and concerned about the time and resources I’ve invested in developing and supporting this app. Could you please help me find a solution? Your assistance would be greatly appreciated!
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Apr ’25
Preventing JavaScript from Stopping in Safari When It Goes into the Background
From a mail app or similar, when opening a webpage in Safari as an external browser, JavaScript on the webpage stops running if Safari goes into the background. Is there a way to prevent this from happening? Sample code for the counter: Behavior: Upon returning from the background, the counter continues for about 7-8 seconds but does not progress further. For example, if Safari is kept in the background for about 20 seconds and then brought back, the counter stops at around 7-8 seconds and only resumes counting after returning to the foreground. Expectation: The counter should continue running even if Safari goes into the background.
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Mar ’25
Apple Pay Third party browsers - completeMerchantValidation fails
I've a apple pay integration on my website. The new sdk, that allows third party browsers. My integration works well everywhere, except on third party when I read the QR code it results in a "payment incomplete". I have gone through several threads in apple dev forums, and several guides on implementation steps and troubleshooting. But I'm still without solution. When Debugging in iOS device I get: "Application failed to provide a valid merchant session. We can't proceed to authorize the transaction." I've doublechecked, the values I send to create the payment Session are correct, the domain and merchantIds. (It works well with the same implementation on safari, what's the difference here?) I've also doublechecked the values i'm sending to the completeMerchantValidation, and they are all in the right format and types. What else can iIcheck?
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403
Feb ’25
Redirecting to an app's universal link from and app extension popup
I have a simple Safari extension for iOS. In its popup, I want a button that will open the app via a universal link. I have this kind-of working, except that Safari opens the actual online destination of the link with a banner at the top saying "Open in the XXXX app" and an OPEN button. What do I have to do to go directly to the app? More generally, I know that if I copy-and-paste a universal link into the Safari address bar, Safari does the same thing - but it does go directly to the app from an <a href="...."> link. In my app extension JavaScript, I set window.location. Presumably this is too similar to pasting into the address bar. Is there some alternative to setting window.location that is more like clicking on a link and will go directly to the universal link's app? Thanks.
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1.2k
Mar ’25
Calling SFContentBlockerManager.reloadContentBlocker from related App extension intermittently fails
I have an app which has at least two extensions: A Content Blocker extension with a request handler that returns an appropriate NSExtensionItem as part of beginRequest. A different file URL is returned depending upon if the content blocking is on or off by a user setting A Safari Web Extension that includes a toolbar button and popover that enables users to enable or disable the ad blocking of the content blocker extension All three targets (App, Content Blocker appex and Web Extension appex) use an App Group default to read and set the on or off status of the content blocking. When the user changes the content blocking status, the app group default is updated and SFContentBlockerManager.reloadContentBlocker(...) is called. The Content Blocker extension reads the default and then returns the appropriate file URL. The issue is, I have noticed that whenever SFContentBlockerManager.reloadContentBlocker(...) is called from the app, Safari always applies the correct rules from the returned file URL. However sometimes when SFContentBlockerManager.reloadContentBlocker(...) is called from the Safari Web Extension using native messaging, Safari does NOT apply the correct rules from the returned file URL. Using logging I have confirmed that the Content Blocker extension always returns the appropriate file URL irrespective if called as a result of the app or the web extension. Despite this, Safari does not seem to always apply the returned file URL rules when it is called from the Safari Web Extension appex. In these cases, quitting Safari and relaunching it seems to make it apply the rules correctly (obviously this is applying it due to its launch state, not due to the Web extension appex asking it to do so at that point). All targets have access to the App Group location where the active content blocking file URL belongs and the inactive content blocking file URL is within the Safari content blocker target as a resource. I don't think this is a memory status issue as I cannot see the Content Blocker extension being killed when it returns complex rules --- the fact it always works when called via the app also seems to rule this possibility out. This brings up a number of questions: Is calling SFContentBlockerManager.reloadContentBlocker(...) from a different appex, of the same app target and app group supported? (it seems to work sometimes and did work in previous versions of the app). Is there an issue that the Content Blocker extension sometimes returns a file URL that perhaps the calling Web Extension appex may not have access to (even though Safari should via the Content Blocker extension)? Any other ideas of why this may not be working correctly? Has anyone else experienced this? It seems to happen on both iOS and macOS Safari using the same codebase.
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Jun ’25
Safari 18: Storage location for open windows and tabs
I want to write an app, that lets users restore all oben windows and tabs from any given point in a TimeMachine backup. The store location seems to have changed. In earlier versions it was possible to restore the open windows and tabs by retrieving /Users/[UserName]/Library/Containers/com.apple.Safari/Data/Library/Safari/SafariTabs.db …/SafariTabs.db-shm …/SafariTabs.db-wal As of 18.3 this doesn’t work any more, even though these files get updated with the use of Safari What else would I need to retrieve from a back up disk? Thank you very much for any hints!
Topic: Safari & Web SubTopic: General Tags:
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523
Feb ’25
Behavior of Safari in HTTP/2 communication
I want to confirm the specifications and behavior of Safari. We have a system built on Microsoft Azure that uses Azure AD B2C for authentication. When we logging in, there is a phone authentication feature where a call is made to the registered phone number. However, this phone authentication does not work properly only on iPhone's Safari. The specific situation is listed below: When performing phone authentication on iPhone's Safari, a call is made from Azure AD B2C, and pressing the # button on the Safari screen can be done. But then, it transitions to an error screen. We tried multiple iPhone devices and multiple iOS versions, but the result was the same. But when accessing the system on a PC, and performing phone authentication, it works without any errors. Also when we use browsers other than Safari (for example, Google Chrome and Firefox) on the iPhone, the phone authentication works without any errors, too. Even with Safari, if the device displaying the login screen and the device making the call are different, phone authentication works without any errors, too.(it fails if they are the same device). We reached out Microsoft about this issue, and they responded that: The Azure resource called FrontDoor at the front end of Azure AD B2C supports the HTTP/2 protocol, and HTTP/2 protocol is used in communication with Safari. In Safari's HTTP/2 communication, when a call is received while the screen is displayed, a reset packet is sent to the web server (in this case, the web server is FrontDoor). This interrupts the session, causing a session termination error on the Azure AD B2C side, and phone authentication fails. Therefore, we would like to ask you the following two points: In HTTP/2 communication, does the Safari browser send a reset packet to the web server when it receives a phone call? If so, what is the cause of this behavior? And are there any measures to prevent the reset packet from being sent?
Topic: Safari & Web SubTopic: General
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134
May ’25
Priority of Declarative Net Request rules not respected on Safari
A DNR rule with lower priority is being applied before a DNR rule of higher priority on Safari. Specifically, a low-priority DNR block rule that matches a request is being applied before a high-priority DNR redirect rule that matches the same request, preventing the redirect from occurring. The only way to get the high-priority redirect rule to occur is to remove the DNR block rule. This does not occur on other browsers. I have already submitted a Feedback Assistant report about this bug: FB16535579 How to reproduce: Create/install a web extension on Safari with the declarativeNetRequest and declarativeNetRequestWithHostAccess permissions Open the Web Extension Background Content console and add a redirect rule with a high priority number. For example: await chrome.declarativeNetRequest.updateDynamicRules({addRules: [ {id: 5000, condition: {urlFilter: "||www.google-analytics.com*/ga.js", resourceTypes: ["script"], domainType: "thirdParty"}, priority: 80, action: {type: "redirect", redirect: {url: “http://www.apple.com/”}}} ]}) Add a block rule of lower priority for the same urlFilter: await chrome.declarativeNetRequest.updateDynamicRules({addRules: [ {id: 5001, condition: {urlFilter: "||www.google-analytics.com^", domainType: "thirdParty"}, priority: 1, action: {type: "block"}} ]}) Visit https://efforg.github.io/privacybadger-test-fixtures/html/ga_surrogate.html Check the network tab and see that neither a request to Google Analytics nor apple.com appear. This means that the request to Google Analytics was blocked instead of being / before being redirected Remove the block rule: await chrome.declarativeNetRequest.updateDynamicRules({removeRuleIds: [5001]}) Reload https://efforg.github.io/privacybadger-test-fixtures/html/ga_surrogate.html. Check the network tab and confirm that there is a request to apple.com, showing that the redirect rule is only applied if the lower-priority block rule is removed. The priority of the DNR rules should handle this without having to remove a DNR rule. I have confirmed that the incorrect application of DNR rule priority happens on other top level domains, with other urlFilters, and with other redirect URLs. I confirmed that this is happening while I’ve granted my extension permissions on all websites.
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Apr ’25
Angular/Cordova application not responding to touch events
We have a Angular/Cordova application which is internal and is deployed on 10th gen iPad's currently. After updating the iOS version to 18.2 (current patch 18.2.1) the touch events on buttons and other views forms such as div are not firing the desired typescript methods. We are getting the touch events on the screen with relevant script which uses eventListner for debugging the touchevent but it doesn't fire at relevant methods at times. "click" can be replaced with "touchend "and "submit". document.addEventListener('click', (event) => { handleGlobalEvent(event, 'click'); });
Topic: Safari & Web SubTopic: General
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305
Feb ’25
Password input remains visible after dismissing “Use Strong Password?” dialog
When the “Use Strong Password?” dialog appears and I select “Not Now” to manually enter my own password, the password I type is displayed in plain text instead of being masked. Since the input field is of type="password", the entered characters should be hidden as is standard for password inputs. Is there a way to prevent this behavior and ensure that the password is properly hidden even after dismissing the strong password suggestion dialog?
Topic: Safari & Web SubTopic: General
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120
Apr ’25
TLS re-negotiation fails with ios18.4
I'm running apache with following configuration. /cc require TLS client certificate / not require TLS client certificate Starting with ios 18.4, accessing /cc after / fails with following error: AH02261: Re-negotiation handshake failed, referer: https://www.example.com/... SSL Library Error: error:1417C0C7:SSL routines:tls_process_client_certificate:peer did not return a certificate -- No CAs known to server for verification? It seems like ios 18.4 does not support TLS re-negotiation. (It worked with ios 18.3 and before) Is this an expected behavior or a bug?
Topic: Safari & Web SubTopic: General
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135
Apr ’25
Apple Pay Merchant validation Url - ambiguous API documentation
Hello, I was going through the Apple Pay API documentation and noticed ambiguity on the exact process to complete merchant validation. One of the documentation mentions that the validation url will be Your server posts a request using mutual TLS (mTLS) by calling the Apple Pay server’s Payment Session endpoint. Endpoint (Global) POST https://apple-pay-gateway.apple.com/paymentservices/paymentSession Endpoint (China region) POST https://cn-apple-pay-gateway.apple.com/paymentservices/paymentSession Referencing the url: https://developer.apple.com/documentation/apple_pay_on_the_web/apple_pay_js_api/requesting_an_apple_pay_payment_session whereas the other references that the value should be used as provided by the onvalidatemerchant event object with the property validationURL. Refer: https://developer.apple.com/documentation/apple_pay_on_the_web/apple_pay_js_api/providing_merchant_validation Can someone confirm which is the correct approach to follow ?
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416
Feb ’25
Install Safari Extension fails with "Unable to download App" and "Operation not permitted" in log
We have a Safari extension that's been up on the App Store for about 18 months with no apparent issues. This week, however, while working on an update, we uninstalled the production version on our test machines and installed a developer version. When we had some issues, we tried to go back to the production version downloaded from the App Store, but we get an pop saying "Unable to download App." In the log, the most obviously relevant error is 'Operation not permitted'. This occurs on several machines and different logins on those machines in both norma and safe modes. However, on another machine that never had one installed, we could still install the app from the app store, so I suspect there is something left behind that needs to be removed, but I don't know what. FWIW, I see the download directory getting created under /Applications, but it is promptly removed when the failure popup appears. Any suggestions?
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122
May ’25