Hi Apple Developer Support Team and Community, We are the developer of a VPN app with over 100,000 users. Recently, after submitting a macOS app for notarization, we suddenly lost all developer privileges. All our Developer Certificates were revoked without any notification. However, our app is still live on the App Store and available for download and purchase. The problem is: since all certificates were revoked, we are now completely unable to push any updates. In the Developer Portal, it shows: “Your Apple Account is already associated with the Account Holder of a membership.” But clearly, in App Store Connect, I am listed as the Account Holder. I have called Apple Developer Support multiple times. Every advisor I spoke with told me: “You are not the Account Holder.” Excuse me? If I am not the Account Holder, then who is?? I have also submitted nearly 1,000 support tickets via email — no reply at all. This is devastating to our business, and no one is giving me any clear explanation of: • What exactly happened? • What did we do wrong? • Why were all certificates revoked without any warning? • Why are we trapped in this limbo where the system thinks we have a membership but we have no permissions? Can someone — anyone — from Apple please seriously look into this case and tell me what is going on? We are stuck, losing users’ trust, and completely helpless right now. Please, this needs urgent escalation. Thank you.

Can't see Managed App Installation UI option in apple enterprise account. But can see same option in developer account. Kindly help

Hi, I want to track users screen time on websites. I want to track monitoring of specific website for that user will enter URL , we want to start monitoring and shield after threshold reached. but DeviceActivityEvent doesn't allow to enter specific URL domain for monitoring . How should I do monitoring then ?

How long does it usually take to enroll my company in the Apple Development Program? I am still waiting for my enrollment to be processed, its 3 weeks has been passed, still Waiting. CASE ID 102570050739.

How long does it usually take to enroll my company in the Apple Development Program? I am still waiting for my enrollment to be processed, its 3 weeks has been passed, still Waiting. CASE ID 102570050739.

Hi, I tried to apply Enroll in Apple Developer Program in the mobile app and I got this error: "Your enrollment in the Apple Developer Program is under review. Please contact us." Then I did contact Apple by phone as the error message says. I got the response as: "For one or more reasons, your enrollment in the Apple Developer Program could not be completed. We are unable to continue with your enrollment at this time." I am already shocked - so I asked what can I do? Answer - nothing. Is this normal to not get a response what's the reason that is blocking me to enroll the program ?

Hei everyone. As the title says, I have submitted the enrollment for the developer program two times, by mistake. I did it once, two days ago, I have received the order aknowledgement and that was it. However, today I have logged in the dev account on the web, and I saw this : To continue your enrollment, complete your purchase now Your purchase may take up to 48 hours to process. I was like, oh, finally. let me finish the enrollment. but in reality, I have applied again, and received the same order aknowledgment. How bad in trouble I am, or how bad did I messed up? And more importantly, what happens now? I mention that no money charge has been issued from my card on neither of the attempts. Thank you, Best regards, Gabriel.

Hello I have been developing an app that I want to deploy on the App Store through EAS cloud. My boss had purchased the apple developer account and invited me to a development team and I signed in with the same credentials. But when I try eas build and then select IOS as the platform I am getting this error shown in the image. Does this mean I have to purchase an apple developer account? Any help would be greatly appreciated

I am the sole administrator of a paid company Apple Developer account, and as of today I’m completely locked out everywhere: I cannot sign in to App Store Connect, developer.apple.com, or even account.apple.com. Every login attempt returns either “Please verify your account information and try again” or “This account is locked and can’t be used.” I have never changed my password, Two-Factor Authentication is enabled and delivering codes, there are no pending agreements or banking/tax forms, and I see no unrecognized devices in my account. I’ve tried multiple networks, browsers, and devices, and I’ve already contacted Apple Support—yet no explanation or resolution has been provided. This total lockout is preventing our app submissions from moving forward and putting our entire release schedule at risk. I need: A clear, specific reason why my corporate Developer account has been locked. Any immediate steps or known workarounds to restore full access. Advice from anyone who has faced the same unexplained lockout.

I can not accept new agreement on account web portal. When I navigated to the page, my personal team can not be seen. So I can not accept the newly agreement. I asked help via email/phone 3 months ago, and Chinese developer team just said you need to wait. I am wondering how long need to take actions or have a conclusion...

Hello, I represent a registered business operating under a developer account that has always followed Apple’s guidelines, complied fully with review requests, and submitted documentation whenever asked. We have never knowingly violated any policy, and we categorically deny any dishonest or fraudulent behavior. Last week, our developer account was suddenly terminated without any prior warning or opportunity to address concerns. The message provided no specific reason, no actionable details, and no path to resolution. This has left us completely locked out — unable to appeal through standard channels, and unable to contact anyone directly. It’s shocking, disorienting, and devastating to a legitimate business with employees, users, and operations depending on this platform. To make matters worse, this is not the first time. A previous termination notice was sent weeks ago and then — after we submitted a respectful and professional appeal — Apple quietly reversed the decision overnight, without any explanation or follow-up. We were left to assume it was a mistake. We had hoped that incident was rare and behind us. Now it’s happening again, without explanation, and without a human conversation. We are losing money and users every day, and we’re still in the dark about what Apple believes we did wrong — because no one has told us. We submitted a support ticket (ID: 102590329012), but have received no reply. We are committed to transparency, and we’re ready to provide any information needed. But we need someone to acknowledge this issue and help us find a path forward. If anyone has experienced something similar or knows of escalation methods that worked, please share. We’re doing everything we can to resolve this respectfully — but we are shocked and deeply concerned. Thank you.

Hello, I am attempting to enroll in the Apple Developer Program and have already added $100 to my Apple account. However, every time I try to proceed with the enrollment, I encounter an error. I have reached out to Apple Support multiple times, but the issue remains unresolved. Each time, the case is escalated to a senior representative, yet no clear solution has been provided. It feels as though the issue is being passed back and forth without accountability. Furthermore, I’m receiving conflicting guidance—Apple.com refers me to developer.apple.com, and vice versa—leaving me stuck without a resolution. I would appreciate your urgent assistance in identifying and resolving this issue so I can complete my enrollment. Best regards, Gulf Now

Hello everyone, I’m running into an issue when logging into my Apple Developer account on the official site. After entering my Apple ID and password, I immediately see: too many verification codes sent At this point I should receive a 6-digit 2FA code via SMS to my trusted phone number, but nothing ever arrives. I’ve waited from one to seven days and tried again, but I still get the same error and still no SMS. I’ve double-checked that: My trusted phone number is correct in my Apple ID settings. My carrier isn’t blocking or rate-limiting SMS messages. Steps to reproduce: Go to developer.apple.com and click “Sign In.” Enter Apple ID and password. Submit credentials → immediately see “too many verification codes sent.” No SMS arrives. Retrying doesn’t help. Expected behavior: Apple sends a new 6-digit 2FA SMS to my trusted number. After entering it, I can complete the login flow. Actual behavior: I receive the “too many verification codes sent” message instantly. I never get the SMS code, even after waiting or retrying. Has anyone else experienced this on the standard Developer portal? Is there a way to clear the “too many verification codes sent” flag or otherwise force delivery of the 2FA SMS? Any advice would be greatly appreciated! Thank you!

Hello everyone, I’m running into an issue when logging into my Apple Developer account on the official site. After entering my Apple ID and password, I immediately see: too many verification codes sent At this point I should receive a 6-digit 2FA code via SMS to my trusted phone number, but nothing ever arrives. I’ve waited 10–15 minutes and tried again, but I still get the same error and still no SMS. I’ve double-checked that: My trusted phone number is correct in my Apple ID settings. My carrier isn’t blocking or rate-limiting SMS messages. I can log in successfully via other Apple services (e.g. iCloud.com) and receive codes there without issue. Steps to reproduce: Go to developer.apple.com and click “Sign In.” Enter Apple ID and password. Submit credentials → immediately see “too many verification codes sent.” No SMS arrives. Retrying doesn’t help. Expected behavior: Apple sends a new 6-digit 2FA SMS to my trusted number. After entering it, I can complete the login flow. Actual behavior: I receive the “too many verification codes sent” message instantly. I never get the SMS code, even after waiting or retrying. Has anyone else experienced this on the standard Developer portal? Is there a way to clear the “too many verification codes sent” flag or otherwise force delivery of the 2FA SMS? Any advice would be greatly appreciated! Thank you!

Hi there! I made a mistake while create a request for enrolment, could you please explain me how to call out this enrolment?

My app which requires a crucial update, I have over 40 user emails saying the app is broken after the new macOS update, I patched the issue and submitted to appstore. it's been a week all I see is, app "In Review" I tried submitting expedited review and I just get 502 error. I am very close to migrating off App Store and distributing it on my own.

I bought the membership almost 2 days ago and have heard no response since. Is this normal and how long can i expect to wait. I need this urgently.

Hi Apple Developer Team, I’m a developer based in South Africa. I initially submitted my enrollment for the Apple Developer Program (Individual) last week Thursday (May 2nd, 2025). The enrollment was then withdrawn by Apple, asking me to re-apply - which I did. Unfortunately, the same issue persists. I entered valid payment details during the re-application. No payment has been deducted. The enroll button on the Apple Developer app remains disabled. It has now been 5 days without resolution. We’ve even gone to the extent of verifying our banking setup and confirming that our card is enabled for international payments. Out of frustration, I have now withdrawn all enrollment applications. Please advise on how I can proceed based on the Case ID I have submitted. This delay is affecting our iOS launch, and I would really appreciate guidance on the way forward. Thank you.

Regarding the Small Business Program (https://developer.apple.com/cn/app-store/small-business-program/#faq), I have a question about the policy statement: "If a participating developer surpasses the 1 million USD threshold in the current calendar year, the standard commission rate will apply to future sales." Question: How is the exact date calculated for reverting to the standard commission rate? For example, if a developer’s proceeds exceed $1 million on April 20, 2025, when does the standard commission rate take effect? Specifically: Is the standard commission rate applied immediately on April 21, 2025? Does it take effect at the start of the next calendar month (May 2025)? Or is it triggered when the payment cycle closes (e.g., June 2025 when the billing statement is generated)? Thank you for your assistance!

we have created an apple developer account on 30th April'2025 but still now it shows your application is in review