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Terrible treatment by Apple Dev support team
I paid for my developer account on the 13th of June 2024 (1 week ago). My ID was approved. However, I still don't have access to the account. When I go to check the status of it, it is asking me to pay again. I then tried to email the team, however only received useless, timewasting responses, such as "Please go to developer.apple.com/enroll to enroll for an apple dev account", which I already told them prompts me to pay again and verify my ID again. I then tried to call them, and they said they had to re-verify my ID and would call me back in 10 mins, but I never received a call back. I also couldn't call them again because it wouldn't let me request another call from them. I then emailed them, but still haven't received a response. The next day I tried to request another call from them, during their opening hours at Thursday 4pm AEST, (they are open Mon-Fri 9am-5pm AEST see https://developer.apple.com/support/worldwide-telephone-hours/) however it still says that "Phone support is currently unavailable". I tried to email them but now I am getting no responses at all. I tried to contact the apple support through the iMessage chat, however I was only put on call with a lady who was helpful, but couldn't even do anything as she was only generic support. She couldn't even schedule me a call or transfer me to the developer team, even though it was within their working and calling/support hours. I have tried to refund my developer account, but apparently that purchase is "illegible for a refund". This is the treatment I get from apple for paying $100 USD. An entire week of being left on blank. I don't know what to do. I paid 100 bucks for an account which I can't even use, and the support hasn't helped me for an entire week. My emails being left on blank, and I can't even call them. If anyone from apple or anyone that could help me sees this, please contact me ASAP at makrypodisc@ hotmail.com or reply to this thread. Thank you.
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967
May ’25
iOS 26: iPhone will not power on stuck on battery screen
I set iOS 26 to install overnight, put my iPhone 16 Pro on the MagSafe charger, watched it charge just fine, and went to sleep. When I woke up the iPhone showed the “plug into power” dead battery screen. I took it off MagSafe and put it back on. A half hour later the phone was warm but still wouldn’t power on, just showed the battery screen with a little red in it. I took it off MagSafe and plugged it into my iPad charging brick with USB cable to give it more power, still it did not turn on. I tried holding all the buttons to try to force a restart but didn’t work. For anyone else encountering this, do this to enter DFU mode and restore it. I had to do it a few times before I got the timing right. Plug into your Mac and open Finder (or apparently a PC with Apple Devices or iTunes) Press and quickly release volume up Press and quickly release volume down Press and hold right side button When the battery disappears and screen goes black, hold volume down and continue holding side button After a couple seconds release the side button and continue holding volume down A prompt to allow connecting to the iPhone should appear after a couple seconds, click Allow, and it’ll say the iPhone entered DFU mode - proceed to restore the firmware
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391
Jun ’25
Xcode-beta project ORSOFINAL: SwiftShims & C99 PCH errors after migration from Xcode stable
Hi all, I’m running into a persistent build issue with my Swift project ORSOFINAL after migrating from Xcode stable to Xcode-beta.app (June 2025 version). ⸻ 💥 Errors displayed: 1. C99 was enabled in PCH file but is currently disabled 2. module file .../ModuleCache.noindex/SwiftShims-AXUM98L131W4...pcm cannot be loaded due to a configuration mismatch with the current compilation 3. missing required module 'SwiftShims' ⸻ 🛠 What I’ve already tried: • xcode-select -s /Applications/Xcode-beta.app/Contents/Developer • Deleted ~/Library/Developer/Xcode/DerivedData, ModuleCache.noindex, Archives, and Products • Ran sudo xcodebuild -runFirstLaunch • Clean Build Folder in Xcode-beta • Verified Command Line Tools setting points to Xcode-beta ⸻ ❓Looking for guidance on: • Whether this is a known bug in Xcode-beta • If SwiftShims/PCM conflicts are expected between versions • Best practices to safely migrate from Xcode stable to beta for Swift-based projects Any advice is much appreciated. Thanks, Mathéo
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150
Jul ’25
Please Help! App won't open for 1 user, Just fades away.
[https://vimeo.com/manage/videos/1051990313) We are experiencing an issue where a user is unable to open our app on their iPhone 16 Pro Max running iOS 18.3. When the user selects the app, it begins to scale to screen size but then fades away without fully opening. It is unclear whether this is a crash or another issue. To troubleshoot, we created a simplified version of the app containing only a single screen displaying "Hello, World." The user experiences the same issue with this version, leading us to believe there may be a device-specific setting or compatibility issue at play. Steps the User Has Tried: Checked device storage – over 200GB available Offloaded and reinstalled the app Deleted and reinstalled the app Updated to iOS 18.3 Forced restart of the device Reset network settings Turned off VPN Despite these steps, the issue persists. We would appreciate any guidance on potential causes or troubleshooting steps to resolve this issue.
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241
Jan ’25
Sandbox apple in app purchases not working - Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase"
<SKPaymentQueue: 0x10629d1b0>: Payment completed with error: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSUnderlyingError=0x108f15c80 {Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase" UserInfo={AMSFailureReason=Server canceled the purchase, AMSURL=https://sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy?guid=00008030-001E19361A12202E, AMSDescription=Purchase Failed, AMSStatusCode=200, AMSServerPayload={ "cancel-purchase-batch" = 1; customerMessage = "Unable to process your request."; dialog = { defaultButton = ok; explanation = "Please try again later.\n\n[Environment: Sandbox]"; initialCheckboxValue = 1; isFree = 1; "m-allowed" = 0; message = "Unable to process your request."; okButtonString = OK; }; failureType = ""; "m-allowed" = 0; metrics = { actionUrl = "sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy"; asnState = 0; dialogId = "MZCommerce.SystemError"; eventType = dialog; message = "Unable to process your re"; mtEventTime = "2025-07-30 07:08:24 Etc/GMT"; mtTopic = "xp_its_main"; options = ( OK ); }; pings = ( ); }, NSDebugDescription=Purchase Failed Server canceled the purchase}}}
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Jul ’25
Guided Capture iOS analysis phase time?
I've just watched "Meet Object Capture for iOS wwdc23" and have installed and run the app. After taking > 120 images of my model I clicked the "Finish" button and the app is now showing a spinning pinwheel. It has been running for about 22 hours. Is it going to finish or should I kill it? TIA!
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270
Feb ’25
Unify Native iOS Utility Apps into a Single Modular AI-Enhanced App (Apple Assist)
Hello Apple Developer Community, I'd like to propose a system-wide enhancement for future versions of iOS: the integration of native utility apps — Calculator, Compass, Voice Memos, Magnifier, Measure, Weather, and Translate — into a single unified app, tentatively called Apple Assist. The vision is to provide: A modular interface where users can enable/disable tools as needed. Smarter workflows with proactive suggestions based on context (time, location, task). AI-powered interaction through voice and Apple Intelligence (Advanced Siri). Benefits: Reduces icon clutter on the Home Screen. Simplifies the user experience with a single access point. Creates opportunities for automation and accessibility. Imagine saying: “Hey Siri, record a quick note and measure the table” — and the app smartly loads those modules on demand. Would love to hear feedback from the community — and whether Apple might consider something in this direction for iOS 19 or beyond. Best regards, Jose Luiz Horta Barbosa Maurity Cruz
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66
Jun ’25
The proximity sensor works abnormal in some devices.
Steps to Reproduce make an outbound call cover the sensor Actual Behavior the screen won't go dark device iOS Result iphone15 17 Pass iphone14p 18.0.1 Pass iphoneXs_pro max 18.1.1 Pass iphone13pro max 18.2.1 Pass iphone16pro 18.2 Fail iphone15pro max 18.3 Fail iphone12 pro max 18.3 Fail ps: Skype has the same probelm Seems like this issue only happens on iOS18.2+ on some devices, so is there a bug for this?
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351
Apr ’25
MetalTools.framework Missing/Corrupted
Like I said in the title, it looks like MetalTools.framework is missing or corrupted. I think I saw that the symbolic link was broken. They look like aliases in the finder, but I can't find the original. This was a problem with Ventura (using the last compatible Xcode version) and Sequoia 15.2 (Xcode 16.2). I didn't use Xcode before that. Note that none of my apps need Metal API (I don't think). I only noticed it when Xcode gave an error regarding Metal. Sorry this is so long; I hope the Terminal info will help. I don't want to reinstall Sequoia and this has been a problem since at least Ventura. Recommendations? ls -l /System/Library/PrivateFrameworks/MetalTools.framework/ total 0 lrwxr-xr-x 1 root wheel 27 Dec 7 01:11 MetalTools -> Versions/Current/MetalTools lrwxr-xr-x 1 root wheel 26 Dec 7 01:11 Resources -> Versions/Current/Resources drwxr-xr-x 4 root wheel 128 Dec 7 01:11 Versions ls -la /System/Library/PrivateFrameworks/MetalTools.framework/ total 0 drwxr-xr-x 5 root wheel 160 Dec 7 01:11 . drwxr-xr-x 1885 root wheel 60320 Dec 7 01:11 .. lrwxr-xr-x 1 root wheel 27 Dec 7 01:11 MetalTools -> Versions/Current/MetalTools lrwxr-xr-x 1 root wheel 26 Dec 7 01:11 Resources -> Versions/Current/Resources drwxr-xr-x 4 root wheel 128 Dec 7 01:11 Versions codesign -v /System/Library/PrivateFrameworks/MetalTools.framework/MetalTools /System/Library/PrivateFrameworks/MetalTools.framework/MetalTools: No such file or directory ls -la /System/Library/PrivateFrameworks/MetalTools.framework/Versions/ total 0 drwxr-xr-x 4 root wheel 128 Dec 7 01:11 . drwxr-xr-x 5 root wheel 160 Dec 7 01:11 .. drwxr-xr-x 4 root wheel 128 Dec 7 01:11 A lrwxr-xr-x 1 root wheel 1 Dec 7 01:11 Current -> A ls -la /System/Library/PrivateFrameworks/MetalTools.framework/Versions/A/ total 0 drwxr-xr-x 4 root wheel 128 Dec 7 01:11 . drwxr-xr-x 4 root wheel 128 Dec 7 01:11 .. drwxr-xr-x 10 root wheel 320 Dec 7 01:11 Resources drwxr-xr-x 3 root wheel 96 Dec 7 01:11 _CodeSignature Note - -rwxr-xr-x 1 root wheel MetalTools should be in the above list (according to ChatGPT) system_profiler SPDisplaysDataType Intel UHD Graphics 630 and AMD Radeon Pro 5500M (includes: Metal Support: Metal 3 Playground code => "Metal is supported." Default device: Apple iOS simulator GPU. Thanks, Ashley
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598
Dec ’24
iOS 26 Developer Beta Issues
Hi, I’ve recently installed the iOS 26 DB, and I’m experiencing heating issues on my iPhone. Is there a fix to this? Also, is it a bug or a feature, that I can’t remove certain sections in the Photos app rather than rearranging them. Pls lemme know. Thanks.
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260
Jun ’25
Problems With Car Connectivity
The latest Beta update 18.5.4 has caused connectivity problems with my car (Skoda Enyaq) whereby there is no connection via Bluetooth or the cars internal WiFi. Also contacts will not download to the care which is very frustrating.
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73
Apr ’25
iOS 18.4 Upgrade Causes Installed Apps to Revert to Older Versions
We have observed an issue where upgrading an iPhone to iOS 18.4 causes installed apps to revert to significantly older versions. For example, if the App Store version is 1.0.284 and the user had 1.0.283 installed before the upgrade, after updating to iOS 18.4, the app version reverts to 1.0.208—which is nearly a year old. We suspect this may be related to iCloud backup restoration. Has Apple encountered similar cases, and is there a known resolution for this issue?
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97
Apr ’25
Mail server connection problem.
Hello, i am currently running iOS 18.4 Public Beta (22E5232a) on an iPhone 16 Pro and i have problems with getting emails in the native mail app. i cannot receive any email from some of my email addresses. there is an “account error“ message that says: “Cannot get mail, The connection to the server failed.” When i enter my password again in settings it works for 1-2 days then stop working. On my iPhone X running iOS 16.7.10 it works perfectly. Only bugs on my iPhone 16 Pro.
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76
Mar ’25
MacPro 2019 Boot Screen Selection?
hi. I have a MacPro 2019, and I'm running Monterey at the moment. I have three screens. Two 4k screens, and a XDR in the center of them. My MacPro 2019 boots with the left screen showing the startup and login screen. I've previously had it boot to my XDR before the others. I'm not entirely sure why it moved to the left, but I need it back on the center screen. We used to just drag a happy mac icon from screens in the displays system preference. I don't see any method to change this startup and login screen. How do I choose the permanent bootup and startup screen (as my XDR!). Thanks. Dave
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556
Jan ’25
My Apple developer account has been locked and cannot be used
Dear Apple Developer Community, I hope this message finds you well. I'm seeking guidance regarding an issue with my Apple Developer account and the future status of my app. Issue Summary: Account Status: My Apple Developer account has been locked (cannot be used) without any clear reason. Despite contacting both Apple Support and Apple Developer Support, I haven't received a workable solution to regain access. App Status: Currently, my mobile app remains visible and downloadable on the Apple App Store. Concerns: Future of the App: I'm concerned about the future availability of my app. I've heard that apps associated with locked or inactive developer accounts might be archived or removed after a certain period. Is this accurate? If so, what is the typical timeframe for such actions? Similar Experiences: Has anyone in the community encountered a similar situation with their developer account being locked and cannot be used? If so, were you able to resolve it, and how? I appreciate any insights or advice from those who have faced similar challenges or have knowledge in this area. Your assistance would be invaluable in helping me navigate this situation.
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Jan ’25