Hello, I am seeking guidance or an internal escalation regarding our app (App ID: 6480077134), which has been in the "In Review" status for over 30 days. Despite several attempts to resolve this through standard channels, we have not received a status update or a response to our latest correspondence.
We have already:
-
Requested a phone callback (Result: "We'll email the review team," but no follow-up).
-
Submitted a formal Expedited Review request 14 days ago with no response.
-
Attempted to contact the review team via email over a week ago (exceeding the 72hr response window).
Our last correspondence addressed feedback regarding
Guidelines 2.3.2 and 2.1(a) as follows:
Guideline 2.3.2 – Promotional Images & Price References
- Removed all promotional images from IAP products.
- Removed price references from display names (e.g., changed "90 Day Free Trial" to "90 Day Trial").
Guideline 2.1(a) – App Completeness (Conversations)
- Provided clear reproduction steps for the "Conversations" feature, clarifying its contextual design.
This version is an update to an existing app already on the Store, and this delay is now significantly impacting our business. We are concerned the submission may be stuck in a technical queue or an un-notified account hold. Any assistance or visibility from Apple staff or the community would be greatly appreciated.