Apple Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Apple Developer Program Documentation

Posts under Apple Developer Program subtopic

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Individual to Organisation migration stuck — escalated in February, still no update
I started the process of migrating my developer account from Individual to Organisation back in December. I've signed all the required agreements and provided everything that was asked of me. The account is now stuck mid-migration and I can't do anything with it in the meantime. On 20th February I was told my request had been escalated to a senior advisor. That was three weeks ago. I've heard nothing since. I'm paying for a developer membership that I currently can't use. I can't ship, I can't manage my account, I can't do anything, I'm just waiting on a process that seems to have stalled completely with no visibility on when or if it'll move. I'm not posting here to vent. I'm posting because I don't know what else to do. The escalation path I was given has gone quiet, and there's no way for me to chase it or get a status update. Is there anyone at Apple who can look into this, or at least confirm the request is still active? A case number, a timeline, anything. I just need to know it hasn't fallen through the cracks.
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Apple Developer Program – Payment Already Made but Still Prompted to Pay
Hello, I recently paid for the Apple Developer Program membership, but I am still being prompted to complete payment as if my subscription has not been processed. I have already been charged, and the payment appears to have gone through on my end. However, my account still shows an unpaid or inactive status, and I continue to receive payment prompts. Could you please investigate this issue and confirm that my membership is active? If there is a duplicate charge or a processing error, I would appreciate your assistance in resolving it. Thank you for your help.
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22
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How to find enrollment is in progress
A friend of mine said he applied for enrollment for an Organization. But during the process he did not type the code received for verifying the email. On the next day trying for enrollment there was a message of max tries. Plus he received an email with the title "developer agreement signed" How can he verify the agreement started or what can he do? He wants to know if it was succesful and he must wait or...
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33
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Enrollment pending for nearly 1 month
Hello, My Apple Developer Program enrollment has been pending for almost one month. I have already contacted Apple Developer Support via email and also called support, but unfortunately I have not received any response or update so far. On the support page it says responses usually come within 2 days or less, but it has been much longer in my case. Could someone from Apple please help check the status of my enrollment or advise what I should do next? Thank you.
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Enrollement issues
Hello everyone, I wanted to know if any of you are experiencing difficulties creating an Apple Developer account and accessing the Apple Store. As for me, I still can’t manage to complete my registration; it always shows the same message: “Your enrollment could not be completed at this time.” Of course, I am over 18 and I have fully completed my Apple ID profile. It has already been a week. can anyone advise ? TIA
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33
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Unable to get a call back from Apple dev support
Hi, I've been trying to get a call back from apple on a couple of issues but I'm unable to do so. The "Call" button in the contact us form keeps appearing and disappearing at random times. Since I'm in India, I believe the Singaporean team handles the developer support queries. The operating hours mentioned on apple's website are 09:00–17:00 SGT but the "call" button's appearance and disappearance is NOT at all according to this. Now when I was finally able to login into apple developer support at the right time (when call button was visible), and entered my details to get a call back from them. It says "We're calling you shortly" but I receive no call at all. It's been two hours since that. Previously, when i requested a call back for other issues, I got the call immediately. Now it's been so long and there's still no call. And the thing is, I'm also unable to request a call back again for the same issue until some time passes. I think there's some sort of cooldown. The phone/call button disappears again and I'm only left with the email option. Which I NEVER got a reply from unless it's after a call back. There's also no way to call developer support directly. I tried calling back on the number i previously received the call from, but it gets connected to normal support and they say they cannot transfer or connect the call with the developer support team. I don't know what to do. I urge apple to kindly look into this issue and kindly fix it as soon as possible.
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93
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Apple developer program payment failure - "Your payment authorisation failed on card"
Hi team, I am having an issue with paying for my apple developer enrolment program. Error message is: Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method. Things I have tried and has not worked: Multiple company visa card Multiple personal visa card Ensuring billing address matches my visa cards Turn off VPN Try my personal IOS device My company and personal cards should work because I have paid for other products and apple products with it. I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment. Other similar threads: https://developer.apple.com/forums/thread/817892?page=1#878707022 https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/ https://developer.apple.com/forums/thread/814065
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Apple Developer Program enrollment pending for 2 weeks — no charge, no response to support ticket
Hi, I enrolled in the Apple Developer Program approximately 2 weeks ago and my enrollment is still pending. I have not been charged the annual fee and I submitted a support ticket which has received no response. I'm a solo developer based in South Africa looking to publish my first iOS app. Is there anything I can do to move this along, or is this wait time normal? My support ticket has gone unanswered and I can't find a direct contact number to resolve this. Any help appreciated.
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App Developer
Last week I paid 99 USD for app developer account. Still not active. Today I paid again, hoping that it will be active. Payments were submitted. I tried to email Apple and I received emails stating they will reply in 2 days. No replies received. What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email? Unless I have the developer account active I cannot proceed with my app
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Enrollment Failure – Unable to Complete Apple Developer Program Registration
Dear Apple Developer Support Team, I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program. Below are the details of the problem: The enrollment process fails before reaching the payment page. The message displayed is: “Your enrollment could not be completed.” The error appears prior to any payment attempt. Two-factor authentication is enabled on the Apple ID. Email address and phone number are verified. The Apple ID being used for enrollment is different from our existing Enterprise account. We have attempted enrollment using: A U.S. address A Indian phone number A clean browser session (logged out of other Apple accounts) The existing Apple Enterprise account under our organization is active and functioning without issues. This new enrollment attempt is for a separate Developer Program account using a different email address. We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment. Could you please check whether: The Apple ID is restricted or flagged in your system? There are any verification issues preventing enrollment? Any additional steps are required from our side to complete registration? Kindly let us know how we can resolve this and proceed with successful enrollment. Thank you for your assistance.
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Individual to Organisation migration stuck — escalated in February, still no update
I started the process of migrating my developer account from Individual to Organisation back in December. I've signed all the required agreements and provided everything that was asked of me. The account is now stuck mid-migration and I can't do anything with it in the meantime. On 20th February I was told my request had been escalated to a senior advisor. That was three weeks ago. I've heard nothing since. I'm paying for a developer membership that I currently can't use. I can't ship, I can't manage my account, I can't do anything, I'm just waiting on a process that seems to have stalled completely with no visibility on when or if it'll move. I'm not posting here to vent. I'm posting because I don't know what else to do. The escalation path I was given has gone quiet, and there's no way for me to chase it or get a status update. Is there anyone at Apple who can look into this, or at least confirm the request is still active? A case number, a timeline, anything. I just need to know it hasn't fallen through the cracks.
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18
Activity
1w
Apple Developer Program – Payment Already Made but Still Prompted to Pay
Hello, I recently paid for the Apple Developer Program membership, but I am still being prompted to complete payment as if my subscription has not been processed. I have already been charged, and the payment appears to have gone through on my end. However, my account still shows an unpaid or inactive status, and I continue to receive payment prompts. Could you please investigate this issue and confirm that my membership is active? If there is a duplicate charge or a processing error, I would appreciate your assistance in resolving it. Thank you for your help.
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0
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22
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2w
I had paid Subscription amount 2 weeks till now,my account not activated
Please let me know to activate it
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0
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93
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2w
Cannot enroll in the developer program
Hi Developer support team, I tried to subscribe the developer program through both the app and the website. Howe ver, the app shows me a grey button for enroll now and the website said Your enrollment in the Apple Developer Program could not be completed at this time. What should I do next?
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69
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2w
Developer pending
Why help
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120
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Developer pending
Why
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148
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Please help please help
Have paid for developer, have not received. I'm losing $200 a day until they doo Please help. Anyone
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46
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2w
How to find enrollment is in progress
A friend of mine said he applied for enrollment for an Organization. But during the process he did not type the code received for verifying the email. On the next day trying for enrollment there was a message of max tries. Plus he received an email with the title "developer agreement signed" How can he verify the agreement started or what can he do? He wants to know if it was succesful and he must wait or...
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0
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0
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33
Activity
2w
Enrollment pending for nearly 1 month
Hello, My Apple Developer Program enrollment has been pending for almost one month. I have already contacted Apple Developer Support via email and also called support, but unfortunately I have not received any response or update so far. On the support page it says responses usually come within 2 days or less, but it has been much longer in my case. Could someone from Apple please help check the status of my enrollment or advise what I should do next? Thank you.
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0
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0
Views
119
Activity
2w
Enrollement issues
Hello everyone, I wanted to know if any of you are experiencing difficulties creating an Apple Developer account and accessing the Apple Store. As for me, I still can’t manage to complete my registration; it always shows the same message: “Your enrollment could not be completed at this time.” Of course, I am over 18 and I have fully completed my Apple ID profile. It has already been a week. can anyone advise ? TIA
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0
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0
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33
Activity
2w
Apple developer enrollment
I’ve been waiting for over a month after payment for Apple to activate my Developer account. I’ve sent countless emails and spoke to the Support on the phone and no one is able to assist me. I’m shocked how this has been dealt with.
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0
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82
Activity
2w
Confirmação de 18 anos
Nao consigo confirmar que tenho mais de 18 anos. Nenhum cartão de crédito aceita, aparece tente mais tarde e a imagem da CNH também não é enviada aparece erro.
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2
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1
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88
Activity
2w
No response or receipt
I would like to renew my Apple Developer membership but I'm faced with this : I've filled the form and hit sent, but I didn't receive either a response or a receipt ; it's been multiple days. Is Apple ever going to respond ?
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0
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0
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46
Activity
2w
Unable to get a call back from Apple dev support
Hi, I've been trying to get a call back from apple on a couple of issues but I'm unable to do so. The "Call" button in the contact us form keeps appearing and disappearing at random times. Since I'm in India, I believe the Singaporean team handles the developer support queries. The operating hours mentioned on apple's website are 09:00–17:00 SGT but the "call" button's appearance and disappearance is NOT at all according to this. Now when I was finally able to login into apple developer support at the right time (when call button was visible), and entered my details to get a call back from them. It says "We're calling you shortly" but I receive no call at all. It's been two hours since that. Previously, when i requested a call back for other issues, I got the call immediately. Now it's been so long and there's still no call. And the thing is, I'm also unable to request a call back again for the same issue until some time passes. I think there's some sort of cooldown. The phone/call button disappears again and I'm only left with the email option. Which I NEVER got a reply from unless it's after a call back. There's also no way to call developer support directly. I tried calling back on the number i previously received the call from, but it gets connected to normal support and they say they cannot transfer or connect the call with the developer support team. I don't know what to do. I urge apple to kindly look into this issue and kindly fix it as soon as possible.
Replies
0
Boosts
0
Views
93
Activity
2w
Apple developer program payment failure - "Your payment authorisation failed on card"
Hi team, I am having an issue with paying for my apple developer enrolment program. Error message is: Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method. Things I have tried and has not worked: Multiple company visa card Multiple personal visa card Ensuring billing address matches my visa cards Turn off VPN Try my personal IOS device My company and personal cards should work because I have paid for other products and apple products with it. I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment. Other similar threads: https://developer.apple.com/forums/thread/817892?page=1#878707022 https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/ https://developer.apple.com/forums/thread/814065
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0
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1
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57
Activity
2w
Pending Developer Account Activation
Guys I signed up for Developer Account over a week ago. There is no any email that I received only the order id and the receipt. When I log in to my developer account It shows me like I am not paid or registered but in my back account I saw that I paid. So what's wrong with that why am I still waiting for confirmation?
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0
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38
Activity
2w
Apple Developer Program enrollment pending for 2 weeks — no charge, no response to support ticket
Hi, I enrolled in the Apple Developer Program approximately 2 weeks ago and my enrollment is still pending. I have not been charged the annual fee and I submitted a support ticket which has received no response. I'm a solo developer based in South Africa looking to publish my first iOS app. Is there anything I can do to move this along, or is this wait time normal? My support ticket has gone unanswered and I can't find a direct contact number to resolve this. Any help appreciated.
Replies
1
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0
Views
127
Activity
2w
Enrollment
I enrolled yesterday. Paid the money. It's already hit my credit card. Still shows that I'm not a member. You had zero problem taking my money, where is the service I paid for?
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0
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0
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20
Activity
2w
App Developer
Last week I paid 99 USD for app developer account. Still not active. Today I paid again, hoping that it will be active. Payments were submitted. I tried to email Apple and I received emails stating they will reply in 2 days. No replies received. What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email? Unless I have the developer account active I cannot proceed with my app
Replies
1
Boosts
1
Views
92
Activity
2w
Enrollment Failure – Unable to Complete Apple Developer Program Registration
Dear Apple Developer Support Team, I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program. Below are the details of the problem: The enrollment process fails before reaching the payment page. The message displayed is: “Your enrollment could not be completed.” The error appears prior to any payment attempt. Two-factor authentication is enabled on the Apple ID. Email address and phone number are verified. The Apple ID being used for enrollment is different from our existing Enterprise account. We have attempted enrollment using: A U.S. address A Indian phone number A clean browser session (logged out of other Apple accounts) The existing Apple Enterprise account under our organization is active and functioning without issues. This new enrollment attempt is for a separate Developer Program account using a different email address. We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment. Could you please check whether: The Apple ID is restricted or flagged in your system? There are any verification issues preventing enrollment? Any additional steps are required from our side to complete registration? Kindly let us know how we can resolve this and proceed with successful enrollment. Thank you for your assistance.
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2
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0
Views
371
Activity
2w