Good afternoon! How can I solve the problem with payment? I have placed orders to pay for my developer account, but the payments have not been confirmed.

I have been unable to complete Individual enrollment in the Apple Developer Program for several months. Every attempt ends with "ID verification rejected" and a message telling me to contact Support. Support has reset my enrollment once; the next attempt failed in exactly the same way. A manual review by a specialist team was promised on the phone but, as far as I can tell, never happened. I have narrowed the problem down and would like to share the findings, because I believe they point to something on Apple's side rather than a user error. What I observe: During identity verification, the Apple Developer app offers me the driver's license as the only accepted document. National ID card and passport are not selectable. For Germany, those two are the standard identity documents. The behaviour is identical on iPhone, iPad and Mac – across two platforms and in two different display languages. So it is not device- or language-specific. My Apple Account is set to Germany throughout: country/region, language, shipping and billing address, and the trusted phone number. I have no phone number from another country and no second Apple Account. The German driver's license does not contain a residential address. Any verification step that relies on an address match cannot succeed with this document. Face verification never happens. The rejection occurs immediately after the document is submitted, before that step is reached. One possibly relevant detail: my surname was originally stored in my Apple Account in its transliterated form ("Xxxuexxx") and I later changed it to the spelling that matches my passport and national ID ("Xxxxüxxx"). The enrollment problems began around that time. I have asked Support to check whether a duplicate person record exists, but have not received an answer to that question. Notably, Apple Support initially told me the cause was that my trusted device was already linked to another Apple Account enrolled in a developer program. I could not find any such account, and Support never clarified which account was meant. If a duplicate person record was created by the spelling change, that message would make sense — the "other account" would in fact be my own earlier record. What I have already tried: Verified trusted devices and phone numbers – only my own, currently used devices and my own number are listed. Confirmed that nobody else in my household has a developer account. Tried enrollment from different devices. Removed a secondary display language, reinstalled the app – no change to the document selection. Phone callback and multiple email exchanges with Developer Support. My questions: Which country is stored in my enrollment record? The restricted document selection suggests it differs from the country set on my Apple Account. Why are national ID card and passport not offered, and can the document selection for my record be corrected? Is there a way to get this reviewed by the enrollment or identity verification team? Could a duplicate person record under the transliterated spelling be causing both the "other account" message and the restricted document list? Case number: 20000132833454 Region: Germany I am willing to provide any identity document required – as soon as the system actually offers it. Any pointers from people who have seen the same restricted document list would be very welcome.

Apple Developer Program enrollment could not be completed Hello everyone, I am trying to enroll in the Apple Developer Program, but I keep receiving the following message during the enrollment process: “Our enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time.” There is no specific reason provided on the enrollment page explaining why the enrollment cannot be completed. I have contacted Apple Developer Support multiple times regarding this issue. Each time, I was informed that my enrollment could not be completed “for one or more reasons,” but I was not given a specific reason or any actionable information about what I need to correct. I am currently trying to enroll as an Individual / Sole Proprietor using my existing Apple Account. I would like to understand what is preventing my enrollment. I have already asked Apple Support whether the issue could be related to: My Apple Account Identity verification My personal information Country/region eligibility Required documentation Any other Apple Developer Program requirement I am fully willing to provide any identification or supporting documentation required. My previous Apple Developer Support case number is 102925711413, and I am currently waiting for a response to my latest follow-up. Has anyone experienced the same “Your enrollment in the Apple Developer Program could not be completed at this time” message? If so, were you able to determine the actual reason or resolve the issue? If there is something specific I should check before attempting enrollment again, I would really appreciate any guidance. My goal is simply to complete the enrollment properly and publish my own application on the App Store. I am not trying to bypass any Apple requirements. Thank you for your help.

case 20000135074872. Support asked me to renew the Paid Applications agreement, which I did, and then sent the migration checklist. On August 20 I replied confirming every item was complete and that I was ready to begin. I followed up again on September 9, and opened a second case on September 15 (20000153338342), but I haven't received a response since. I have a finished app ready to launch, and this migration is the only thing holding it up. Could someone from Developer Support confirm whether the migration has started, let me know if anything else is needed from me, and link the two cases? Thank you.

How to get a refund for one of the payments ? Of course the apple invoice from the apple developer program sends me to apple consumer support. They then send me back to the apple developer program.

Hi everyone, I’m posting this to ask for advice and see if anyone has experienced a similar issue with the Apple Developer Program subscription. On July 9th, 2025, I registered for the Apple Developer Program via the Apple Developer app on my iPhone using my main iCloud account (Apple ID). The expected annual fee was 2,299,000 VND (~$99). However, I just checked my billing history and saw that I was charged twice for the same subscription, both under the same Apple ID / iCloud account, on the same day. Key Details: I only enrolled once. Both charges are labeled “Apple Developer Program”, exactly the same amount (2,299,000 ₫). The payments were made through the App Store, not via the website. My account on developer.apple.com/account still shows “Enroll Now” — meaning I haven't been activated yet. I have not received any welcome email either. My questions: Is it possible to request a refund for one of the charges, since both payments came from the same iCloud account and clearly refer to the same subscription? Has anyone else encountered this issue? How long did it take Apple to respond? Was your refund request approved? Should I wait for Apple to activate my account, or should I escalate the issue now? I’ve already submitted a refund request through https://reportaproblem.apple.com, but I’m posting here in case someone has more experience or insights. Thanks in advance!

I have done the payment around 12 hours ago, and i got no mail or anything, it asks to do payment again. The process is done via Apple developer app from Iphone. And when i contacted apple team, they are telling we have no payment from your side, check with your bank. From my Bank and UPI side, the payment was successfully sent to apple. Any Indian dev in this situation who got it sorted out ?

Hello everyone, I am seeking advice, or hopefully the attention of an Apple Community Moderator, regarding a structural loop I am stuck in with my Apple Developer Program enrollment. My independent corporate enrollment is currently being declined due to an automated historical account association, and standard support channels have not been able to resolve it. The Context • Back in 2015: I was added as an Admin or Team Member to a past client’s Apple Developer account to help them set up their environment. That client never ended up publishing any applications, and that account has been completely dormant for years. • In 2024: I officially incorporated my own separate, independent legal entity in the United States. I successfully obtained our IRS EIN, established a clean Dun & Bradstreet (D-U-N-S) profile, and applied for a fresh Apple Developer Organization Account using my company's official credentials. The Issue Our application was completely declined. Through correspondence, it became clear that Apple’s automated enrollment scanners are flagging my personal identity or Apple Account because of that legacy 2015 admin association. The system is treating my new, legitimate corporation as a duplicate or "associated entity" violation. The Roadblock I am the authorized legal signee for my new US company. This is a completely separate legal and financial entity. I have all official corporate documentation ready for verification, including IRS CP-575 EIN assignments, state Articles of Organization, and active D-U-N-S data matching our exact corporate address. Unfortunately, Tier 1 developer support templates are not addressing this backend identity-link issue. I simply need an Account Specialist or Risk Management team member to manually review the file, sever my identity link from that dead 2015 client team ID, and allow our US corporation to proceed with enrollment. Our business operations and product launch timelines are completely stalled. Has anyone successfully broken out of this legacy association loop? If any Apple Dev Forums moderators are reading this, could you please help escalate this ticket internally? Case ID for reference: 102966456983 Thank you for any insight or assistance. Regards Tanveer

I have been trying to enroll in the Apple Developer Program for seven weeks, and this has become an unacceptable support experience. During this period, I have exchanged multiple emails with Apple Developer Support and have been contacted by at least six different support representatives. Most replies have repeated the same generic instructions, particularly telling me to use the same device, without providing any specific diagnosis or meaningful resolution. I have followed the instructions, used the same iPhone, submitted the requested identity documentation, enabled two-factor authentication, and kept my Apple Account information up to date. Apple Support also withdrew my previous enrollment and instructed me to enroll again. Nevertheless, the process still ends with the same message: “Your enrollment could not be completed.” After seven weeks and at least six support representatives, I still have not been told: the actual reason the enrollment is being rejected; whether there is an account, device, identity-verification, or regional restriction; whether the previous enrollment was fully cleared from Apple’s backend; which team is responsible for manually reviewing or resetting the enrollment; or when I can expect a real resolution. Repeated template responses are not a reasonable substitute for investigating the problem. If Apple’s system is blocking the enrollment, Apple should be able to identify the restriction and explain how it can be resolved. Is it normal for an enrollment issue to remain unresolved for seven weeks after repeated contact with so many support representatives? Has anyone experienced the same problem and successfully had it escalated to an Enrollment Specialist or Senior Advisor? I would particularly appreciate a response from Apple explaining the correct escalation path for a manual backend review, rather than another repetition of the standard enrollment instructions.

I'm the Account Holder for a small organization enrolled in the Apple Developer Program with a current paid membership. The organization completed D-U-N-S and Apple's verification, and I need to get back into this account. The Apple Account tied to the membership shows "This account has been locked for security reasons." Every recovery path fails with "This Apple Account is not valid or not supported": Password reset at iforgot.apple.com Unlock and request access at iforgot.apple.com/unlock "Request Access" from the lock alert itself I have also tried to open a case with Apple Support through getsupport.apple.com and the Apple Support app. Both require the affected account's email before continuing, and both reject it with the same error, so I cannot get a case opened. The account owner is ready to verify identity and has the trusted phone number and a signed-in device. I'm asking for one thing: a path to a human at Apple who can look up this account, verify the owner, and restore access. If the Apple Account itself cannot be restored, I need the Account Holder role on our existing organization team reassigned to a different Apple Account so we keep the Team ID, membership, and D-U-N-S verification without re-enrolling. I'm not posting identifiers since this is a public board. I can provide the organization name and the account email through any private channel an Apple staffer can offer. Thanks.

Does anyone know what to do when an enrollment application is stuck? (Enrollment ID 979ZZ5A3BA if anyone from Apple sees this.) We applied back in June, got a quick request for more docs which we gave, and ever since then, we've heard nothing. It's now almost October. I tried filing a support request in August, but they just said it was another dept's responsibility.

My app was built and uploaded on my new organization accoun, apple Start rejection and asking for more detail, gradually misunderstand some of my features suspected its in app purchase and rejected the apps, after Claritying that, rejected for spam, I clarify and resubmi, but no response for morethan a week, I redesigned and rebuil and resubmitted the apps, but still more than 5days no respons, Please any solution?

Apple Developer Program charged me twice, but my membership is still not activated I’m having a serious issue with Apple Developer enrollment and I’m trying to understand whether anyone else has experienced the same thing. First payment — September 24, 2026 I enrolled in the Apple Developer Program and paid 499.99 RON through Apple Pay. from my iphone account id for my new dev account id via develp app so I use my old iphone id to pay for the new one. For this first payment, I received the Apple invoice by email, but I did not receive a separate enrollment/membership confirmation email. The invoice contains: Document: 856194864131 Sequence: 1-14543243672 My first Enrollment ID is: U4A5F84VTL After the payment, my Developer account showed “Pending”. Later, I also saw a message saying that my account was not eligible, even though the payment had already been charged. Second payment — September 25, 2026 Because the first enrollment was still not activated, I tried the enrollment again directly through the Apple Developer website in a web browser. I made a second payment of US$99. For this second payment, I did not receive an invoice. I only received an email from Apple confirming that the order had been placed and would be processed within 2 business days. The second Enrollment ID is: BNF99FS32B However, after making the second payment, when I log into the Developer account I still see: “Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process.” So now I have paid twice for the Apple Developer Program, but I still don't have an active membership. The first payment has an invoice and the second payment has an order confirmation, but neither enrollment is currently active. I don't want to make a third payment. Has anyone experienced something similar? What happened to your previous payment, and how did Apple resolve it? I would especially appreciate an explanation from Apple Developer Support regarding what happens to the first payment when a second enrollment/payment is made. or this can be called a scam?

I'm developing an iOS/iPadOS remote infrastructure management app that includes native WireGuard, OpenVPN, and Tailscale/Headscale client functionality using Apple's Network Extension APIs. The app does not operate a VPN service, provide VPN endpoints, route traffic through developer-controlled infrastructure, or have access to users' VPN traffic or credentials. Users supply their own WireGuard/OpenVPN configurations or connect to their own/existing Tailscale or Headscale networks. Guideline 5.4 states that apps offering VPN services must use the appropriate NEVPNManager APIs and may only be offered by developers enrolled as an organisation. Does the organisation-enrolment requirement also apply to an app such as this, where VPN functionality is a client/tool for connecting to infrastructure selected and controlled entirely by the user, rather than a VPN service provided by the app developer? I'm currently enrolled in the Apple Developer Program as an Individual and would like to determine whether conversion to an Organisation account is required before distribution.

I have tried many times to purchase the apple developer account but it always give me the error that this product is not available in your region country I always tried to make that purchase complete but got disapointed just because of error. first they put me on hold for hours an hours then they don't entertain us although I am a genuine user of apple and we are a registered entity. so please give a look on it .

I have been developing an iOS app I have been wanting to release. In the past, I have been able to use my apple account to put things to various testing builds. I did not realize my account had expired earlier this year and I had a build I wanted to work. When I renewed my account, it said it would take a week to activate. It is now over that week period and I cannot use my developer account properly still. Xcode says I do not have a valid method to upload my new build and all my old builds for some reason cannot be used. My account has a red 'x' next to it when I try to manage it on my macbook. Does anyone have any advice on how to help as I have 2 have emails to apple support over the past week that have just been ignored.

Hello, I am unable to complete my Apple Developer Program enrollment. My identity verification has already been completed, and I was able to submit the membership purchase. I received the Order Acknowledgement from Apple, but the payment is never processed and the membership is not activated. I contacted my bank in Kyrgyzstan. They confirmed that the card is active, there are no restrictions on it, and, most importantly, they have received no authorization attempt from Apple at all. I have already contacted Apple Developer Support: Case ID: 102968515655 Unfortunately, I have not received a resolution or further instructions. My situation: Individual enrollment Identity verified with a Russian passport Payment card issued by a bank in Kyrgyzstan Order Acknowledgement received No charge or authorization attempt reaches the bank Developer Program membership remains inactive Could Apple Developer Support please check whether my enrollment/payment is stuck on Apple's side and advise how I can complete the existing enrollment? If necessary, could the enrollment/payment state be reset so that I can submit the purchase again through the supported method? Thank you.

Hi Kurdish sorani keyboard on IOS 27 it’s ver bad And when writing some Word and doing space between any word keyboard change for number and -/:(()£&@“.,?!’ On IOS 25 and 26 very good and perfect. and we need add Kurdish language Sorani add to translate thank you

I have been trying to complete my enrollment with Apple Developer for 6 weeks now. Review of my business documents was finally completed on Sept 10, but payment hasn't been processed. Does anyone have any feedback on how to complete payment or get in contact with the developer team? I tried calling the call center but they instructed me to create a ticket, which I did, but there's been no response

I am posting here because I have exhausted the normal Apple Developer Support channels and my Developer Program enrollment issue is still unresolved. Case: 20000125784320 I have been trying to enroll in the Apple Developer Program for several weeks. The enrollment/identity verification process has repeatedly failed or shown “Unable to continue. Contact support.” Since opening the case: I have exchanged/sent 30+ emails regarding the issue. I have provided Apple with the requested identity documents, screen recording, Apple Account information, device information and other verification details. I followed the troubleshooting instructions provided by multiple Developer Support advisors. I initially tried enrollment on a Mac mini M2. I subsequently also obtained an iPhone and tried from there, but the enrollment issue remains. I have repeatedly tried Apple's telephone support. On one occasion I waited more than 70 minutes without an advisor answering, and other calls have had similar results. Despite providing the requested information, I continue to receive similar troubleshooting responses rather than a resolution of the underlying enrollment/account issue. Please do not simply direct me to developer.apple.com/contact/. I have already been using that support channel extensively, and the lack of a resolution there is precisely why I am posting here. This is no longer a minor inconvenience. Our application is already available on Android, while our iOS launch remains blocked before we can even begin the App Store publishing process. We had planned a broader international marketing campaign around the launch, and the continued delay is causing significant business and revenue impact. We are now considering what formal remedies may be available to us, including seeking legal advice regarding the losses resulting from the prolonged unresolved situation. I would much rather have Apple resolve the enrollment issue so that we can move forward. I am not asking Apple to bypass identity verification or any Developer Program requirement. I am ready to provide whatever legitimate verification Apple requires. I simply need someone capable of reviewing the actual account/enrollment status and explaining what is blocking it. If an Apple representative or another developer who has experienced this exact “Unable to continue” enrollment issue can provide a path to the appropriate enrollment/identity verification team, I would appreciate the help. Case: 20000125784320