I have been trying to complete my enrollment with Apple Developer for 6 weeks now. Review of my business documents was finally completed on Sept 10, but payment hasn't been processed. Does anyone have any feedback on how to complete payment or get in contact with the developer team? I tried calling the call center but they instructed me to create a ticket, which I did, but there's been no response

I am posting here because I have exhausted the normal Apple Developer Support channels and my Developer Program enrollment issue is still unresolved. Case: 20000125784320 I have been trying to enroll in the Apple Developer Program for several weeks. The enrollment/identity verification process has repeatedly failed or shown “Unable to continue. Contact support.” Since opening the case: I have exchanged/sent 30+ emails regarding the issue. I have provided Apple with the requested identity documents, screen recording, Apple Account information, device information and other verification details. I followed the troubleshooting instructions provided by multiple Developer Support advisors. I initially tried enrollment on a Mac mini M2. I subsequently also obtained an iPhone and tried from there, but the enrollment issue remains. I have repeatedly tried Apple's telephone support. On one occasion I waited more than 70 minutes without an advisor answering, and other calls have had similar results. Despite providing the requested information, I continue to receive similar troubleshooting responses rather than a resolution of the underlying enrollment/account issue. Please do not simply direct me to developer.apple.com/contact/. I have already been using that support channel extensively, and the lack of a resolution there is precisely why I am posting here. This is no longer a minor inconvenience. Our application is already available on Android, while our iOS launch remains blocked before we can even begin the App Store publishing process. We had planned a broader international marketing campaign around the launch, and the continued delay is causing significant business and revenue impact. We are now considering what formal remedies may be available to us, including seeking legal advice regarding the losses resulting from the prolonged unresolved situation. I would much rather have Apple resolve the enrollment issue so that we can move forward. I am not asking Apple to bypass identity verification or any Developer Program requirement. I am ready to provide whatever legitimate verification Apple requires. I simply need someone capable of reviewing the actual account/enrollment status and explaining what is blocking it. If an Apple representative or another developer who has experienced this exact “Unable to continue” enrollment issue can provide a path to the appropriate enrollment/identity verification team, I would appreciate the help. Case: 20000125784320

I am a developer from China, and I was registering for an Apple Developer account. The first time, I did it on my MacBook Pro 2018 and submitted the registration application. At the same time, I did not notice the email Apple sent requesting a supplementary photo of my ID card. During this period, in order to package my app for release, I bought a new MacBook. When I logged into the Apple Developer app on the new MacBook, the Apple Developer Program was still in a state where I could submit a registration application. I was not sure what had happened (at this point I had already paid the first year's $99), so I submitted the registration application again, and then I was prompted that my ID card could not be verified. I sought help from customer service, and they told me that because I changed devices during the registration process, my ID card had been banned by the backend and I could never register again. I feel desperate about this result. During the registration process, I was not told that I could not change devices. Also, when I accessed the Apple Developer app on the new device, it did not show the progress of my previous registration submission, which made me think I needed to submit the registration again. My app has already been developed and is waiting to be released, and now this outcome is unacceptable to me. Please help me.

I’m designing a voluntary self-control/safety app for adults using FamilyControls/ManagedSettings with individual authorization. When a user voluntarily starts a timed protection session, can the app hide or block itself for the duration of that session so the user cannot easily locate the app and uninstall it? When the DeviceActivity schedule ends, could an extension remove that restriction so the app becomes available again automatically? I understand that an adult may ultimately be able to revoke Family Controls authorization through Settings. I’m specifically asking whether the app itself can be hidden/blocked during the active session.

Hi everyone, I'm reaching out because I'm stuck and hoping someone from the community — or Apple — can help. On July 28, 2026, I received a termination letter for my Apple Developer Program membership. The letter cites Section 3.2(f) of the ADP Agreement and states that Apple has "good reason to believe" I violated it due to "documented indications of fraudulent conduct." However, the letter provides no specific details, no examples, and no explanation of what conduct triggered this decision. It explicitly states it's "not intended to be a complete statement of the facts." I immediately opened a support ticket (Case ID: 20000122541025) asking for clarification and to appeal the decision. It has now been 1.5 weeks with zero response beyond the automated acknowledgment email. To make things more concerning: I noticed that my role on the team is now showing as "Finance", even though I am the Account Holder. I did not make this change myself, and I have no explanation for how or when it happened. This makes me wonder if there was unauthorized access to my account, and whether that could be connected to whatever triggered the "fraud" determination. I've since: Submitted a follow-up through the "Need assistance with accessing your developer account" contact form Checked my Apple ID security settings for signs of unauthorized access Been waiting for any kind of substantive response Has anyone else experienced: A termination for "fraudulent conduct" with zero specifics provided? Their account role being changed without their knowledge? Long response delays (1.5+ weeks) on Developer Program Support tickets for termination appeals? Any advice on how to escalate this, or realistic expectations on response time, would be greatly appreciated. This has real business impact and I'd like to understand what actually happened before accepting a decision I don't have visibility into. Thanks in advance.

I am posting this because the normal support channel has stopped responding, and I would like to know whether anyone from Apple can look at the case, or whether other developers have found a way out of the same situation. Case number: 102948857237 Summary I am trying to enroll in the Apple Developer Program as an individual. My app is finished and tested on device. The enrollment has been blocked for more than two months. After a formal escalation, support confirmed on 2 September that the case had been re-escalated to an internal team. There has been no update since. Timeline Individual enrollment failed repeatedly with a generic error. The case was referred to an internal team. Support asked whether I was associated with another developer account. I asked that any legacy associations be removed. I found and reported, on my own initiative, an older secondary Apple Account in my name. It has no developer program history. I removed all device associations from it. Support told me my device is registered as a trusted device on other Apple accounts, and that I must contact those account holders to have it removed. Support could not tell me who they are. When I asked which of my own devices was involved, support replied that Apple has no access to device information. The Enroll option in the Apple Developer app disappeared at the time of my first phone support contact and has not come back. I sent a formal escalation asking for a clear answer and a senior advisor. On 2 September support replied that the case had been re-escalated to the internal team. No update since, despite a follow-up. What I have ruled out None of my devices have been used with any Apple Account other than my own. The Mac used for enrollment has no MDM profile and is not device-enrolled (profiles show -type enrollment returns "Client is not DEP enabled"). Two-factor authentication, legal name, address and payment details are valid and current. The problem Points 4 and 5 cannot both be true. Either a specific device association has been found, in which case Apple can identify or remove it, or none has been found, in which case the instruction was generic and the block is a manual hold on the account. In both cases the resolution sits on Apple's side. There is nothing more I can do from mine. My questions Could someone at Apple look at case 102948857237 and confirm whether a device association actually exists? Has anyone else been told to remove trusted device associations from unidentified accounts, and how was it resolved? Is there any channel beyond the contact form for enrollment cases that have stalled after escalation? I will update this thread with the outcome so others in the same loop can use it.

Our Apple Developer Program membership for Avorp LLC was recently terminated under Section 3.2(f), citing “documented indications of fraudulent conduct associated with” my account. I am trying to understand the basis for this decision. Avorp LLC is a legitimate and independently operated U.S. software company. Its enrollment information was verified by Apple, and the account currently has no published apps on the App Store. I have not engaged in fraudulent reviews, payment fraud, account circumvention, or any other dishonest activity through this developer account. Like I said we don't even have a published application yet. I also work professionally as a freelance software developer and have previously worked on unrelated client projects involving Apple development resources. If an association with a former client account, project, device, or development environment contributed to this termination, I would like to clarify that such client work is entirely separate from Avorp LLC and does not imply ownership of or responsibility for the client's account or activities. The termination notice does not identify the specific activity, account, transaction, application, or association that Apple considers fraudulent. I have already submitted a reinstatement request. I am posting here to ask whether an Apple representative can clarify the appropriate escalation path for a manual review of the account associations involved in a Section 3.2(f) termination. I am fully prepared to provide company records, contracts, client-work documentation, or development records if needed to verify that Avorp LLC is independent and legitimate.

Hi everyone, My Apple Developer Program membership was previously converted from an Individual membership to an Organization membership. I have not changed my Apple Account country or region. My membership has now expired, and my apps are no longer available on the App Store. I am ready to pay the renewal fee immediately, but I cannot find a working renewal method: There is no “Renew Membership” button on the Apple Developer website. There is no renewal option in the Apple Developer app. I cannot find an Apple Developer subscription to renew in my Apple Account subscriptions. I am signed in as the Account Holder for the organization. I have already contacted Apple Developer Support, but so far I have only received an automated acknowledgment. Has anyone experienced this after converting an Individual membership to an Organization membership? Could the conversion have affected the subscription or renewal configuration, requiring Developer Support to correct it? I would appreciate any guidance on restoring the renewal option and getting my apps back on the App Store. Thank you.

Hello, I submitted an Apple Developer Program enrollment as an organization on July 24, 2026. 39 days later, my account still shows "Your enrollment is being processed. Your enrollment ID is M4FJHZY948." Since submitting, I have received no document requests, no verification call, and no emails from Apple beyond the initial confirmation. I have checked spam and junk folders throughout. This is blocking App Store Connect setup for a release we have ready to submit. Could an Apple team member please review this enrollment and let me know whether anything is needed from my side? I can provide documentation or take a verification call at any time. Thank you.

Hello, I am reaching out here because I am experiencing a critical issue with unpaid earnings and cannot get a response through the standard App Store Connect support channels. I recently realized that my account currency was set incorrectly. Because of this issue, several payments were never delivered to my bank: A few hundred dollars from 2024. Over $1,000 from about two months ago. I have repeatedly tried to contact support to get this resolved, even reaching out to other departments out of desperation, but no one has answered me through any medium. To make matters worse, whenever I submit a case to the Finance department, it completely disappears from my "Recent Issues" dashboard. The only cases that remain visible are my App Review threads all of my financial disputes simply vanish after I submit them. Fortunately, I have kept a manual record of the case numbers for every ticket I have opened. Having these funds in limbo with absolutely no communication is incredibly frustrating and unprofessional. Has anyone else experienced finance tickets disappearing from their dashboard? How can I escalate this so an actual representative can look up my case numbers and help release my missing funds? Any guidance would be greatly appreciated.

I enrolled in the Apple Developer Program on September 17, 2026 and received the Order Acknowledgement for the US$99 payment. Apple’s email said the order would be processed within 2 business days, but my enrollment is still showing as pending. I’ve already contacted Apple Developer Support, but I’m curious if anyone else has experienced this recently. How long did your enrollment take to activate? Did it activate automatically, or did Apple Support need to manually review it? Was there any issue with payment, billing information, or identity verification? I’m enrolling as an individual developer from Saudi Arabia. Would appreciate hearing from anyone who has gone through the same situation recently.

Hi, I am trying to sign up for an individual account. As soon as I click enroll now i get error saying contact us. I cannot get in touch with them and when i do get response states 2FA and number should match region. I have completed all of those but still nothing and I have tried with multiple accounts. Please if anyone knows how to help I would really appreciate it.

Dear Apple Developer Support Team, I am writing to urgently escalate my Apple Developer Program enrollment issue regarding Case Number 20000132030420. I have been trying to enroll in the Apple Developer Program for almost two months, but my enrollment is still pending. I have contacted Apple Support multiple times and followed the instructions provided, but unfortunately, I have not received any meaningful update or resolution. More than a month ago, I was asked to submit my government-issued ID for verification, which I submitted as requested. Since then, I have received no update regarding the status of my enrollment. I have also attempted to contact support regarding this case, but my messages have not received a response. This prolonged delay is extremely frustrating and is preventing me from moving forward with my development work and publishing plans. I have been patient and have followed every step requested by Apple, but after nearly two months without a resolution, I am requesting that this case be urgently escalated to the appropriate team and that my enrollment status be reviewed. Please provide me with: An update on the current status of my enrollment. Confirmation that my submitted government ID has been received and reviewed. The reason for the continued delay, if applicable. A clear timeline for when my Apple Developer Program enrollment will be completed. I sincerely hope @Apple @Support can look into this matter and resolve it as soon as possible. This is now my last option to reach out again for support, as I have already spent considerable time trying to resolve this through the existing support channels. I would greatly appreciate a prompt response and resolution to Case #20000132030420. Kind regards,

Enrollment ID: 68PU8B9629 My organization enrollment has been stuck on "Your enrollment is being processed" since 11 August 2026. Apple requested verification documents on the day I submitted; I uploaded them on 13 August and received confirmation of receipt the same day. There has been no decision since - 39 days. I opened support case 102952910936 on 3 September. On 11 September an advisor called me and committed to a reply within 2-3 business days. Nothing arrived. I followed up in writing on 18 September asking for escalation, and there has still been no reply. One detail that may matter: an email dated 10 September appears in my case history that never arrived at either of my registered addresses. I only learned of it from the case log. If the enrollment team's replies are not being delivered to me, that would explain the silence on both sides. Two questions: Is there a way to confirm which address the enrollment team is replying to? Is there an escalation path beyond the callback on the case? Each callback restarts from zero and no advisor has been able to tell me what, if anything, is still missing. I have not re-submitted the enrollment and have not been charged, so there is no duplicate order. I can re-send any document immediately.

I created my account and made the payment on September 11th, and it's still pending. The estimated timeframe is 48 hours, and so far nothing. I've already sent two emails to support and haven't received any response either.

My Apple Developer Program membership has expired and my app has been removed. I am unable to find any renewal option or button on both the website and the app. Kindly assist me in renewing my account and reinstating my product at the earliest.

Hello, I am looking for assistance from Apple Developer Support regarding my Individual Apple Developer Program enrollment. Case: 102954985235 My enrollment was prevented before I was given an opportunity to complete any additional identity verification or submit government-issued identification. I opened a Developer Support case and requested a manual review. Today I also spoke with Apple Developer Support by phone. During the call I was told that Apple Developer Program membership is not available to everyone and that I am not eligible for membership. However, I was not told why I am considered ineligible, which enrollment requirement I failed to meet, whether there is an issue with my Apple Account, or whether additional verification could resolve the issue. I am an individual developer and I am fully prepared to complete any legitimate identity, address, payment, or account verification Apple requires. Could Apple Developer Support please escalate case 102954985235 to the appropriate Enrollment / Membership team or Senior Advisor for reconsideration and advise what verification or corrective action is available? I am specifically trying to determine whether this is: – an identity verification issue; – an Apple Account eligibility issue; – a regional restriction; – a compliance/security review; – or another enrollment requirement. I am not asking for confidential internal security information. I am asking for an opportunity to resolve any legitimate verification issue affecting my enrollment. Thank you.

I am the Account Holder of my Apple Developer account. When I click the account link from App Store Connect, I am redirected to my Apple Developer account. However, I do not see any License Agreement available to review or accept there. My account also appears as if there is no active membership. When I return to App Store Connect, the agreement notification is still displayed, but there is no “Accept” button available for me in the Action column. This issue is also affecting my access to Certificates, Identifiers & Profiles. When I try to open that section, I receive an “Access Unavailable” message. I have already tried contacting Apple by email, but I have not received a response yet. Is there anyone from Apple Developer Support who can help me resolve this issue? If possible, could you also provide a phone number or another direct way to contact Developer Support?

Hello, I am contacting you regarding an invoice for my annual Apple Developer Program membership payment of $99. This is the third consecutive year that I have paid for my Apple Developer Program membership. In the first year, I received the invoice immediately after the payment, on September 3, by email with the subject “Your Apple invoice #…”. In the second year, I also received the invoice immediately after the payment, on September 9, at the contact email address associated with my account. This year, I renewed and paid for the membership in the same way as in previous years, but I have not received an invoice. I tried to contact Apple Developer Support through the following path: Contact Apple Developer Support → Get help with a new issue → Membership and Account → Program Purchase and Renewal → Email Email is the only contact option available to me. The contact form automatically displays my name and Apple Account email address, and these fields cannot be changed. However, after entering my message and trying to submit the form, I receive the following error: “This email address isn’t valid. To update your email address, visit account.apple.com.” When I visit account.apple.com and sign in, the email address associated with my Apple Account is exactly the same as the email address automatically displayed in the Apple Developer Support form. I cannot see anything in my account settings that needs to be updated or corrected. I also have a valid phone number associated with my Apple Account. However, Apple Developer Support does not offer me a phone contact option for this issue — only email, and I am unable to submit the email form because of the error described above. Could you please help me obtain the invoice for this year’s $99 Apple Developer Program membership payment? I would also appreciate your help in resolving the issue with the Developer Support contact form, so that I can contact Apple Developer Support in the future if necessary. Thank you for your assistance.

Hi everyone, I’m a photographer in mainland China, and I’ve spent several months developing an iOS tool to assist with film photography. I’m now unable to complete Apple Developer Program enrollment and would appreciate hearing from anyone who has resolved a similar situation through an official process. During enrollment, I switched between my own iPhone and Mac. I mistakenly thought I could continue on another device because both belonged to me and I was using my own Apple Account. I now understand the same-device requirement and accept that I did not follow it correctly. The applicant and the identity documents were mine throughout. After contacting support, I received an email saying my account had been updated and that I must continue on the device originally used for identity verification. The email also explained how to identify the correct device from the screens shown in the Developer app. In a later call, support told me that the earlier account update had been a one-time exception and that another device change had been detected afterward. I was told that, under the current policy, I could no longer proceed with enrollment and that this was the final decision. The earlier email explained the device requirement, but did not say that this was the only exception or describe that consequence. My membership payment was refunded. I understand that payment does not mean enrollment was approved, and the refund itself is not what I am disputing. The Developer app on my Mac now reports that my identity document could not be verified. On my iPhone, selecting “Enroll Now” produces an error directing me to contact support. Apple’s identity verification guidance says that additional or alternative documentation may be required and that developers can contact support about verification outside the Developer app. I understand that this does not guarantee another review of a rejected application. What I’m trying to find out is: Has anyone resolved a similar device-related enrollment restriction for the same applicant and original Apple Account, particularly after an earlier exception had already been used? Is there an official process for reviewing the original application or completing additional identity verification in this situation? I have already contacted Developer Support several times. I’m willing to provide additional documents through an official secure channel and follow written instructions on one confirmed device. I’m not looking to bypass verification, use someone else’s identity, or obtain approval through a forum post. This has been discouraging after months of work. I accept that I made a mistake with the enrollment process, but I’d like to find out whether there is a legitimate way to correct it and get back to developing the tool. If you have first-hand experience, I would appreciate knowing what official process helped—not simply that creating another account happened to work. I have kept the support correspondence and can provide case references through a verified Apple support channel. I have left account details and case numbers out of this public post. Thank you. Official identity verification guidance: https://developer.apple.com/help/account/membership/identity-verification/