watchOS standalone app shows solid black icon in review

Question

Created 1w

Replies 7

Boosts 0

Participants 3

Hey all,

I am a first time publisher navigating the App Review process. I want to publish a watchOS only app, but keep getting this feedback:

Regarding 4.0, Apple Watch app icon's background color is still black. Based on our investigation, you have included plain black icons. To resolve this issue, it would be appropriate to modify your app's Apple Watch app icon to include a lighter background color to ensure that it is recognizable and appears circular on Apple Watch.

I set the following configs:

Project -> Targets -> Apple Watch App -> App Icons & Launch Screen -> App Icon set to my Icon Composer file. Checked App Icons Source.

I was able to install my build through TestFlight and successfully install on my watch, and the App Icon displays properly there.

I also saw a recent Reddit post from another developer facing the same issue. I can't link that post, but will share this post with the OP.

I attached what the reviewer sent me with the rejection.

Boost

Answer 1

App Review OP

Apple

1w

Thank you for your post. We recommend contacting the Developer Support team. They will be able to assist you with submitting your images in App Store Connect.

You can reach the Developer Support team using the contact us form.

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Answer 2

DTS Engineer OP

Apple

1w

@ohss117: Would you mind to share your App ID and name? With the information, folks may be able to help double check the app icon in the app bundle you submitted for review.

Best,
——
Ziqiao Chen
 Worldwide Developer Relations.

1

Answer 3

ohss117 OP

1w

@DTS Engineer Thank you so much for taking a look.

App name: SpeedyStride
Apple ID: 6747301921

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Answer 4

DTS Engineer OP

Apple

1w

Thanks. It seems to me that the app bundle you submitted for review has only one image, the one that has green background and S, and yet our tool detects two extra images, a black whistle icon and a solid black one. Do you have any idea about where the extra images come from?

As our discussion gets deeper, I'd likely need more information about your project, and hence would suggest that you contact DTS directly by submitting your questions here so we can go further. (Apple developer account log-in is required when opening the page.) If you do so, please share your DTS request ID here for me to pick it up. Thanks.

Best,
——
Ziqiao Chen
 Worldwide Developer Relations.

1

Answer 5

ohss117 OP

1w

@DTS Engineer Tysm!

I included the black whistle as just a test build. I intend to use the green icon with the S. Not sure where the solid black icon is from though. Do I need to delete any of the old builds? Request ID: 102810549329

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Answer 6

DTS Engineer OP

Apple

1w

The request ID you provided isn't tied to a DTS (Developer Technical Support) incident. It's probably that the link I provided was wrong. Would you mind to try again with this new link <https://developer.apple.com/contact/request/code-level-support/>, and let me know the ID? Thanks.

Best,
——
Ziqiao Chen
 Worldwide Developer Relations.

1

Answer 7

ohss117 OP

1w

@DTS Engineer No problem! Really appreciate your help.

Here's the case ID I received in the email.

18153852

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