Anyone has any idea how to contact the « developper » customer service? even apple customer service weren’t able to help. Approximate number of days to validate Developer account?

I renewed my Apple Developer Program membership and the payment was successfully processed. It's now been 3 days, but my membership still shows as expired. App Store Connect says: “The Apple Developer Program License Agreement has been updated and needs review.” However, when I sign in as the Account Holder, there is no agreement available to review or accept. In App Store Connect → Agreements, Tax, and Banking, both Paid Apps Agreement and Free Apps Agreement show as Expired, with no option to accept or reactivate them. I've already submitted a Developer Support case but haven't received a response.

Hi all, We submitted a request to update our organization's name on our Apple Developer Program account in June, and we are still waiting. It is a simple name change. The company, D-U-N-S number and account holder are all the same, and the D-U-N-S record has already been updated. We made the exact same change with Google Play Console, and it was done in 48 hours. We have contacted Developer Support several times, but the only answer we get is that the request is "being reviewed," with no timeline. This has become a serious problem for us. While the change is pending, we are unable to release updates. Our current app version has a crash that we have already fixed, but we cannot ship the fix. Our users are experiencing crashes every day, and we are losing customers because of it. We understand Apple needs to verify legal entity changes, but waiting from June until now for a name update, while our app is broken in the store, is not sustainable. Has anyone been through this recently? How long did your name change take, and did you find a way to escalate it? If someone from Apple sees this, we would really appreciate help getting this resolved as soon as possible. Thank you.

Hi everyone, I’m wondering if anyone else has experienced delays getting approved for an Individual Apple Developer account. I completed the enrollment process and paid the membership fee over two days ago, but my account is still waiting for approval. The payment has gone through, and I haven’t received any requests from Apple for additional information or verification. Is this kind of delay normal at the moment? For those who enrolled recently, how long did it take for your Individual Developer account to be activated after payment? Thanks for any insight.

Apple Developer Team, please help review my enrollment. My payment has already been charged on saturday and I received the official invoice, but my Developer Program enrollment is still pending. I have contacted Apple Developer Support but have not received any response. Please help check my case and provide an update. Thank you.

How can I aplly reinstate my developer account I can’t found it.

I can’t access apple developer support, The page doesn't open when I click the button.

Our company is enrolled in the Apple Developer Program as an organization. The current Account Holder is no longer employed by the company and cannot complete the Account Holder transfer. I am an authorized company representative. We can provide corporate documentation and authorization from a company officer to verify our organization and designate a new Account Holder. We have contacted Apple Developer Support under case 102964500080. Could Apple Developer Support review our case and advise us on the appropriate reassignment process? Thank you.

Hello, Our company enrolled in the Apple Developer Program as an organization in July 2026. After several weeks, Developer Support told us we must request reinstatement of an "original membership" terminated on March 31, 2025. The reinstatement request was then declined. Our current team has no record of any earlier membership, and we cannot identify which account or Account Holder it belongs to. We are not trying to bypass any decision. We only need to know: whether the earlier membership is registered to our organization or to an individual, and how to identify its Account Holder or regain control of it. Our last message to Developer Support has not been answered yet. Has anyone resolved a similar situation? Case number: 20000146296490 Thank you.

My case is 102643649532, I'm on my account page, I click enroll, then it opens the enroll status page and there is an explanation saying "Contact us to continue your enrollment. You’ve exceeded the maximum number of attempts. Please contact us.". In this case, what should I do if I want to apply for an organization account?

Hello, I initiated my request to migrate from an individual to an organization account more than two weeks ago and have already submitted all the required documents, but I have not yet received an update. I would appreciate your help in escalating this request and providing a status update on where it currently stands. My enrollment ID is LJ7F95G836.

Enrollment ID: N3K8N67ND5 Entity: 9ten Studios LLC (organization enrollment) My enrollment has now twice gone from showing "In Review" to showing "Enroll Now" again in the Apple Developer app, as if no enrollment exists. I was never notified of a rejection, a cancellation, or a missing item either time. History: Application submitted and confirmed received; case forwarded to a senior advisor. Later told by support that a government-issued ID had never been received, despite my having submitted it. I resubmitted. Since then the status has reset to "Enroll Now" on two separate occasions. Legal entity name, address, and D-U-N-S record match exactly. The verification contact phone is reachable. Questions: Was this enrollment cancelled or closed? If so, on what grounds, and why was there no notification? Is there a duplicate or conflicting enrollment record on my Apple Account blocking it? Can I get a named owner on this case and a written list of anything outstanding? This is blocking TestFlight distribution on a committed timeline. Happy to provide anything further through a private channel.

Hello, Individual enrollment from Kazakhstan, stuck for six weeks. Aug 6, 2026: completed the enrollment form and purchased the membership (Visa card in my own name, Kazakhstan billing address). Received the Order Acknowledgement email. The card was never charged, the membership was not activated. Aug 12, 2026: the account page still showed "Purchase your membership", so I purchased again as prompted. Second Order Acknowledgement. Again no charge, no activation. Sep 13, 2026: opened support case 102961816564 via Contact Us (email). No reply so far. The Contact Us page shows no phone option for my region, only email. Today the account page still says "Purchase your membership — to continue your enrollment, complete your purchase now". I have not purchased a third time, to avoid another stuck order. Apple Account region, billing address, card and trusted phone number are all Kazakhstan, and I am in Kazakhstan. Enrollment ID: 27C322G5BD Case ID: 102961816564 Could someone from Apple Developer Support check what is blocking the payment/enrollment, cancel the stuck orders if needed, and tell me how to complete the purchase? I can provide my passport immediately. Thank you.

Hello Apple Developer Community, CaseIDs: 102856372004, 102846656019 I’m hoping someone can advise me on a serious issue. Our organization’s Apple Developer Program account has been effectively locked because our Account Holder’s Apple ID is inaccessible. I need to either unlock that Apple ID or transfer the Account Holder role so we can manage our apps. I’ve already reached out to Apple Developer Support since last month, but so far, I haven’t received a response. This situation is critical because our clients rely on us to maintain and update our apps. Key details: • We’re enrolled as an Organization/Company. • The current Account Holder’s Apple ID is no more with Organization and cannot perform any actions. • I have admin/manager access through another Apple ID. I’ve reviewed the documentation on transferring the Account Holder role, but it appears the transfer can only be initiated by the current Account Holder, which is impossible at this point. If anyone has encountered a similar issue or knows a more efficient route to escalate, I’d be extremely grateful for your insights. Thanks in advance for any advice you can share. This is critical to our organization, and we’d appreciate any pointers on how to navigate or expedite the support process.

After filling out my personal information, I get the same message: Your enrollment could not be completed. I fill out everything correctly, I triple checked. I contacted the support and have the case number 20000151839760 but haven't heard back for almost two weeks now. No resolution. I created a brand new account with a new email, and I still get the same message. Can't move past the personal information screen. Unless the support resets the form, I can't access the form again. So I am stuck at the same place for about a month now. Any ideas how to solve this? Thanks.

I have initiated the enrolment process for apple developer for my org. Unable to proceed after the initial form submission. Having issues with verification. Not able to schedule calls as well to get clarity. Is there a way to connect with someone to move this along faster

Hi everyone, I enrolled in the Apple Developer Program about 3 days ago and paid the $99 membership fee. My credit card has already been fully charged, but my Developer Program membership is still not active. When I go to the enrollment page, it still shows “Continue to payment”, even though the $99 payment has already been completed. I have contacted Apple Developer Support several times by email, but I haven’t received a resolution yet. Has anyone experienced this issue before? How long did it take for your membership to become active? Is there anything I can do to get the payment linked to my enrollment? I don’t want to click “Continue to payment” again because I’m concerned about being charged twice. Thanks for any help!

Hi everyone, We’re the team behind CREWA, a new running app from Almaty, Kazakhstan. We’re developers, but we’re also runners ourselves. We run marathons, build running products, and on a good day some of us can move at around 3:30 min/km. Apparently none of that prepared us for the endurance event known as Apple Developer Program organization enrollment. 🙂 We started this journey in late August. Since then, it feels like we’ve completed two additional marathons — except these ones were measured in Enrollment IDs instead of kilometers. The good news: Apple has successfully verified our organization and documents. Twice. The less good news: we still haven’t managed to get a single $99 payment authorization request to reach a bank. Here’s our course so far. 🏁 Start — August 25 We began organization enrollment for: CREWA, TOO / CREWA LLP Almaty, Kazakhstan D-U-N-S: 933910737 Our first organization enrollment was reviewed and accepted. We reached the $99 membership purchase stage and submitted the payment. Apple sent us the familiar: “Order Acknowledgement — your order will be processed within 2 business days.” Then… silence. No charge. No authorization. No decline. No request visible to the issuing bank. We tried again. Same result. We tried another Kazakhstan bank. Same result. At this point our payment attempts had a remarkably consistent pace. Zero dollars per kilometer. 🏃 First support lap We opened Developer Support case 20000151195846. Support checked the issue and told us: “It appears that the system is having difficulties processing these payments.” We were advised to enroll through the Apple Developer app because alternate payment options would be available there. We tried. Unfortunately, the app enrollment was not available consistently for our Apple Account. At one point we reached identity verification, but the process failed. Later the app displayed: “Enrollment through the Apple Developer app is not available for this Apple Account.” So we went back to the web. 🏃 Marathon #2 — Enrollment 5V95T49P42 We submitted a new organization enrollment. Apple requested: government-issued ID; employment verification; Certificate of Incorporation; Statistical Card; Taxpayer Certificate; Articles and Memorandum; certified English translations. We prepared everything and submitted it. Senior Advisor Jonas, case 102950970885, reviewed the documents and told us: “We have reviewed and processed your enrollment.” Great. Finish line in sight. We accepted the agreement and submitted the $99 membership purchase again. Because of our previous experience, we asked Jonas to check the order from Apple’s side. He kindly did and confirmed: “I can confirm the order has been received and is currently being processed.” We waited. Our bank waited. Our developers waited. Our servers, unfortunately, continued sending invoices on schedule. 🙂 No authorization request ever reached the bank. Eventually the enrollment reset and we were back at Enroll Today. At this point our Apple enrollment had officially covered more distance than some of our weekend long runs. 🏃 Marathon #3 — current Enrollment 394556UQ7H We started again. Apple requested the organization documents again. We submitted the same complete package that had already been successfully reviewed, including the certified translations. And Apple successfully verified us again. Current Enrollment: 394556UQ7H — Verified / Approved / Ready for membership purchase Senior Advisor Patrick, working on case 20000151195846, checked our previous orders and finally confirmed something very useful: “I have checked these orders and can confirm they were unsuccessful.” Patrick advised us to complete the current approved enrollment through the web and submit the payment once more. If it did not process within 48 hours, we should contact him again. We followed the instructions exactly. This time we used a third bank/card combination in Kazakhstan. Apple: “We are processing your order.” More than 48 hours later: No charge. No authorization. No decline. We contacted the issuing bank directly and asked them to check not only completed transactions but authorization attempts. Their answer: They have received no authorization request from Apple at all. So at this point we have: 2+ successfully verified organization enrollments 3 different payment cards / multiple Kazakhstan banks multiple Apple Order Acknowledgements multiple Senior Advisor cases 0 authorization requests reaching the banks 0 successful $99 charges 1 running app still waiting to get onto the iOS starting line There is another slightly funny part of this ultra. Every now and then a Senior Advisor appears, checks the case, gives us genuinely useful information and a clear next step — which we follow immediately. Then, somewhere around the next aid station, communication becomes very quiet. 🙂 We completely understand that Developer Support handles a huge number of requests, and everyone we have spoken with has been friendly and professional. This isn’t meant as criticism of individual advisors. We’re just trying to find the finish line. In our running community, if somebody disappears during a long run, we normally turn around and look for them. 😄 So here we are, looking for our payment request. The technical question Has anyone experienced this exact pattern? Organization verified → enrollment approved → web membership purchase submitted → Order Acknowledgement received → issuing bank receives ZERO authorization requests → enrollment/payment eventually resets Specifically: Did changing from a debit card to a credit card solve it? Did using a card issued in another country solve it? Did Developer Support eventually clear/reset something in the payment backend? Did switching from web enrollment to the Developer app solve it? Has anyone found a way to get an existing verified and approved enrollment successfully charged without starting the entire enrollment process again? We’re happy to run 42.2 km. We’d just prefer not to do 42.2 Apple Developer enrollments. 🙂 Thanks to anyone who can share their experience. — CREWA team Almaty, Kazakhstan

I am seeing "authorization failed" in every browser, using multiple cards, on VPN or off VPN. I have already tried calling support and received the run-around where nobody seems to understand what I am reporting. So I thought I would create a detailed forum post where I spell everything out so a 5 yr old could interpret it. My start-up has developed a few applications that we need to sign. In order to do this one is required to enroll in the Developer program, paying $99 a year for membership. This is where the issue occurs. No matter what card I use and no matter which browser I use, the transaction never authorizes. Before anyone jumps to the wrong conclusion, this IS NOT my bank declining a transaction. This is Apple's payment system not accepting my valid debit/credit cards. I bank with Chime, and when they decline a transaction I see a notification from the app on my phone and also my email stating what happened. This happens without fail within seconds of the transaction. I'm writing all of this because nobody on the Apple support side seems to understand what is happening and nobody has offered a solution as of yet. So I am writing all of this to draw attention to the poor experience I am having with Apple right now. In hopes that someone from Apple will see it and correct this issue. Regards, Jeff

Enrollment pending, credit card not charged, email order received, apple devs web page asking to purchase my membership (again?) What should I do? Account: Y6W69VT363