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Replying to apple support tickets
I have raised a support ticket regadring a concern I had with apple developer account. I got a respose via email, asking some more details. After that I have replied to the same mail thread with requested details. But I havent got any respose after that. I would like to is that the correct way of responding to support ticket ? Am I suppose to get the response for the same mail thread , after I reply ? or Every time I have open a new support tikcet ?
0
1
47
Apr ’25
Feedback for the submission form
Hello!! I wasn't able to find a feedback form anywhere so I'm hoping this could reach the team that made the submission form for the challenge. I was really hoping the form could save our progress. Working on the longer response questions does take time, and it's incredibly frustrating when the site tends to reload, losing all progress and causing me to copy everything over again.
2
0
130
Feb ’26
Unable to RENEW Developer Account - no "Renew" button
After checking the forum, it's clear that Apple has a MAJOR ONGOING PROBLEM here. We are far from the only company experiencing this, and it has been a problem for years. Apple, please FIX THIS! What's the problem? We receive an email reminding us to renew our developer account. All of Apple's instructions to renew do not work (with no explanation), and yet we are threatened with removal of our apps if we do not renew in time. Firstly, it should be unnecessary for us to manually renew because we registered a valid credit card to auto-renew. It worked last year, and the same credit card continues to be valid. Secondly, when we try to manually renew, there is no "Renew" button appearing anywhere, contrary to Apple's instructions. It's not in the Developer app (Mac or iOS), and it does not appear in the Developer account website. We now have only 16 days left until Apple kicks our app out of the App Store. @APPLE: We are not alone. Lots of your customers have the same problem, as reported on this forum for multiple years. This problem threatens the livelihoods of many people. Please fix this! Thank you.
0
1
151
Aug ’25
SWİFT STUDENT CHALLANGE iOS vers
I am currently developing my submission for the Swift Student Challenge 2026. My project focuses on financial literacy for children ("Canteen Hero"), and I want to ensure it runs flawlessly during the judging process. I have two specific questions regarding the environment: Which iOS/iPadOS version do judges typically use for testing? Should I assume they will be using the latest stable release (e.g., iOS 19/iPadOS 19) or a specific beta version? Device Compatibility: Is it a requirement to design the app for all previous iOS versions (backward compatibility), or is it acceptable to target only the latest APIs (iOS 18/19+) to utilize modern features like SwiftData and the latest SwiftUI animations? Thank you for your guidance!
1
0
330
Feb ’26
Can I submit the app I submitted to the app store to SSC at the same time?
Hi, I recently built an app and I’m planning to publish it on the App Store. Since the Swift Student Challenge (SSC) is coming up, I’m also considering submitting the same project by converting it into a Swift Playground (with some content trimmed to meet the rules). I believe both I and the project are eligible. My question: if I publish the app on the App Store first and then submit it to SSC, could that violate the rules or lead to rejection? I also have a concern: because I’m a minor, Apple requires the App Store developer name to be my mother’s. However, the app was entirely developed by me. my mother and anyone else did not participate(My mother can't even use a computer.). I’m worried this might create confusion and make judges think I copied someone else’s work, which I did not. Would you recommend publishing on the App Store now, waiting until after SSC, or taking a different approach? Thank you.
1
0
541
Feb ’26
Sandbox apple in app purchases not working - Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase"
<SKPaymentQueue: 0x10629d1b0>: Payment completed with error: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSUnderlyingError=0x108f15c80 {Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase" UserInfo={AMSFailureReason=Server canceled the purchase, AMSURL=https://sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy?guid=00008030-001E19361A12202E, AMSDescription=Purchase Failed, AMSStatusCode=200, AMSServerPayload={ "cancel-purchase-batch" = 1; customerMessage = "Unable to process your request."; dialog = { defaultButton = ok; explanation = "Please try again later.\n\n[Environment: Sandbox]"; initialCheckboxValue = 1; isFree = 1; "m-allowed" = 0; message = "Unable to process your request."; okButtonString = OK; }; failureType = ""; "m-allowed" = 0; metrics = { actionUrl = "sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy"; asnState = 0; dialogId = "MZCommerce.SystemError"; eventType = dialog; message = "Unable to process your re"; mtEventTime = "2025-07-30 07:08:24 Etc/GMT"; mtTopic = "xp_its_main"; options = ( OK ); }; pings = ( ); }, NSDebugDescription=Purchase Failed Server canceled the purchase}}}
3
1
244
Jul ’25
Swift Student Challenge
Hey, I am looking to participate in the upcoming SSC 2026. I am confused whether I am allowed to submit an idea which is for watchOS. I know the fact that submission would be xcode project and playground correct me if I am wrong but as far as I know, we can develop prototypes for watch on playground. If anyone of you knows about this, please let me know!
2
0
1.1k
Feb ’26
App Switcher briefly flashes or disappears on iPadOS 26.0.1
I’m experiencing a strange issue with the App Switcher on my iPad. When I swipe up from the bottom to open the App Switcher, the apps that should be running sometimes don’t appear — they briefly flash for a split second and then disappear. The App Switcher itself stays open, but it shows no app cards. Here are some details: Device: iPad Pro (11-inch, 2nd generation) iPadOS version: 26.0.1 Reproducibility: Happens intermittently Steps to reproduce: Open several apps. Swipe up from the bottom and pause to show the App Switcher. Sometimes, the app cards flash for a moment and then disappear, leaving the App Switcher empty. Expected behavior: The App Switcher should display all running apps consistently. Actual behavior: The App Switcher appears, but the app cards briefly flash and disappear, leaving a blank screen. I’ve seen a few similar reports on the Apple Support Community, but I’m not sure if this is a known issue in iPadOS 26.0.1. Has anyone else encountered this problem? Any confirmations or workarounds would be appreciated. Thank you in advance!
1
1
354
Feb ’26
Unable to check for updates
Hey there, I recently updated my iPhone to the iOS 26 developers beta version, and I’m encountering an issue on the Software Update page. It says “Unable to check for updates,” and I’m unable to revert to iOS 18. Is this a temporary problem? Will I be able to update my iPhone in the future without needing to reset it? Thanks
5
1
341
Jun ’25
Apple, please protect developers' legitimate rights.
As developers of an app with a free basic version and a paid premium version, we recently received a malicious review on our premium app. The review falsely accused our app of being a scam and baselessly claimed it was error-ridden. This comment is clearly malicious and designed to dissuade other users from purchasing our app. The most critical point is that we haven’t had any sales records in that region recently. In response to this review, we promptly contacted Apple Support but received only a generic, templated response stating that no action would be taken. We followed up with another complaint about the review, but it was still dismissed. Apple Support provided a link to their guidelines, and within those guidelines, we found specific clauses that Apple should act upon in cases like this. We sent another email pointing this out, but we’ve received no response since. It feels like developers are left defenseless against such malicious reviews. When we face these attacks, there’s no fair judgment, and Apple doesn’t uphold the very policies it has set to protect developers’ rights. If this continues, how can developers trust this platform to safeguard their basic interests?
0
1
181
Aug ’25
IOS 26`
Anyone else's phone die after installed iOS 26 beta? I'm not happy at all. shows that my phone is charging but will not turn on. have tried hard resetting it 50+ times, 5 different chargers.. nothing.
2
1
308
Jun ’25
Universal Links are not working in the Xcode 26 simulators
After updating the Xcode 26, defined universal links are not working in the iOS simulator. In the configuration, we have verified all the things including AASA file hosting and domain configuration. It is working properly in the real devices. Issue occurring only for Simulators. How can I debug it in the simulators to validate this ? Xcode Version: 26.1 Simulator iOS: 26.1
5
0
559
Jan ’26
Apple Developer Program enrollment stuck for 40+ days with no response
Hello everyone, I am looking for advice or help from anyone who has experienced a similar situation. I enrolled in the Apple Developer Program as an organization under the name Mindzone Technologies on Monday, December 15, 2025. Since then, the enrollment status has remained in “processing” with no updates. After waiting several weeks, I contacted Apple Developer Support twice but have not received any response. First email was sent on Monday, January 19, 2026 (GMT+4) Second email was sent on Friday, January 23, 2026 (GMT+4) Category: Membership and Account, Program Enrollment At this point, it has been over 40 days since enrollment and more than 3 business days since the last support contact, despite Apple stating typical response times are much shorter. There has been no request for additional documents, no phone call for identity verification, and no explanation provided. This delay is blocking our ability to publish apps and proceed with business commitments. Has anyone else faced an enrollment delay of this length recently Is there a specific escalation path or action that actually helped resolve this Should I expect a phone verification call or is there something I should proactively request Any guidance from Apple staff or developers who managed to resolve a similar case would be greatly appreciated. Thank you in advance.
1
1
181
Jan ’26
Missing App Crash Data in Analytics Report Downloads via API
I'm encountering an issue with the App Store Connect Analytics API. to download analytics reports, the app crash data is missing for both ONGOING and ONE_TIME_SNAPSHOT reports. The crash data does appear in the Dashboard, with the numbers greater than 5, so this doesn’t seem to be related to privacy restrictions. Has anyone else experienced this issue? Any insights or suggestions on how to resolve this would be greatly appreciated! Thanks in advance!
1
1
93
Apr ’25
Time Machine BackUp Not Completed Error
For the last two weeks Time Machine has been unable to complete back up. It's throwing up the following: The error detail shows : The file does not exist in finder and have tried logging Mac out of iCloud and back in again but error remains. Any thoughts much appreciated.
2
0
38
Jan ’26
tvOS 26 issue: Please bring back passcode-locked apps — disappearing apps and shared restrictions make Apple TV frustrating for families
I recently updated to tvOS 26 on my Apple TV 4K (1st generation) and was disappointed to find that apps I restrict no longer appear at all. In earlier versions, restricted apps would still be visible and simply prompt for a passcode — this was much more convenient for adults in the household. Now, if I restrict apps for my children, they disappear completely. To use them again, I have to go deep into settings, turn restrictions off, and even recreate the passcode each time, which is frustrating and impractical for daily use. I also tried adding a Kids user account, but most restrictions still apply system-wide. Only the Apple TV app behaves differently between users. This makes switching between parent and child accounts nearly pointless for managing access. Please consider one or both of the following: 1. Bring back the passcode-on-launch behavior for restricted apps (instead of hiding them). 2. Give each user their own isolated settings environment, like how profiles work on iOS/iPadOS or even a fresh Apple TV—this way, restrictions, home screen, and app access could be personalized. Families are a huge part of the Apple TV audience, and these recent changes have made it much harder to use the device in a shared household. Thank you!
2
1
280
Jun ’25
Replying to apple support tickets
I have raised a support ticket regadring a concern I had with apple developer account. I got a respose via email, asking some more details. After that I have replied to the same mail thread with requested details. But I havent got any respose after that. I would like to is that the correct way of responding to support ticket ? Am I suppose to get the response for the same mail thread , after I reply ? or Every time I have open a new support tikcet ?
Replies
0
Boosts
1
Views
47
Activity
Apr ’25
Feedback for the submission form
Hello!! I wasn't able to find a feedback form anywhere so I'm hoping this could reach the team that made the submission form for the challenge. I was really hoping the form could save our progress. Working on the longer response questions does take time, and it's incredibly frustrating when the site tends to reload, losing all progress and causing me to copy everything over again.
Replies
2
Boosts
0
Views
130
Activity
Feb ’26
Unable to RENEW Developer Account - no "Renew" button
After checking the forum, it's clear that Apple has a MAJOR ONGOING PROBLEM here. We are far from the only company experiencing this, and it has been a problem for years. Apple, please FIX THIS! What's the problem? We receive an email reminding us to renew our developer account. All of Apple's instructions to renew do not work (with no explanation), and yet we are threatened with removal of our apps if we do not renew in time. Firstly, it should be unnecessary for us to manually renew because we registered a valid credit card to auto-renew. It worked last year, and the same credit card continues to be valid. Secondly, when we try to manually renew, there is no "Renew" button appearing anywhere, contrary to Apple's instructions. It's not in the Developer app (Mac or iOS), and it does not appear in the Developer account website. We now have only 16 days left until Apple kicks our app out of the App Store. @APPLE: We are not alone. Lots of your customers have the same problem, as reported on this forum for multiple years. This problem threatens the livelihoods of many people. Please fix this! Thank you.
Replies
0
Boosts
1
Views
151
Activity
Aug ’25
SWİFT STUDENT CHALLANGE iOS vers
I am currently developing my submission for the Swift Student Challenge 2026. My project focuses on financial literacy for children ("Canteen Hero"), and I want to ensure it runs flawlessly during the judging process. I have two specific questions regarding the environment: Which iOS/iPadOS version do judges typically use for testing? Should I assume they will be using the latest stable release (e.g., iOS 19/iPadOS 19) or a specific beta version? Device Compatibility: Is it a requirement to design the app for all previous iOS versions (backward compatibility), or is it acceptable to target only the latest APIs (iOS 18/19+) to utilize modern features like SwiftData and the latest SwiftUI animations? Thank you for your guidance!
Replies
1
Boosts
0
Views
330
Activity
Feb ’26
Can I submit the app I submitted to the app store to SSC at the same time?
Hi, I recently built an app and I’m planning to publish it on the App Store. Since the Swift Student Challenge (SSC) is coming up, I’m also considering submitting the same project by converting it into a Swift Playground (with some content trimmed to meet the rules). I believe both I and the project are eligible. My question: if I publish the app on the App Store first and then submit it to SSC, could that violate the rules or lead to rejection? I also have a concern: because I’m a minor, Apple requires the App Store developer name to be my mother’s. However, the app was entirely developed by me. my mother and anyone else did not participate(My mother can't even use a computer.). I’m worried this might create confusion and make judges think I copied someone else’s work, which I did not. Would you recommend publishing on the App Store now, waiting until after SSC, or taking a different approach? Thank you.
Replies
1
Boosts
0
Views
541
Activity
Feb ’26
Unable to Check for Update
An error occurred while checking for a software update after the iOS 26 update. Is anyone else facing a similar issue?
Replies
0
Boosts
2
Views
55
Activity
Jun ’25
Sandbox apple in app purchases not working - Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase"
<SKPaymentQueue: 0x10629d1b0>: Payment completed with error: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSUnderlyingError=0x108f15c80 {Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase" UserInfo={AMSFailureReason=Server canceled the purchase, AMSURL=https://sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy?guid=00008030-001E19361A12202E, AMSDescription=Purchase Failed, AMSStatusCode=200, AMSServerPayload={ "cancel-purchase-batch" = 1; customerMessage = "Unable to process your request."; dialog = { defaultButton = ok; explanation = "Please try again later.\n\n[Environment: Sandbox]"; initialCheckboxValue = 1; isFree = 1; "m-allowed" = 0; message = "Unable to process your request."; okButtonString = OK; }; failureType = ""; "m-allowed" = 0; metrics = { actionUrl = "sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy"; asnState = 0; dialogId = "MZCommerce.SystemError"; eventType = dialog; message = "Unable to process your re"; mtEventTime = "2025-07-30 07:08:24 Etc/GMT"; mtTopic = "xp_its_main"; options = ( OK ); }; pings = ( ); }, NSDebugDescription=Purchase Failed Server canceled the purchase}}}
Replies
3
Boosts
1
Views
244
Activity
Jul ’25
Swift Student Challenge
Hey, I am looking to participate in the upcoming SSC 2026. I am confused whether I am allowed to submit an idea which is for watchOS. I know the fact that submission would be xcode project and playground correct me if I am wrong but as far as I know, we can develop prototypes for watch on playground. If anyone of you knows about this, please let me know!
Replies
2
Boosts
0
Views
1.1k
Activity
Feb ’26
App Switcher briefly flashes or disappears on iPadOS 26.0.1
I’m experiencing a strange issue with the App Switcher on my iPad. When I swipe up from the bottom to open the App Switcher, the apps that should be running sometimes don’t appear — they briefly flash for a split second and then disappear. The App Switcher itself stays open, but it shows no app cards. Here are some details: Device: iPad Pro (11-inch, 2nd generation) iPadOS version: 26.0.1 Reproducibility: Happens intermittently Steps to reproduce: Open several apps. Swipe up from the bottom and pause to show the App Switcher. Sometimes, the app cards flash for a moment and then disappear, leaving the App Switcher empty. Expected behavior: The App Switcher should display all running apps consistently. Actual behavior: The App Switcher appears, but the app cards briefly flash and disappear, leaving a blank screen. I’ve seen a few similar reports on the Apple Support Community, but I’m not sure if this is a known issue in iPadOS 26.0.1. Has anyone else encountered this problem? Any confirmations or workarounds would be appreciated. Thank you in advance!
Replies
1
Boosts
1
Views
354
Activity
Feb ’26
Unable to check for updates
Hey there, I recently updated my iPhone to the iOS 26 developers beta version, and I’m encountering an issue on the Software Update page. It says “Unable to check for updates,” and I’m unable to revert to iOS 18. Is this a temporary problem? Will I be able to update my iPhone in the future without needing to reset it? Thanks
Replies
5
Boosts
1
Views
341
Activity
Jun ’25
Enrollment not completed
I tried to enroll some weeks ago, went thru the whole process, it eventually took by IDs, but now I'm stuck on "Enrollement not completed - You enrollment in the Apple Developper pogram could not be completed at this time." So, after 2 weeks, what's next ?
Replies
2
Boosts
0
Views
491
Activity
Feb ’26
Apple, please protect developers' legitimate rights.
As developers of an app with a free basic version and a paid premium version, we recently received a malicious review on our premium app. The review falsely accused our app of being a scam and baselessly claimed it was error-ridden. This comment is clearly malicious and designed to dissuade other users from purchasing our app. The most critical point is that we haven’t had any sales records in that region recently. In response to this review, we promptly contacted Apple Support but received only a generic, templated response stating that no action would be taken. We followed up with another complaint about the review, but it was still dismissed. Apple Support provided a link to their guidelines, and within those guidelines, we found specific clauses that Apple should act upon in cases like this. We sent another email pointing this out, but we’ve received no response since. It feels like developers are left defenseless against such malicious reviews. When we face these attacks, there’s no fair judgment, and Apple doesn’t uphold the very policies it has set to protect developers’ rights. If this continues, how can developers trust this platform to safeguard their basic interests?
Replies
0
Boosts
1
Views
181
Activity
Aug ’25
“Unable to Check for Update” on iOS 26.0 (23A5260n)
That time of year again. I’ve tried multiple restarts, and it still won’t load. I’m not sure if/how to remove the beta profile at this point (that seems to have worked for previous betas), given that the beta settings are hidden.
Replies
6
Boosts
1
Views
256
Activity
Jun ’25
IOS 26`
Anyone else's phone die after installed iOS 26 beta? I'm not happy at all. shows that my phone is charging but will not turn on. have tried hard resetting it 50+ times, 5 different chargers.. nothing.
Replies
2
Boosts
1
Views
308
Activity
Jun ’25
Universal Links are not working in the Xcode 26 simulators
After updating the Xcode 26, defined universal links are not working in the iOS simulator. In the configuration, we have verified all the things including AASA file hosting and domain configuration. It is working properly in the real devices. Issue occurring only for Simulators. How can I debug it in the simulators to validate this ? Xcode Version: 26.1 Simulator iOS: 26.1
Replies
5
Boosts
0
Views
559
Activity
Jan ’26
Apple Developer Program enrollment stuck for 40+ days with no response
Hello everyone, I am looking for advice or help from anyone who has experienced a similar situation. I enrolled in the Apple Developer Program as an organization under the name Mindzone Technologies on Monday, December 15, 2025. Since then, the enrollment status has remained in “processing” with no updates. After waiting several weeks, I contacted Apple Developer Support twice but have not received any response. First email was sent on Monday, January 19, 2026 (GMT+4) Second email was sent on Friday, January 23, 2026 (GMT+4) Category: Membership and Account, Program Enrollment At this point, it has been over 40 days since enrollment and more than 3 business days since the last support contact, despite Apple stating typical response times are much shorter. There has been no request for additional documents, no phone call for identity verification, and no explanation provided. This delay is blocking our ability to publish apps and proceed with business commitments. Has anyone else faced an enrollment delay of this length recently Is there a specific escalation path or action that actually helped resolve this Should I expect a phone verification call or is there something I should proactively request Any guidance from Apple staff or developers who managed to resolve a similar case would be greatly appreciated. Thank you in advance.
Replies
1
Boosts
1
Views
181
Activity
Jan ’26
Question about transparent widget background
Hi, I've seen some apps that can have the widget background truly transparent ( not screenshot, code-level transparent) How did they do that? Is that allowed to publish in App Store?
Replies
1
Boosts
1
Views
108
Activity
Apr ’25
Missing App Crash Data in Analytics Report Downloads via API
I'm encountering an issue with the App Store Connect Analytics API. to download analytics reports, the app crash data is missing for both ONGOING and ONE_TIME_SNAPSHOT reports. The crash data does appear in the Dashboard, with the numbers greater than 5, so this doesn’t seem to be related to privacy restrictions. Has anyone else experienced this issue? Any insights or suggestions on how to resolve this would be greatly appreciated! Thanks in advance!
Replies
1
Boosts
1
Views
93
Activity
Apr ’25
Time Machine BackUp Not Completed Error
For the last two weeks Time Machine has been unable to complete back up. It's throwing up the following: The error detail shows : The file does not exist in finder and have tried logging Mac out of iCloud and back in again but error remains. Any thoughts much appreciated.
Replies
2
Boosts
0
Views
38
Activity
Jan ’26
tvOS 26 issue: Please bring back passcode-locked apps — disappearing apps and shared restrictions make Apple TV frustrating for families
I recently updated to tvOS 26 on my Apple TV 4K (1st generation) and was disappointed to find that apps I restrict no longer appear at all. In earlier versions, restricted apps would still be visible and simply prompt for a passcode — this was much more convenient for adults in the household. Now, if I restrict apps for my children, they disappear completely. To use them again, I have to go deep into settings, turn restrictions off, and even recreate the passcode each time, which is frustrating and impractical for daily use. I also tried adding a Kids user account, but most restrictions still apply system-wide. Only the Apple TV app behaves differently between users. This makes switching between parent and child accounts nearly pointless for managing access. Please consider one or both of the following: 1. Bring back the passcode-on-launch behavior for restricted apps (instead of hiding them). 2. Give each user their own isolated settings environment, like how profiles work on iOS/iPadOS or even a fresh Apple TV—this way, restrictions, home screen, and app access could be personalized. Families are a huge part of the Apple TV audience, and these recent changes have made it much harder to use the device in a shared household. Thank you!
Replies
2
Boosts
1
Views
280
Activity
Jun ’25