App Review Issue

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Created 1d

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Hello Apple Developer Community,

I’m experiencing a serious delay with the App Review process for my app and would appreciate any guidance from Apple or other developers who may have experienced something similar.

App: İSGCEP - İş Güvenliği Asistanı Current version: 1.7.0

We have been waiting for the App Review process to be resolved for approximately 25–27 days in total.

During this period, previous submissions remained in “In Review” for an unusually long time without receiving a review decision, a message, or a request for additional information.

We had also previously requested an expedited review for this app, and Apple confirmed:

“We’ll expedite review for İSGCEP - İş Güvenliği Asistanı.

If your submission is rejected during this review, you don’t need to request another expedited review when you resubmit. Your resubmission will be automatically returned to the expedited queue.”

However, the review did not progress as expected.

Because the previous submissions remained stuck for such a long time, I eventually cancelled them and created a new submission for version 1.7.0.

The new submission has now been submitted again. I understand that this new submission itself has not been waiting for 25–27 days; rather, the overall review process for this app has been unresolved for approximately 25–27 days due to the previous submissions becoming stuck in “In Review”.

There are currently no messages in the Resolution Center and no request for additional information from App Review.

Could someone from the App Review team please check whether there is anything unusual with our submission, App Store Connect account, or review queue that could be preventing the app from progressing through review?

I’m not asking for approval or a guaranteed review time. I would simply like to make sure that there is no technical or queue-related issue affecting our submission.

This delay is particularly concerning because we were previously informed that the app would receive expedited review and that a resubmission would automatically return to the expedited queue.

Any guidance from Apple or developers who have experienced a similar situation would be greatly appreciated.

Thank you.

Answer 1

FelixDaemmrich OP

10h

Good Luck! Im still waiting since 12 September…!

App ID: 6747684577

Answer 2

Bilousov OP

7h

When several submissions in a row stall in "In Review" — even after an expedite was granted — the hold is usually on the app or the account, not on a specific build. So resubmitting again is unlikely to help, and each cancellation puts you back at the end of the queue. I'd stop cancelling and check these instead:

App Store Connect → Business: any agreement, tax or banking item waiting for the Account Holder. Also check the Account Holder's email, including spam — account-level questions don't always show up in the Resolution Center.
Regulated-topic check. An occupational safety app can get extra scrutiny if it looks like official or legal guidance. Make sure the name, description and screenshots don't suggest affiliation with a ministry or official body, and that the app says clearly it doesn't replace a certified safety specialist.
If the assistant sends user questions or data to an external AI provider, the app has to say so and get the user's permission before it happens (guideline 5.1.2). Missing that is a common reason for extended review of AI features.
Contact Us → App Review → ask about the status of your review, and mention the earlier expedite confirmation. That goes to App Review directly, not to Developer Support.
Look at Meet with Apple for App Review consultation slots. A 1:1 session is the most direct way to ask whether anything about the app needs attention.