Hello Apple Developer Community,
I’m currently facing an issue with our Apple Developer Program organization enrollment and would appreciate guidance from Apple staff or anyone who has experienced the same problem.
Apple Developer Support contacted us and requested that we upload verification documents again, including:
A valid government-issued ID Employment/association verification for the enrolling organization
We are ready to provide the requested documents. However, when we open the secure document upload link provided by Apple:
https://developer.apple.com/contact/file-upload/
the page shows that the account is not authorized / does not have permission to upload files.
I have already verified that:
I am signed in with the same Apple Account that was originally used to submit the enrollment. Two-factor authentication is enabled. I am using the official upload link provided by Apple Developer Support. I have tried signing out and signing back in. I have also tried opening the link in a private/incognito browser window. The issue still remains.
The enrollment has already been delayed for some time, and we are unable to continue the verification process because the upload portal does not allow us to submit the documents Apple requested.
We also have an existing Apple Developer Support case regarding this enrollment, but so far the upload-access issue has not been resolved.
For security reasons, I am not posting the complete Enrollment ID or support case number publicly, but I can provide both privately to an Apple representative if required.
Could an Apple Developer Support representative please help check whether the document-upload authorization for our enrollment needs to be enabled or reset, or provide us with another secure method to submit the requested verification documents?
Any guidance from developers who experienced the same issue would also be greatly appreciated.
Thank you.
