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Web View Not Working in MDM ABM Enrollment for Apple TV
During MDM Automated Device Enrollment of Apple TV, the web view defined by configuration_web_url is not working. We are using the web view to display the usage policy for all devices. While the web view functions correctly for other devices, it is resulting in an error specifically for Apple TV. Could you please clarify whether Apple plans to implement support for this feature on Apple TV in the future or if it will not be supported? Referring to configuration_web_url in: https://developer.apple.com/documentation/devicemanagement/profile
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214
May ’25
Shopify Apple Pay Domain Verification - Need Direct File Access Solution
I need to verify my domain for Apple Pay but I'm on Shopify. Domain: blissta.co File IS accessible: https://blissta.co/.well-known/apple-developer-merchantid-domain-association But verification fails because it's a redirect, not direct hosting. Shopify doesn't allow .well-known folder creation. Has anyone solved this? Need either: Way to make Apple accept redirects Shopify workaround for direct file hosting Manual verification from Apple Using Authorize.net gateway. Case #102711828925
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416
Oct ’25
Problem Agreements
Hi everyone, I’m sharing this because I’ve been stuck with this issue for over two weeks, and I still haven’t found a solution — or received a meaningful response from Apple Support. A yellow banner has appeared on my account saying: “The Apple Developer Program License Agreement has been updated and needs to be reviewed.” But here’s the problem: I’ve already accepted the latest agreement long ago. When I log into both: App Store Connect Developer Portal …there’s no new agreement to accept, no prompt, no button — absolutely nothing new. The yellow banner simply refuses to go away, and it's preventing updates. I’ve already: Cleared cache & cookies Tried Safari, Chrome, Firefox Logged in from different devices/networks Verified that I am the Account Holder Reported the issue via Apple Developer Support (more than a week ago) Despite clearly stating the urgency of the matter, I’ve received no fix and no timeline. This is beginning to feel like developers’ time — especially for those who depend on timely releases — isn’t being taken seriously. So I’m writing here to ask: 🔹 Has anyone else encountered this same issue recently? 🔹 Is there any known workaround or fix? I’d appreciate any help or shared experience. Thank you.
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327
Jul ’25
Strange network information values ​​in response to DeviceInformation command on iPad
I am checking the response of DeviceInformation Command to collect network information from iPad. On iPad(iPad Pro 11, M4) devices that use WiFi without inserting Usim or Esim, network values ​​such as CurrentMCC and ICCID are received in response to the DeviceInformation command. cf.)Even though it may be garbage value, I blurred the unique information just in case. <key>ServiceSubscriptions</key> <array> <dict> <key>CarrierSettingsVersion</key> <string>61.0</string> <key>CurrentCarrierNetwork</key> <string></string> <key>CurrentMCC</key> <string>450</string> <key>CurrentMNC</key> <string>08</string> <key>EID</key> <string>blah blah</string> <key>ICCID</key> <string>blah balh</string> <key>IMEI</key> <string>blah blah</string> <key>IsDataPreferred</key> <true/> <key>IsRoaming</key> <true/> <key>IsVoicePreferred</key> <false/> <key>Label</key> <string>Provisioning</string> <key>LabelID</key> <string>00000000-0000-0000-0000-000000000000</string> <key>PhoneNumber</key> <string></string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> <key>SubscriberCarrierNetwork</key> <string>iPad</string> </dict> </array> This is a bit weird. If I collect the same information from an iPhone(iPhone 15 Pro Max) that only uses wifi and does not use Usim or Esim, it does not respond with values ​​like ICCID, CurrentMCC, etc. <key>ServiceSubscriptions</key> <array> <dict> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> </dict> <dict> <key>EID</key> <string>blah blah</string> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotTwo</string> </dict> </array> I'm confused by the network information collected. Is there a reason why the collected network information of iPad and iPhone are different?
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283
Jun ’25
Keyword not working
The Center for Innovation in Education created a reading program designed to teach every single child to read, regardless of any supposed difficulty in learning. The Center conducted a ten-year study of its Reading Program’s effectiveness. Over those ten years, the Center placed 2,048 Reading Program kits in classrooms across America. More than 300,000 children took part in the Center’s study. Results: The Reading Program taught every single child to read in every single classroom, every single year, regardless of any child’s supposed reading readiness - including dyslexic, autistic, and even Down syndrome children. No failures then or in any of the many years that have followed. Despite the Program’s success, educational publishers refused to publish it. Their refusals will be explained and hopefully counteracted in a book that is scheduled to be published in 2026. In response to publishers’ refusal to make the program available, the Center made it available as a free download from its website. The Center also made its program available as 14 free iPad apps. While the apps can be searched for individually by their unique names, since the apps are interrelated and meant to complement one another, the first keyword assigned to all 14 apps was the same. That same keyword is still in its first position for every app. The first keyword listed for each of the 14 apps is the word “Dekodiphukan”. That meant-to-be hard-to-read search word has worked well every year since the apps were introduced. However, in June of this year, that search term could find only 1 of the 14 apps. We reported this problem to Apple Support on June 26th. It is now November, and the problem remains unresolved. The only response we receive each time we ask for an update on the resolution of this problem the answer every time is: Reported search issues of this type require extensive review by Apple to determine whether it is valid and to confirm the appropriate action. There is no other response. No update has ever been sent to us. There is no phone number I can find to call. It was suggested to me by someone I spoke with in a different department at Apple Developers that I post my problem on the Developer Forum, in hopes that someone here can provide a suggestion for a way around this problem. Parents and teachers wishing to use our Reading Program with their children should not have to enter 14 different names to access our Reading Program.
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695
Nov ’25
Signing Certificates for MDM Configuration Profiles
Subject: Questions Regarding Signing Certificates for MDM Configuration Profiles Dear all, I hope this message finds you well. I have some questions regarding the signing certificates used for MDM configuration profiles. Currently, our company uses an SSL certificate to sign MDM configuration profiles. However, with the announcement that the validity period of SSL certificates will gradually be shortened starting in 2026, we are considering alternative options for signing certificates. Through our internal testing and investigation, we have found examples of the following certificate chains being used: ・Developer ID - G1 (Expiring 02/01/2027 22:12:15 UTC) + Developer ID Application certificate chain ・Apple Root CA + Apple Worldwide Developer Relations Intermediate Certificate + MDM CSR certificate chain We would appreciate any insights or experiences you can share regarding the following points: Apple Support previously advised that "certificates issued by public certificate authorities (CAs) trusted by Apple" are recommended. The certificates listed at https://www.apple.com/certificateauthority/ are typically preinstalled on Apple devices. Are these considered "trusted public CAs" by Apple in this context? Is it acceptable in practice to use a certificate obtained from the “Certificates, Identifiers &amp; Profiles” section on developer.apple.com for signing MDM configuration profiles? We would be grateful to hear about any real-world experiences. If the answer to question 2 is yes, which certificate type within “Certificates, Identifiers &amp; Profiles” would be most appropriate for signing configuration profiles? If using certificates from question 2 is not suitable, are there alternative certificate types (other than SSL) that are valid for longer periods (e.g., more than one year) and appropriate for signing MDM configuration profiles? Apple's official documents do not seem to clearly specify what type of certificate should be used to sign MDM configuration profiles. If you know of any helpful documents or resources related to this topic, we would greatly appreciate it if you could share them. Thank you very much for your time and support. We would truly appreciate any advice or guidance you can provide.
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158
Jul ’25
[MDM]Unable to Install App Store iOS/iPadOS Apps on Apple Silicon Mac - "Failed" State
I tried the new feature of macOS 26.0 com.apple.configuration.app.managed. A configuration and its activation are defined with the data like this. InstallBehavior: Install: Required License: Assignment: Device iOSApp: true AppStoreID: '1113153706' After distributing the configuration with DeclarativeDevicement MDM command, an error is notified via status channel app.managed.list. "managed": { "list": [ { "state": "failed", "declaration-identifier": "1424a813-113f-5de0-9a75-38bf64f22673", "identifier": "com.microsoft.skype.teams", "name": "Microsoft Teams" } ] } What am I missing in the settings? Thank you
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199
Jul ’25
Certificado APN para MDM por primera vez
Nuestra cuenta está aprobada como MDM Vendor y necesitamos emitir por primera vez el certificado APNs para MDM en el portal de Push Certificates. Procedimiento seguido Primero hemos descargado desde nuestra cuenta de Apple Developer el certificado de MDM Vendor y lo hemos instalado en el ordenador. Esto lo hemos hecho para que, al lanzar la instrucción de OpenSSL, se pueda utilizar el UUID gestionado por Apple y así generar el CSR de forma correcta. La instrucción que estamos ejecutando es la siguiente: openssl req -new -newkey rsa:2048 -nodes -keyout mdm_private.key -out mdm.csr -subj "/O=Numbux/OU=MDM/CN=com.apple.mgmt.External." El CSR resultante es puro (no está firmado ni empaquetado) y está generado con RSA 2048 y SHA256. Sin embargo, al subirlo al portal de Push Certificates, seguimos recibiendo el error “invalid signing request”. Solicitud Dado que es nuestra primera emisión, entendemos que necesitamos el External UUID asignado por Apple a nuestra organización, porque veo que el problema se deriva de una incorrecto UUID que se está generando en el comando OpenSSL. ¿Podríais confirmarnos cuál es ese valor para poder completar el CSR y así emitir correctamente el certificado APNs MDM? He llamado a los números 900 812 703 y al 900 812 468 y he escrito al soporte de developer. NADIE ES CAPAZ DE DARMELO. Sin el external UUID no puedo crear el APN para mi MDM. Alguien me puede ayudar? No me mandeis links ni posibles números que llamar porque ya lo he hecho.
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311
Sep ’25
Platform SSO registration fails on Mobile AD accounts
We are facing an issue with Platform SSO registration on macOS devices for AD-bound user accounts with Microsoft EntraID configuration. We are using the Platform SSO payload on macOS devices integrated with Entra ID, and it works as expected — registration completes successfully, and the password syncs with the Entra ID password. However, when we try the same on macOS devices with AD-bound (mobile) user accounts, the registration does not complete. To elaborate, the process successfully completes the initial WebView authentication but fails at the stage where Apple prompts for the password to sync the local macOS user’s password with the Entra ID password. It does not display any error, and even after entering a valid password, the process does not proceed further. However, when we try the same on a non-AD user account, it works fine. We have checked with Microsoft, and they confirmed that there are no restrictions on their side for AD-bound accounts. Since the issue appears to occur at the Apple system level, they advised us to reach Apple teams on this. Could you please check and let us know how we can proceed with this? Payload used: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadContent</key> <array> <dict> <key>AuthenticationMethod</key> <string>Password</string> <key>ExtensionIdentifier</key> <string>com.microsoft.CompanyPortalMac.ssoextension</string> <key>PayloadDisplayName</key> <string>Extensible Single Sign-On Payload</string> <key>PayloadIdentifier</key> <string>com.apple.extensiblesso.B408A658-3DAF-41FF-8A5D-AE77B380CB7B</string> <key>PayloadType</key> <string>com.apple.extensiblesso</string> <key>PayloadUUID</key> <string>D506CAFD-C802-41F2-9C3E-DF5289C315FF</string> <key>PayloadVersion</key> <integer>1</integer> <key>PlatformSSO</key> <dict> <key>AccountDisplayName</key> <string>EntraID</string> <key>AuthenticationMethod</key> <string>Password</string> <key>EnableCreateUserAtLogin</key> <true/> <key>LoginFrequency</key> <integer>3700</integer> <key>LoginPolicy</key> <array> <string>AttemptAuthentication</string> </array> <key>NewUserAuthorizationMode</key> <string>Admin</string> <key>UseSharedDeviceKeys</key> <true/> <key>UserAuthorizationMode</key> <string>Admin</string> </dict> <key>ScreenLockedBehavior</key> <string>DoNotHandle</string> <key>TeamIdentifier</key> <string>UBF8T346G9</string> <key>Type</key> <string>Redirect</string> <key>URLs</key> <array> <string>https://login.microsoftonline.com</string> <string>https://sts.windows.net</string> <string>https://login.partner.microsoftonline.cn</string> <string>https://login.chinacloudapi.cn</string> <string>https://login.microsoftonline.us</string> <string>https://login.microsoft.com</string> <string>https://login-us.microsoftonline.com</string> </array> </dict> </array> <key>PayloadDisplayName</key> <string>Platform SSO</string> <key>PayloadIdentifier</key> <string>42GBHOLAP04621.1BD5B6D9-640B-4DC3-9275-56DDD191A5FB</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>58548FC6-38D9-4B28-9EDF-BEEAB03BAB23</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </plist>
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358
Oct ’25
Enterprise Program Renewal date keeps moving
Hi We've had an Enterprise Developer a/c for years. But last year they asked a bunch a questions to confirm we were a company. I answered them all and then it said it would review the answers. Were a big company and answered these questions before so just expected it to go through. Then our Enterprise Program a/c was up for renewal in April. But the money was never taken from the company cc and every expiry date the renewal date keeps moving forward a month. Its now been moved to Sep 2025. Either were getting April-Sep free or were going to be landed with a CC bill for 12+5 months soon. Anyone else seeing this. Is there an email or webpage for Enterprise a/c support? We have the money :)
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452
Sep ’25
Apple Business Manager API
Hello, I am trying to authenticate to the Apple Business Manager API to retrieve device information and ingest it into ServiceNow. I am following the documentation here. The first step is to create an API account and download the private key used to create a JWT client assertion. The guide linked above gives a python script to create a client assertion. Below the first python script, the following description is given for the "kid" variable: "The value is your keyId that returns when you upload a public key." This is the first time that a public key, rather than a private key, is referenced. Where is the public key supposed to be uploaded? Later in the guide, a public key is referenced again, in the section describing the client_id Request parameter: "(Required) You receive your clientId when you upload a public key." I have tried to create a client assertion using the keyId that is associated with the API account. When I try to request an access token, however, I also get an "invalid_client" error back. I am wondering if I'm using the wrong values for both key_id and client_id due to not creating and uploading a public key. Any help would be appreciated, thanks!
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496
Jan ’26
Device enrollment to ABM failing with timeout during setup
Hello, I’m facing an issue while trying to add iOS devices to Apple Business Manager (ABM) using Apple Configurator during enrollment. When going through the setup process, the device fails to complete enrollment and times out. I’ve tried it multiple times. The device does appear in ABM during the process and I am able to assign it to different MDM servers but since the setup times out and fails, the device is automatically released. I have tried this with multiple iOS devices and it times out on every single one of them. Steps attempted: Factory reset and re-enrollment of the device Ensured network connectivity is stable and tested on multiple Wi-Fi networks Tried the following process using Apple Configurator on Mac (wired): Created a Wi-Fi profile in Configurator Connected the iPhone via cable and used Prepare (manual configuration) Used the “MDM server” placeholder and trusted anchors (as recommended) Linked the device to the ABM organization Skipped Setup Assistant steps Attached the Wi-Fi profile, then prepared and wiped the device Verified that the device should appear in ABM Attempted to assign the device to my MDM in ABM Despite these checks, the enrollment process times out. I’m attaching a screenshot of the error for reference. Could someone advise what might be causing this timeout or how I can further troubleshoot this? Any guidance would be greatly appreciated. Thanks in advance.
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309
Sep ’25
MDM Profile Installation Issue on iPhone 17 - Suspected Parameter Transmission Error
Issue Description: We are experiencing MDM profile installation failures specifically on iPhone 17 devices. After extensive testing and comparison between affected and working devices, we suspect this appears to be a parameter transmission error rather than device settings. Technical Analysis: Device Settings Comparison: No differences found between problematic and working devices in system settings, indicating this is not a configuration issue. Suspected Parameter Transmission Error: • Device model information appears to be restricted or blocked during profile download • User ID and phone number parameters are not being transmitted to the server • Installation logs show missing login ID and phone number entries Symptoms: • During MDM profile installation, the "Apps & Restrictions" section that should appear is missing • Profile download parameters are suspected to not be properly transmitted to the server • Installation process fails at the profile configuration stage Critical Finding: When we cloned a previously working device to create a problematic device configuration, the cloned device also began experiencing the same installation failures. This strongly suggests the issue is related to device-specific parameters or identifiers. Additional Information: We continue to receive reports of this issue from our iPhone 17 users, and these reports are occurring across various iOS versions. Request for Assistance: Has anyone encountered similar MDM profile installation issues on iPhone 17? Are there known limitations or changes in how device parameters are transmitted during MDM enrollment on this model? Any guidance on debugging parameter transmission or known workarounds would be greatly appreciated.
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445
Oct ’25
Duplicated SCEP client certificates on iOS device
I am having an issue with duplicated SCEP client certificates on an iOS device. We deployed an SCEP profile via MDM, then deleted and redeployed it via MDM. In Settings > General > VPN & Device Management, only one SCEP profile is visible. However, Safari shows duplicated certificates when a server requests a client certificate. We have tried removing the cert profile on MDM and unenrolling the device from MDM, but only the latest certificate got removed, leaving previous ones stuck on the device or in the Safari app. We have found no way to remove these duplicated certificates other than factory reset the devices. This appears to be a potential iOS bug affecting certificate cleanup. We need assistance to resolve this issue. Also, the issue is difficult to reproduce but has happened to a number of our managed devices.
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136
May ’25
Enterprise Account: Can we use corporate credit card under different name?
We’re using the Apple Developer Enterprise Program for internal app distribution. The Apple ID is a generic one using our domain email, but the Account Holder is a real person with authority in the organization. For the payment method, we plan to use a corporate credit card — but it is issued under a different staff name (e.g. card under Chief, but Account Holder is IT Head). Just want to check: • Is this setup acceptable? • Will Apple reject the enrollment/renewal if the card name doesn’t match the Account Holder? • What’s the best practice in this case to avoid delays or verification issues? Appreciate any guidance or experience from the community. Thanks!
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917
Jul ’25
How to show screen skipped by ADE SkipKeys
Hi, I might be a bit late to the party, but Apple has added several SkipKeys such as: TapToSetup and SafetyAndHandling. I want to make sure that the keys is working properly, so I want to do the before-after comparison, however I just can't seem to show pages related to those keys. Just for information, I'm based in Japan and I've been using iPhone pro 16 and M2 iPad Pro for the testing. I believe that TapToSetup is apple tv-related, so I've tried various things such as having it in a same network or using the same apple account both in Apple TV and the iPhone/iPad but I can't get it to show. Any ideas?
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1.2k
Jan ’26
Enterprise Device Management
We are trying to develop an app that will be responsible for managing 5000+ managed iPads through Intune MDM. The user flow is to have a device locked to a single app when a user is not logged in, but to make the device available to other apps once a user is authenticated. We already tried UIAccessibility GuidedAccess Mode and autonomous single app mode but those were not sufficient due to our need to be able to toggle this from the background. When the device may be asleep. So another way we could achieve this functionality would be to control all app access under a launching mechanism. That way we could allow one app to be visible in our MDM configuration and try to access our business app through that using deep links. If this were to work, we would have to be able to hide an app and still make it launchable from the manager. Any ideas? Thanks
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127
Apr ’25
Web View Not Working in MDM ABM Enrollment for Apple TV
During MDM Automated Device Enrollment of Apple TV, the web view defined by configuration_web_url is not working. We are using the web view to display the usage policy for all devices. While the web view functions correctly for other devices, it is resulting in an error specifically for Apple TV. Could you please clarify whether Apple plans to implement support for this feature on Apple TV in the future or if it will not be supported? Referring to configuration_web_url in: https://developer.apple.com/documentation/devicemanagement/profile
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214
Activity
May ’25
Shopify Apple Pay Domain Verification - Need Direct File Access Solution
I need to verify my domain for Apple Pay but I'm on Shopify. Domain: blissta.co File IS accessible: https://blissta.co/.well-known/apple-developer-merchantid-domain-association But verification fails because it's a redirect, not direct hosting. Shopify doesn't allow .well-known folder creation. Has anyone solved this? Need either: Way to make Apple accept redirects Shopify workaround for direct file hosting Manual verification from Apple Using Authorize.net gateway. Case #102711828925
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416
Activity
Oct ’25
Problem Agreements
Hi everyone, I’m sharing this because I’ve been stuck with this issue for over two weeks, and I still haven’t found a solution — or received a meaningful response from Apple Support. A yellow banner has appeared on my account saying: “The Apple Developer Program License Agreement has been updated and needs to be reviewed.” But here’s the problem: I’ve already accepted the latest agreement long ago. When I log into both: App Store Connect Developer Portal …there’s no new agreement to accept, no prompt, no button — absolutely nothing new. The yellow banner simply refuses to go away, and it's preventing updates. I’ve already: Cleared cache & cookies Tried Safari, Chrome, Firefox Logged in from different devices/networks Verified that I am the Account Holder Reported the issue via Apple Developer Support (more than a week ago) Despite clearly stating the urgency of the matter, I’ve received no fix and no timeline. This is beginning to feel like developers’ time — especially for those who depend on timely releases — isn’t being taken seriously. So I’m writing here to ask: 🔹 Has anyone else encountered this same issue recently? 🔹 Is there any known workaround or fix? I’d appreciate any help or shared experience. Thank you.
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327
Activity
Jul ’25
Strange network information values ​​in response to DeviceInformation command on iPad
I am checking the response of DeviceInformation Command to collect network information from iPad. On iPad(iPad Pro 11, M4) devices that use WiFi without inserting Usim or Esim, network values ​​such as CurrentMCC and ICCID are received in response to the DeviceInformation command. cf.)Even though it may be garbage value, I blurred the unique information just in case. <key>ServiceSubscriptions</key> <array> <dict> <key>CarrierSettingsVersion</key> <string>61.0</string> <key>CurrentCarrierNetwork</key> <string></string> <key>CurrentMCC</key> <string>450</string> <key>CurrentMNC</key> <string>08</string> <key>EID</key> <string>blah blah</string> <key>ICCID</key> <string>blah balh</string> <key>IMEI</key> <string>blah blah</string> <key>IsDataPreferred</key> <true/> <key>IsRoaming</key> <true/> <key>IsVoicePreferred</key> <false/> <key>Label</key> <string>Provisioning</string> <key>LabelID</key> <string>00000000-0000-0000-0000-000000000000</string> <key>PhoneNumber</key> <string></string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> <key>SubscriberCarrierNetwork</key> <string>iPad</string> </dict> </array> This is a bit weird. If I collect the same information from an iPhone(iPhone 15 Pro Max) that only uses wifi and does not use Usim or Esim, it does not respond with values ​​like ICCID, CurrentMCC, etc. <key>ServiceSubscriptions</key> <array> <dict> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> </dict> <dict> <key>EID</key> <string>blah blah</string> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotTwo</string> </dict> </array> I'm confused by the network information collected. Is there a reason why the collected network information of iPad and iPhone are different?
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283
Activity
Jun ’25
Keyword not working
The Center for Innovation in Education created a reading program designed to teach every single child to read, regardless of any supposed difficulty in learning. The Center conducted a ten-year study of its Reading Program’s effectiveness. Over those ten years, the Center placed 2,048 Reading Program kits in classrooms across America. More than 300,000 children took part in the Center’s study. Results: The Reading Program taught every single child to read in every single classroom, every single year, regardless of any child’s supposed reading readiness - including dyslexic, autistic, and even Down syndrome children. No failures then or in any of the many years that have followed. Despite the Program’s success, educational publishers refused to publish it. Their refusals will be explained and hopefully counteracted in a book that is scheduled to be published in 2026. In response to publishers’ refusal to make the program available, the Center made it available as a free download from its website. The Center also made its program available as 14 free iPad apps. While the apps can be searched for individually by their unique names, since the apps are interrelated and meant to complement one another, the first keyword assigned to all 14 apps was the same. That same keyword is still in its first position for every app. The first keyword listed for each of the 14 apps is the word “Dekodiphukan”. That meant-to-be hard-to-read search word has worked well every year since the apps were introduced. However, in June of this year, that search term could find only 1 of the 14 apps. We reported this problem to Apple Support on June 26th. It is now November, and the problem remains unresolved. The only response we receive each time we ask for an update on the resolution of this problem the answer every time is: Reported search issues of this type require extensive review by Apple to determine whether it is valid and to confirm the appropriate action. There is no other response. No update has ever been sent to us. There is no phone number I can find to call. It was suggested to me by someone I spoke with in a different department at Apple Developers that I post my problem on the Developer Forum, in hopes that someone here can provide a suggestion for a way around this problem. Parents and teachers wishing to use our Reading Program with their children should not have to enter 14 different names to access our Reading Program.
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695
Activity
Nov ’25
Signing Certificates for MDM Configuration Profiles
Subject: Questions Regarding Signing Certificates for MDM Configuration Profiles Dear all, I hope this message finds you well. I have some questions regarding the signing certificates used for MDM configuration profiles. Currently, our company uses an SSL certificate to sign MDM configuration profiles. However, with the announcement that the validity period of SSL certificates will gradually be shortened starting in 2026, we are considering alternative options for signing certificates. Through our internal testing and investigation, we have found examples of the following certificate chains being used: ・Developer ID - G1 (Expiring 02/01/2027 22:12:15 UTC) + Developer ID Application certificate chain ・Apple Root CA + Apple Worldwide Developer Relations Intermediate Certificate + MDM CSR certificate chain We would appreciate any insights or experiences you can share regarding the following points: Apple Support previously advised that "certificates issued by public certificate authorities (CAs) trusted by Apple" are recommended. The certificates listed at https://www.apple.com/certificateauthority/ are typically preinstalled on Apple devices. Are these considered "trusted public CAs" by Apple in this context? Is it acceptable in practice to use a certificate obtained from the “Certificates, Identifiers &amp; Profiles” section on developer.apple.com for signing MDM configuration profiles? We would be grateful to hear about any real-world experiences. If the answer to question 2 is yes, which certificate type within “Certificates, Identifiers &amp; Profiles” would be most appropriate for signing configuration profiles? If using certificates from question 2 is not suitable, are there alternative certificate types (other than SSL) that are valid for longer periods (e.g., more than one year) and appropriate for signing MDM configuration profiles? Apple's official documents do not seem to clearly specify what type of certificate should be used to sign MDM configuration profiles. If you know of any helpful documents or resources related to this topic, we would greatly appreciate it if you could share them. Thank you very much for your time and support. We would truly appreciate any advice or guidance you can provide.
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158
Activity
Jul ’25
[MDM]Unable to Install App Store iOS/iPadOS Apps on Apple Silicon Mac - "Failed" State
I tried the new feature of macOS 26.0 com.apple.configuration.app.managed. A configuration and its activation are defined with the data like this. InstallBehavior: Install: Required License: Assignment: Device iOSApp: true AppStoreID: '1113153706' After distributing the configuration with DeclarativeDevicement MDM command, an error is notified via status channel app.managed.list. "managed": { "list": [ { "state": "failed", "declaration-identifier": "1424a813-113f-5de0-9a75-38bf64f22673", "identifier": "com.microsoft.skype.teams", "name": "Microsoft Teams" } ] } What am I missing in the settings? Thank you
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199
Activity
Jul ’25
Certificado APN para MDM por primera vez
Nuestra cuenta está aprobada como MDM Vendor y necesitamos emitir por primera vez el certificado APNs para MDM en el portal de Push Certificates. Procedimiento seguido Primero hemos descargado desde nuestra cuenta de Apple Developer el certificado de MDM Vendor y lo hemos instalado en el ordenador. Esto lo hemos hecho para que, al lanzar la instrucción de OpenSSL, se pueda utilizar el UUID gestionado por Apple y así generar el CSR de forma correcta. La instrucción que estamos ejecutando es la siguiente: openssl req -new -newkey rsa:2048 -nodes -keyout mdm_private.key -out mdm.csr -subj "/O=Numbux/OU=MDM/CN=com.apple.mgmt.External." El CSR resultante es puro (no está firmado ni empaquetado) y está generado con RSA 2048 y SHA256. Sin embargo, al subirlo al portal de Push Certificates, seguimos recibiendo el error “invalid signing request”. Solicitud Dado que es nuestra primera emisión, entendemos que necesitamos el External UUID asignado por Apple a nuestra organización, porque veo que el problema se deriva de una incorrecto UUID que se está generando en el comando OpenSSL. ¿Podríais confirmarnos cuál es ese valor para poder completar el CSR y así emitir correctamente el certificado APNs MDM? He llamado a los números 900 812 703 y al 900 812 468 y he escrito al soporte de developer. NADIE ES CAPAZ DE DARMELO. Sin el external UUID no puedo crear el APN para mi MDM. Alguien me puede ayudar? No me mandeis links ni posibles números que llamar porque ya lo he hecho.
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311
Activity
Sep ’25
Apple Business Manager
Can I upload custom app onto the ABM? if yes then how can we install it into the user's devices?
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180
Activity
Jun ’25
Platform SSO registration fails on Mobile AD accounts
We are facing an issue with Platform SSO registration on macOS devices for AD-bound user accounts with Microsoft EntraID configuration. We are using the Platform SSO payload on macOS devices integrated with Entra ID, and it works as expected — registration completes successfully, and the password syncs with the Entra ID password. However, when we try the same on macOS devices with AD-bound (mobile) user accounts, the registration does not complete. To elaborate, the process successfully completes the initial WebView authentication but fails at the stage where Apple prompts for the password to sync the local macOS user’s password with the Entra ID password. It does not display any error, and even after entering a valid password, the process does not proceed further. However, when we try the same on a non-AD user account, it works fine. We have checked with Microsoft, and they confirmed that there are no restrictions on their side for AD-bound accounts. Since the issue appears to occur at the Apple system level, they advised us to reach Apple teams on this. Could you please check and let us know how we can proceed with this? Payload used: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadContent</key> <array> <dict> <key>AuthenticationMethod</key> <string>Password</string> <key>ExtensionIdentifier</key> <string>com.microsoft.CompanyPortalMac.ssoextension</string> <key>PayloadDisplayName</key> <string>Extensible Single Sign-On Payload</string> <key>PayloadIdentifier</key> <string>com.apple.extensiblesso.B408A658-3DAF-41FF-8A5D-AE77B380CB7B</string> <key>PayloadType</key> <string>com.apple.extensiblesso</string> <key>PayloadUUID</key> <string>D506CAFD-C802-41F2-9C3E-DF5289C315FF</string> <key>PayloadVersion</key> <integer>1</integer> <key>PlatformSSO</key> <dict> <key>AccountDisplayName</key> <string>EntraID</string> <key>AuthenticationMethod</key> <string>Password</string> <key>EnableCreateUserAtLogin</key> <true/> <key>LoginFrequency</key> <integer>3700</integer> <key>LoginPolicy</key> <array> <string>AttemptAuthentication</string> </array> <key>NewUserAuthorizationMode</key> <string>Admin</string> <key>UseSharedDeviceKeys</key> <true/> <key>UserAuthorizationMode</key> <string>Admin</string> </dict> <key>ScreenLockedBehavior</key> <string>DoNotHandle</string> <key>TeamIdentifier</key> <string>UBF8T346G9</string> <key>Type</key> <string>Redirect</string> <key>URLs</key> <array> <string>https://login.microsoftonline.com</string> <string>https://sts.windows.net</string> <string>https://login.partner.microsoftonline.cn</string> <string>https://login.chinacloudapi.cn</string> <string>https://login.microsoftonline.us</string> <string>https://login.microsoft.com</string> <string>https://login-us.microsoftonline.com</string> </array> </dict> </array> <key>PayloadDisplayName</key> <string>Platform SSO</string> <key>PayloadIdentifier</key> <string>42GBHOLAP04621.1BD5B6D9-640B-4DC3-9275-56DDD191A5FB</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>58548FC6-38D9-4B28-9EDF-BEEAB03BAB23</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </plist>
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358
Activity
Oct ’25
AppStoreConnect Business Bank account validation
Hey all, how long does bank account validation take typically? I have everything else in my paid agreement approved and showing active except the bank account. It says 24 hours but it has been over 3 days and there has been no progress.
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536
Activity
Nov ’25
Enterprise Program Renewal date keeps moving
Hi We've had an Enterprise Developer a/c for years. But last year they asked a bunch a questions to confirm we were a company. I answered them all and then it said it would review the answers. Were a big company and answered these questions before so just expected it to go through. Then our Enterprise Program a/c was up for renewal in April. But the money was never taken from the company cc and every expiry date the renewal date keeps moving forward a month. Its now been moved to Sep 2025. Either were getting April-Sep free or were going to be landed with a CC bill for 12+5 months soon. Anyone else seeing this. Is there an email or webpage for Enterprise a/c support? We have the money :)
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452
Activity
Sep ’25
Apple Business Manager API
Hello, I am trying to authenticate to the Apple Business Manager API to retrieve device information and ingest it into ServiceNow. I am following the documentation here. The first step is to create an API account and download the private key used to create a JWT client assertion. The guide linked above gives a python script to create a client assertion. Below the first python script, the following description is given for the "kid" variable: "The value is your keyId that returns when you upload a public key." This is the first time that a public key, rather than a private key, is referenced. Where is the public key supposed to be uploaded? Later in the guide, a public key is referenced again, in the section describing the client_id Request parameter: "(Required) You receive your clientId when you upload a public key." I have tried to create a client assertion using the keyId that is associated with the API account. When I try to request an access token, however, I also get an "invalid_client" error back. I am wondering if I'm using the wrong values for both key_id and client_id due to not creating and uploading a public key. Any help would be appreciated, thanks!
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496
Activity
Jan ’26
Device enrollment to ABM failing with timeout during setup
Hello, I’m facing an issue while trying to add iOS devices to Apple Business Manager (ABM) using Apple Configurator during enrollment. When going through the setup process, the device fails to complete enrollment and times out. I’ve tried it multiple times. The device does appear in ABM during the process and I am able to assign it to different MDM servers but since the setup times out and fails, the device is automatically released. I have tried this with multiple iOS devices and it times out on every single one of them. Steps attempted: Factory reset and re-enrollment of the device Ensured network connectivity is stable and tested on multiple Wi-Fi networks Tried the following process using Apple Configurator on Mac (wired): Created a Wi-Fi profile in Configurator Connected the iPhone via cable and used Prepare (manual configuration) Used the “MDM server” placeholder and trusted anchors (as recommended) Linked the device to the ABM organization Skipped Setup Assistant steps Attached the Wi-Fi profile, then prepared and wiped the device Verified that the device should appear in ABM Attempted to assign the device to my MDM in ABM Despite these checks, the enrollment process times out. I’m attaching a screenshot of the error for reference. Could someone advise what might be causing this timeout or how I can further troubleshoot this? Any guidance would be greatly appreciated. Thanks in advance.
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309
Activity
Sep ’25
MDM Profile Installation Issue on iPhone 17 - Suspected Parameter Transmission Error
Issue Description: We are experiencing MDM profile installation failures specifically on iPhone 17 devices. After extensive testing and comparison between affected and working devices, we suspect this appears to be a parameter transmission error rather than device settings. Technical Analysis: Device Settings Comparison: No differences found between problematic and working devices in system settings, indicating this is not a configuration issue. Suspected Parameter Transmission Error: • Device model information appears to be restricted or blocked during profile download • User ID and phone number parameters are not being transmitted to the server • Installation logs show missing login ID and phone number entries Symptoms: • During MDM profile installation, the "Apps & Restrictions" section that should appear is missing • Profile download parameters are suspected to not be properly transmitted to the server • Installation process fails at the profile configuration stage Critical Finding: When we cloned a previously working device to create a problematic device configuration, the cloned device also began experiencing the same installation failures. This strongly suggests the issue is related to device-specific parameters or identifiers. Additional Information: We continue to receive reports of this issue from our iPhone 17 users, and these reports are occurring across various iOS versions. Request for Assistance: Has anyone encountered similar MDM profile installation issues on iPhone 17? Are there known limitations or changes in how device parameters are transmitted during MDM enrollment on this model? Any guidance on debugging parameter transmission or known workarounds would be greatly appreciated.
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445
Activity
Oct ’25
Duplicated SCEP client certificates on iOS device
I am having an issue with duplicated SCEP client certificates on an iOS device. We deployed an SCEP profile via MDM, then deleted and redeployed it via MDM. In Settings > General > VPN & Device Management, only one SCEP profile is visible. However, Safari shows duplicated certificates when a server requests a client certificate. We have tried removing the cert profile on MDM and unenrolling the device from MDM, but only the latest certificate got removed, leaving previous ones stuck on the device or in the Safari app. We have found no way to remove these duplicated certificates other than factory reset the devices. This appears to be a potential iOS bug affecting certificate cleanup. We need assistance to resolve this issue. Also, the issue is difficult to reproduce but has happened to a number of our managed devices.
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136
Activity
May ’25
Enterprise Account: Can we use corporate credit card under different name?
We’re using the Apple Developer Enterprise Program for internal app distribution. The Apple ID is a generic one using our domain email, but the Account Holder is a real person with authority in the organization. For the payment method, we plan to use a corporate credit card — but it is issued under a different staff name (e.g. card under Chief, but Account Holder is IT Head). Just want to check: • Is this setup acceptable? • Will Apple reject the enrollment/renewal if the card name doesn’t match the Account Holder? • What’s the best practice in this case to avoid delays or verification issues? Appreciate any guidance or experience from the community. Thanks!
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917
Activity
Jul ’25
SCEP PKIOperation
Im trying to make my own iOS MDM Server with SCEP. I cant send a response to the PKIOperation without the iPad rejecting it. Can someone post the PKIOperation response structure
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1.2k
Activity
Jul ’25
How to show screen skipped by ADE SkipKeys
Hi, I might be a bit late to the party, but Apple has added several SkipKeys such as: TapToSetup and SafetyAndHandling. I want to make sure that the keys is working properly, so I want to do the before-after comparison, however I just can't seem to show pages related to those keys. Just for information, I'm based in Japan and I've been using iPhone pro 16 and M2 iPad Pro for the testing. I believe that TapToSetup is apple tv-related, so I've tried various things such as having it in a same network or using the same apple account both in Apple TV and the iPhone/iPad but I can't get it to show. Any ideas?
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1.2k
Activity
Jan ’26
Enterprise Device Management
We are trying to develop an app that will be responsible for managing 5000+ managed iPads through Intune MDM. The user flow is to have a device locked to a single app when a user is not logged in, but to make the device available to other apps once a user is authenticated. We already tried UIAccessibility GuidedAccess Mode and autonomous single app mode but those were not sufficient due to our need to be able to toggle this from the background. When the device may be asleep. So another way we could achieve this functionality would be to control all app access under a launching mechanism. That way we could allow one app to be visible in our MDM configuration and try to access our business app through that using deep links. If this were to work, we would have to be able to hide an app and still make it launchable from the manager. Any ideas? Thanks
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127
Activity
Apr ’25