Hi Apple Support, I am encountering an issue while testing in-app purchases in the sandbox environment. I have created a sandbox tester account Logged out of the App Store and System Settings on my Mac. My main developer account is signed in under Sign In & Capabilities in Xcode. The Bundle ID matches the one configured in App Store Connect. The Product ID I am querying also matches the configuration. Deleting the app and reinstalling. Restarting my Mac. When running my code in debug mode, I observe the following: Running debug build App Store environment: Production [1b294b55] Error updating Storefront: Error Domain=StoreKit_Shared.StoreKitInternalError Code=7 "(null)" Valid products: [] Invalid product IDs: ["com.x.x.x.monthly"] No products found The Product ID (com.x.x.x.monthly) matches the one I have configured in App Store Connect. The bundle id matches. When I create a StoreKit Configuration file in Xcode and sync it with my app, I can see the product IDs correctly. Below are the relevant code snippets for fetching and handling products: func fetchProducts() { guard !productIDs.isEmpty else { print("No product IDs configured") return } let request = SKProductsRequest(productIdentifiers: productIDs) request.delegate = self print("Starting product request...") request.start() } func productsRequest(_ request: SKProductsRequest, didReceive response: SKProductsResponse) { DispatchQueue.main.async { print("Valid products: \(response.products)") print("Invalid product IDs: \(response.invalidProductIdentifiers)") self.products = response.products if self.products.isEmpty { print("No products found") } else { print("products not empty") for product in self.products { print("Fetched product: \(product.localizedTitle) - \(product.priceLocale.currencySymbol ?? "")\(product.price)") } } } } func debugStoreSetup() { if let receiptURL = Bundle.main.appStoreReceiptURL { if receiptURL.lastPathComponent == "sandboxReceipt" { print("App Store environment: Sandbox") } else { print("App Store environment: Production") } } else { print("No receipt found") } } Could you help identify why my app is not recognizing the Product ID in the sandbox environment? Thank you for your assistance.

I ran into a problem. When using Storekit1 to purchase an SKU, the user payment was successful, but StoreKit1 did return paymentCancelled to my App. I would like to know under what circumstances this problem may occur? How do I fix it? Thank you

I did an in app purchase in my development app and now I cannot get rid of it. It is a "monthly" subscription that seems to renew every 1 day. I can see the subscription when I go to settings then tap on Subscriptions. Then I tap the item and choose "Cancel Subscription", revealing a new modal sheet saying "Confirm Cancellation". When I "Confirm", I get the popup: "Your request is temporarily unable to be processed, please try again later". However, this is anything BUT temporary, has gone on for a couple weeks now. As such, I am unable to test subscriptions in my development app. I've tried logging out, restarting, different devices, etc. The phone is logged in under my primary user account, and I may not have been logged into sandbox email when I did the purchase. Can someone forcibly remove it for me?

I'm getting really frustrated with emails from my App users who believe they've been charged for a free in-app purchase when they haven't. My App offers many in-app purchases of digital items and I give 4 of these away for free to let users get comfortable with how it works in-app. Over the last couple of years I've had a steady increase in angry emails from users who accuse me of fraud by charging them for a free item. I couldn't figure out for a while what this was as they would leave a 1 star rating, delete the app and ignore my emails for more information. Recently I had someone a bit more patient engage and explain it to me. The purchase for some reason popped up on my notifications right when I bought the [Free Item in my app]. It was from a movie I bought and the bill was delayed. The timing of that notification is what is misleading users about the free in-app purchase. Can someone take note of this please and perhaps delay any payment notifications so they aren't sent when the in-app purchase is for FREE? Thanks!

I have an iOS app with a main target and an app extension. I want the app extension to write data to the SwiftData in App Groups, while the main target reads the data. However, currently, the app extension only has permission to read data, not to write it.Is the issue due to my incorrect configuration or an Apple-imposed restriction?

We were facing the same error yesterday and tried many different solutions, but none of them worked. However, today the issue resolved itself and everything is working properly now. The issue we were facing was: #1. not getting any product in didReceive method of storekit. #2. it was working sometimes (i.e. if we try 3 times then 1 time we were getting the product

Hi, all! I am wondering about something about App Receipts. I'm using App Receipt hash to key some information server-side. I'm curious however, if that doesn't actually have a possible flaw. Is it possible to get a new receipt that would yield a different hash for the same transaction? Reinstalling the app, perhaps? Installing the app on a new phone? Basically, I want to make sure this hash is something I can rely on. If the user can get a new hash for the same purchase, that's obviously problematic. Thanks!

I'm adding my first in-app purchase to an app, and I'm finding the process incredibly frustrating. Aside from the Apple Developer Documentation not being clear enough, and kind of glossing over the technical steps required (and their sample code being woefully inadequate), App Store Connect and the testing sandbox simply don't work as they say they do. For example, in my app I've purchased the IAP and now I want to request a refund. I select the purchase, I choose a refund reason, and this page says, "To set up a test for approved refunds, select any refund reason on the refund request sheet, and submit the sheet. The App Store automatically approves the refund request in the testing environment." Well, when I re-launch the app the purchase is still there. I can't request a refund again because it says this is a duplicate refund request, so it knows that the purchase has had a request, and it's supposed to have automatically refunded it, but it clearly hasn't. So, I try clearing the purchase history via the Settings app > Developer > Sandbox Apple Account. Same thing. Purchase remains. Try clearing purchase history in App Store Connect. Same thing. How on Earth does anyone get an in-app purchase to work when the entire testing environment is so badly executed? How do I get past this? The IAP is the last part of the app that needs to be implemented, and I've lost a week on this already.

Hi, I've been unable to successfully test in the sandbox environment for a StoreKit 2 subscription group and can't seem to find the missing piece. I am calling the following line of code: let products = try await Product.products(for: [subscriptionID]) Expected behavior: The product is returned in the products array. Actual result: The array is empty I have done the following: Successfully tested our logic using a storekit configuration file locally in Xcode. Created the Subscription group in App Store Connect. The subscription product is currently "Waiting for Review", but it is our first so will not be approved without being attached to a distribution build review. Created a Sandbox user account in App Store Connect -> Users -> Sandbox Signed into the sandbox user account in Settings -> Developer -> Sandbox Apple Account Signed the Paid Apps Agreement for our organization A few debugging notes: I deleted all apps before installing from Xcode I've tried both locally and in TestFlight builds Restarted my device Verified productID matches the productID in App Store Connect I'm not sure if I'm missing something, but any help would be appreciated. Thanks

For Apple subscription payments, my server does not receive notifications for production environment payments, but it can receive notifications for sandbox payments at the same notification address.

My server is able to receive notifications for successful purchases. However, we are experiencing an issue where we do not receive any server notifications when a consumable product is refunded. Could you please help us verify if this behavior is expected? Also, is there a way to trigger a test refund notification for consumable products in the sandbox environment, so we can ensure our server is correctly set up to handle it?

Hello Apple Developer Team, We're experiencing consistent IAP approval rejections under Guideline 2.1, despite successful TestFlight verification. Here's our detailed situation: Environment StoreKit 1 implementation Tested on iOS 18.5 or 18.6 devices Sandbox environment works perfectly Verification Steps Taken ✅ Confirmed all Product IDs match App Store Connect exactly ✅ Validated 10+ successful TestFlight transactions (attached screenshot samples) ✅ Verified banking/tax agreements are active Objective-C Code (StoreKit1 Implementation) - (void)buyProductId:(NSString *)pid AndSetGameOrderID:(NSString *)orderID{ if([SKPaymentQueue canMakePayments]){ if (!hasAddObserver) { [[SKPaymentQueue defaultQueue] addTransactionObserver:_neo]; hasAddObserver = YES; } self.neoOrderID = orderID; [[NSUserDefaults standardUserDefaults] setValue:orderID forKey:Pay_OrderId_Key]; self.productID = pid; NSArray * product = [[NSArray alloc]initWithObjects:self.productID, nil]; NSSet * nsset = [NSSet setWithArray:product]; SKProductsRequest * request = [[SKProductsRequest alloc]initWithProductIdentifiers:nsset]; request.delegate = self; [request start]; }else{ NSString * Err = @"Pembelian tidak diizinkan. Silakan aktifkan perizinan di pengaturan"; // UnitySendMessage("GameManager", "IAPPurchaseFailed", [Err UTF8String]); return; } } - (void)productsRequest:(SKProductsRequest *)request didReceiveResponse:(SKProductsResponse *)response { NSArray * product = response.products; if ([product count] == 0) { [[SKPaymentQueue defaultQueue]removeTransactionObserver:_neo]; hasAddObserver = NO; NSString * Err = [NSString stringWithFormat:@"Err = 01, Item tidak ditemukan %@",self.productID]; // UnitySendMessage("GameManager", "IAPPurchaseFailed", [Err UTF8String]); return; } SKProduct * p = nil; for (SKProduct * pro in product) { if ([pro.productIdentifier isEqualToString:self.productID]){ p = pro; }else{ [request cancel]; [[SKPaymentQueue defaultQueue]removeTransactionObserver:_neo]; hasAddObserver = NO; NSString * Err = [NSString stringWithFormat:@"Err = 02, %@",self.productID]; // UnitySendMessage("GameManager", "IAPPurchaseFailed", [Err UTF8String]); return; } } SKMutablePayment * mPayment = [SKMutablePayment paymentWithProduct:p]; mPayment.applicationUsername = [NSString stringWithFormat:@"%@",self.neoOrderID]; if(!hasAddObserver){ [[SKPaymentQueue defaultQueue] addTransactionObserver:_neo]; hasAddObserver = YES; } [[SKPaymentQueue defaultQueue] addPayment:mPayment]; } - (void)request:(SKRequest *)request didFailWithError:(NSError *)error{ [[SKPaymentQueue defaultQueue]removeTransactionObserver:_neo]; hasAddObserver = NO; NSString * Err = [NSString stringWithFormat:@"Err = 0%ld %@", (long)error.code, self.productID]; // UnitySendMessage("GameManager", "IAPPurchaseFailed", [Err UTF8String]); } - (void)requestDidFinish:(SKRequest *)request{ } - (void)paymentQueue:(SKPaymentQueue *)queue updatedTransactions:(NSArray *)transaction{ for(SKPaymentTransaction *tran in transaction){ if (SKPaymentTransactionStatePurchased == tran.transactionState){ [self completeTransaction:tran]; }else if(SKPaymentTransactionStateFailed == tran.transactionState){ [self failedTransaction:tran]; } } } - (void)failedTransaction: (SKPaymentTransaction *)transaction { NSString * detail = [NSString stringWithFormat:@"%ld",(long)transaction.error.code]; // UnitySendMessage("GameManager", "IAPPurchaseFailed", [detail UTF8String]); [[SKPaymentQueue defaultQueue]removeTransactionObserver:_neo]; hasAddObserver = NO; [[SKPaymentQueue defaultQueue] finishTransaction: transaction]; } - (void)completeTransaction:(SKPaymentTransaction *)transaction{ NSMutableDictionary * mdic = [NSMutableDictionary dictionary]; NSString * productIdentifier = transaction.payment.productIdentifier; NSData * _recep = nil; NSString * _receipt = @""; if (floor(NSFoundationVersionNumber) <= NSFoundationVersionNumber_iOS_6_1) { _recep = transaction.transactionReceipt; _receipt = [[NSString alloc]initWithData:_recep encoding:NSUTF8StringEncoding]; } else { _recep = [NSData dataWithContentsOfURL:[[NSBundle mainBundle] appStoreReceiptURL]]; _receipt = [_recep base64EncodedStringWithOptions:NSDataBase64EncodingEndLineWithLineFeed]; } NSString * gameOrderid = [transaction payment].applicationUsername; if (gameOrderid == nil) { gameOrderid = [[NSUserDefaults standardUserDefaults] objectForKey:Pay_OrderId_Key]; } if(_receipt != nil && gameOrderid != nil){ mdic[@"orderid"] = gameOrderid; mdic[@"productid"] = productIdentifier; mdic[@"receipt"] = _receipt; }else{ [[SKPaymentQueue defaultQueue] finishTransaction:transaction]; return; } NSData * data = [NSJSONSerialization dataWithJSONObject:mdic options:kNilOptions error:nil]; NSString * jsonString = [[NSString alloc]initWithData:data encoding:NSUTF8StringEncoding]; if (hasAddObserver) { [[SKPaymentQueue defaultQueue] removeTransactionObserver:_neo]; hasAddObserver = NO; } // UnitySendMessage("GameManager", "IAPPurchaseSuecess", [jsonString UTF8String]); [self verifyReceipt:_recep completion:^(BOOL success, NSDictionary *response) { if (success) { NSLog(@"verify success"); // [[SKPaymentQueue defaultQueue] finishTransaction:transaction]; [self verifySuecessDelTransactions]; } }]; } - (void)paymentQueueRestoreCompletedTransactionsFinished:(SKPaymentQueue *)queue { for(SKPaymentTransaction *tran in queue.transactions){ if (SKPaymentTransactionStatePurchased == tran.transactionState){ [self completeTransaction:tran]; } } } - (void)verifySuecessDelTransactions{ SKPaymentQueue *paymentQueue = [SKPaymentQueue defaultQueue]; NSArray<SKPaymentTransaction *> *transactions = paymentQueue.transactions; if (transactions.count == 0) { return; } for (SKPaymentTransaction *transaction in transactions) { if (transaction.transactionState == SKPaymentTransactionStatePurchased || transaction.transactionState == SKPaymentTransactionStateRestored) { [paymentQueue finishTransaction:transaction]; } } }

We are considering a price change for the auto-renewing subscriptions we currently offer in a Production environment and have made system modifications to our servers. We would like to implement a price change for purchases made through our SANDBOX Apple account in order to test if our system is capable of handling the price change.

Hey guys, I am developing a habit tracker app right now. I know it's basic but it's my first app and I wanted an easy start but this is more of a struggle than I thought. So I am trying to publish my app fully on the App Store however everytime I do there is some kind of bug with it. But when I test it, it works perfect for me. Anyways, in this case the reviewer said when they go to the pro page of my app to purchase a pro subscription and try to press upgrade to pro nothing pops up. It pops up normally for me on my iPhone but not other devices. I wanted to make sure if this was normal or if there is something I am supposed to fix. Any help is appreciated. Thank you.

I set both production and sandbox App Store Notification server. In sandbox, my server can receive all kinds of app store notification, including subscription and non-consumable in-app-purchase. But in production, my server only receive subscription notification. I can see some non-consumable in-app-purchase done in log, but the server didn't receive expected notification. Anyone know why? I really need the notification cause I need to know who made refund.

Hello Developers! I am trying to run a test In-App Purchase (IAP) for a renewable subscription product in the sandbox environment. I have set up everything required for sandbox testing, but it’s unclear whether the subscription product needs to be pre-approved by Apple for testing. If approval is required, I have already added the necessary metadata, but the status still shows "Ready for Submit." Additionally, when I save the page, a "Submit for Review" button briefly appears for a fraction of a second on the subscription page before disappearing. Is this button missing, or is there a known issue with this process? This is my first time running this test, and I would appreciate any pointers or suggestions. Thanks!

I have two sandbox users in App Store Connect, as I'm trying to test in-app purchases and Family Sharing. They're set up fine; I can make purchases in the app. The issue is that the refund request sheet in my app sometimes shows properly and lets me request a refund, but I'd say >80% of the time the sheet just shows "Cannot Connect" with a "Retry" button. Hitting that button doesn't ever result in the sheet showing the refund page. The only fix for this is to delete the app from the device, and restart the device. This has to be a joke, right? I need to be able to test this IAP, and the sandbox environment is useless most of the time. Why? Anyone experiencing this sort of issue?

I had a standalone python application (created with pyinstaller) which was working perfectly alone. This macOS application was created in VS. I later decided to improve the application by implementing some Swift features (Subscription Manager). This required me to write a brief Swift file (Subscription Management) in XCode which the Python file called on. Python Standalone Application Calling Swift : # Function to check if the user has a valid subscription def check_subscription(): subscription_manager_path = "/Users/isseyyohannes/Library/Developer/Xcode/DerivedData/SubscriptionManager2-ezwjnnjruizvamaesqighyoxljmy/Build/Products/Debug/SubscriptionManager2" # Adjust path try: result = subprocess.run([subscription_manager_path], capture_output=True, text=True, check=True) return "VALID_SUBSCRIPTION" in result.stdout # Return True if valid, False otherwise except subprocess.CalledProcessError as e: print(f"Error checking subscription: {e}") return False # Return False if there's an issue However, when I try to run xcrun altool --validate-app ... I get the following error message. The error reads as follows Running altool at path '/Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/Frameworks/AppStoreService.framework/Support/altool'... 2025-02-16 11:02:21.089 *** Error: Validation failed for '/Users/isseyyohannes/Desktop/ALGORA Performance.app'. 2025-02-16 11:02:21.089 *** Error: Could not find the main bundle or the Info.plist is missing a CFBundleIdentifier in ‘/Users/isseyyohannes/Desktop/ALGORA Performance.app’. Unable to validate your application. (-21017) { NSLocalizedDescription = "Could not find the main bundle or the Info.plist is missing a CFBundleIdentifier in \U2018/Users/isseyyohannes/Desktop/ALGORA Performance.app\U2019."; NSLocalizedFailureReason = "Unable to validate your application."; I located the Info.plist file which had everything correct (my Bundle ID, etc.) for the python file. I am successfully able to notarize the application, just having issues submitting it. **It is worth noting I currently have a python executable calling on a file written in swift code and created in xcode. I created the python application with the following command on VS. pyinstaller --onefile --noconsole \ --icon="/Users/isseyyohannes/Downloads/E0BWowfbDkzEiEAckjsHAsYMzpdjjttT.icns" \ --codesign-identity "Developer ID Application: Issey Yohannes (GL5BCCW69X)" \ --add-binary="/Users/isseyyohannes/Library/Developer/Xcode/DerivedData/SubscriptionManager2-ezwjnnjruizvamaesqighyoxljmy/Build/Products/Debug/SubscriptionManager2:." \ --osx-bundle-identifier com.algora1 \ /Users/isseyyohannes/Desktop/ALGORA\ Performance.py Note : All steps on Apple Developer site are done (ex. Creating identifier, secret password etc)

We are currently performing maintenance and operation on our app. I would like to ask a question about Apple's purchase processing. When retrieving purchase information for a user who has multiple original transaction IDs, such as original transaction ID AAA and original transaction ID BBB, if "Get All Subscription Statues" is executed with BBB as an argument, is it possible that purchase information for original transaction ID "AAA" will be retrieved? If this kind of issue does occur, please share the conditions under which it occurs.

We got access into Advanced Commerce API and trying out the server APIs. I was trying out the Migrate a Subscription to Advanced Commerce API but the API was just simply returning not found to me with a generic error code 4040000 (this is undocumented in the API doc). Here is the request body { "descriptors": { "description": "User migrated from old plan to Essential", "displayName": "Essential Plan" }, "items": [ { "sku": "com.company.essential", "description": "A new subscription description after migration", "displayName": "Essential" } ], "requestInfo": { "requestReferenceId": "11aa3174-9aeb-41a6-996d-fc655a793c06" }, "storefront": "HKG", "targetProductId": "com.company.subscription.base", "taxCode": "C003-00-1" } Headers Authorization: Bearer <REQUEST_TOKEN> And the response { "errorCode": 4040000, "errorMessage": "Not found." } Am I doing something wrong or there will be additional configuration needed?