Dear Apple Support Team, I am Tianwei Yue. I received your email this morning regarding the immediate termination of our Apple Developer Program License Agreement and Apple Developer Agreement, citing alleged fraudulent behavior and violation of certain terms. We were very surprised by this notice and are deeply concerned about the matter. Firstly, the email mentioned that if we wish to file an official complaint under the applicable Platform Regulation, we could do so by contacting you via “Contact Us”. However, when I logged in with my account and clicked the “Contact Us” link, the system responded with “You’re not eligible to make this request”. We would appreciate guidance on how to properly submit an official complaint or if there is an alternative way to get in touch for further assistance. Secondly, we operate the “mathos ai” application under this account, which currently enjoys over one million users and maintains a rating of 4.6 on the App Store. Our team has always been proactive in handling user accounts, refunds, and payment issues, and we are committed to providing high-quality service to our users. Therefore, we are puzzled by the suspension of our account and believe there might be some misunderstanding or miscommunication. We sincerely hope to connect with the appropriate Apple personnel to understand the issue in detail and provide any necessary additional information to resolve any concerns. Thank you very much for taking the time to read our email. We look forward to your response and guidance. Sincerely, Tianwei Yue

Hi everyone, I'm working on integrating push notifications for Apple Wallet passes (loyalty cards) with a custom Pass Type Identifier. I've set up the Pass Type ID and APNs certificates in the Apple Developer portal. My backend sends push notifications via APNs with the topic set to the Pass Type ID. APNs responses indicate success (HTTP 200), but the notifications do not appear on devices. Device tokens are valid and properly stored. The pass JSON includes webServiceURL and authenticationToken. Has anyone encountered this issue or can share insights on: Common misconfigurations that prevent push notifications from being delivered to Wallet passes? Additional steps or configurations required in the Apple Developer account or in the pass JSON? Ways to debug or log APNs push notifications specifically for passes? Restrictions or limitations of Wallet pass notifications? Thanks in advance for your help!

Context: I recently encountered an issue while trying to enroll in the Apple Developer Program with my personal Apple ID, and I need guidance on how to resolve it. A few months ago, I helped a client set up an Apple Developer account because they didn’t have an iPhone, Mac, or even an Apple ID. To assist them, I created an Apple ID for them and used my iPhone (via the Apple Developer app) to enroll their account in the Apple Developer Program. Now that the project is complete, I have removed myself from their Apple Developer account and given them full control over the app. However, when I tried to enroll my personal Apple ID in the Developer Program, I was unable to do so. After contacting Apple Support, I was informed that my phone number is still recognized as the trusted device for my client’s Apple ID, preventing me from enrolling in the Developer Program under my own account. Additional Issues: When I checked my Apple ID subscription list on account.apple.com, I noticed that the Apple Developer Program Membership is still listed under my personal Apple ID. However, when my client logs into their Apple ID subscription list, the Apple Developer subscription does NOT appear under their account. Even though the Apple Developer Program subscription is listed under my Apple ID, I cannot access the Apple Developer portal (developer.apple.com/account) to manage my account, enroll, or create apps. However, my client CAN still access the Developer portal and create/manage apps, even though the subscription is NOT in their Apple ID subscription list. Problems: My phone number is still a trusted device for my client’s Apple ID, blocking me from enrolling my own Developer account. The Developer Program subscription appears under my Apple ID instead of my client’s, even though my client is the one using the Developer account. I cannot access Apple Developer features, while my client can—even though the subscription is technically under my Apple ID. Questions: How can I unlink my phone number and device from my client’s Apple ID so I can enroll in the Apple Developer Program? Why does the Developer Program subscription appear under my Apple ID instead of my client’s, and how can I fix this? Why can’t I access the Developer portal, even though the subscription is listed under my Apple ID? Has anyone faced a similar issue, and if so, how was it resolved? Any advice or guidance would be greatly appreciated! Thanks in advance.

"your apple id is not eligible to use this application at this time" Whenever I sign in to apple developer， how to solve, my apple id is "xcdplus at qq.com", and i also found my code sign failed in my ci process.

I have a problem with the enrollment to Apple Developer program, because the page show the message "Your enrollment in the Apple Developer Program could not be completed at this time", I have 1 week watting for any news for the Send Files to Apple Support but not yet any new news. What I can do about this case?

Is there a list of countries that are currently supported by WeatherKit's WeatherAlerts?

How long does it usually take to enroll my company in the Apple Development Program? I am still waiting for my enrollment to be processed, its 3 weeks has been passed, still Waiting. CASE ID 102570050739.

I selected "Individual / Sole Proprietor" during enrollment, but I’m being redirected to an organization agreement with the message: “Your enrollment could not be completed at this time.” Why is this happening, and how can I restart enrollment properly as an individual?

Hi, My admin account is locked and I have only one admin role account so that I can not maintain my applications that is published also I can not give permissions other developer account as admin role. I send mail and contact apple developer account support but no-one is helped me and they didnt answer me why my account is locked!!!. They didn't give me any support and help to retake my admin account and didn't reset my password although I sent my all documentation about my company. I am waiting for 15 days to solve this problem and distribute new release my application versions. So how can I recover my admin account ? Does anybody have any suggestion? Please contact with me.......... Opened Case IDs : 102546359173 , 102545233982 , 102548896020 Thanks,

Hello, In 2024 I received notice of Apple Developer Account termination (Team ID: FCKZLDS8EQ) (with no reason) and in 5 days I have sended the appeal. After 30+ days - my account was terminated. The notification said that I only have a month to file an appeal, I did it within 5 days, but neither during the month nor so far - I have not received a response. Also, after the appeal, I contacted support saying that there was no response to the appeal and still remained unanswered to these tickets: 102346160903 and 102349953096. I described everything in detail in that appeal. I have an Apple Developer membership since 2014 and this is some kind of misunderstanding, I have an old trusted developer account without any violations.

So I got charged the annual developer fee on December 2024, and then again this February 2025. Worse, a few days after getting charged twice, I received an email from Apple saying my developer account subscription has been suspended due to failure in paying the annual fee. I already submitted a support ticket to Apple, but I haven't gotten a response yet. Is there something else I can do? Would appreaciate any help. Thanks!

Hi, I have a question about obtaining the MDM Vendor CSR Signing Certificate. Is it possible to obtain this certificate with an Apple Developer Program account? From the official documentation below, it seems like it might be possible: https://developer.apple.com/help/account/certificates/mdm-vendor-csr-signing-certificate/ However, I have also seen past forum posts stating that it is only available through the Apple Developer Enterprise Program: https://developer.apple.com/forums/thread/671716 If anyone has detailed knowledge about this, I would greatly appreciate your guidance.

We have submitted an application to apply for the Apple Developer account to submit a new app, but its been in the system for 3 months. Despite chasing every other day, its not moving along. Does anyone know how to escalate this in Apple as its causing us a lot of delay.

It seems like your enrollment has been stuck in processing for months without any updates from Apple. Despite repeatedly using the 'contact us' option, you haven't received any feedback.

I didn’t get any follow up email from apple and the app is asking me to pay again for the membership even though you can see the active subscription

Developer Tools & ServicesHello, I’m trying to enroll in the Apple Developer Program as an individual, but I’ve run into repeated issues and haven’t received any response or confirmation. Here’s what I’ve tried: I created a new Apple ID with my real name (first and last name). Enabled two-factor authentication. Verified that my billing and shipping addresses are complete. Tried enrolling both from the web and from the Apple Developer app on an iPhone. Used multiple valid credit and debit cards (Visa and Mastercard). Waited over 48 hours for confirmation or email—still nothing. No charges appear on my bank account either. I submitted a support request via the official Developer Support page but haven’t received any reply. I’m located in TUNISIA, and my Apple ID region matches my billing info and card. At this point, I’m unsure what’s going wrong or if my enrollment is blocked. Has anyone else faced this issue? Any advice on how to proceed or get a response from Apple? Thank you in advance. Best regards

Hello, I’m facing an issue with my developer account enrollment and would appreciate your guidance. I created an account and gave access to my developer to assist with the process. After I completed the payment, I didn’t proceed with enrollment immediately. Later, my developer attempted to enroll on my behalf, but he mistakenly submitted his own personal information instead of mine. Now, whenever we try to enroll, we keep encountering errors. I believe this is due to the incorrect identity information that was submitted earlier. I would like to update the enrollment details with my correct personal information so I can complete the process properly. However, I’m unable to find an option to edit or reset the information already submitted. My questions are: How can I change the identity information that was previously submitted? Is it possible to reset the enrollment process so I can start fresh with my correct details? Do you require any proof of identity or documentation to assist with this change? I’m willing to provide them if needed. Thank you for your help. Best regards,

Hello All, I am trying to generate APNs certificate but no luck. Please guide me how to generate it. Thanks

Hi, I have an app where user can select an amount within range 20$ - 2500$ and purchase tokens worth that amount, so if he pays 520$ he gets 520 tokens. They can then use these tokens to unlock content within the app. As far as I've seen, in-app purchase doesn't allow custom price set by user. So does this mean we can use third-party payment services? If no, how can we achieve this using in-app purchase. Thank you.

Hey everyone, I’m trying to enroll in the Apple Developer Program as a company (LLC), and I’m the sole owner and CEO. I uploaded all the documents required, but when I try to re-upload the missing one using their upload link, I get this error message: “Sorry, you don’t have access. Your account isn’t authorized to upload files.” Has anyone faced this before? Is there a fix or do I need to contact Apple directly? Also, they’re asking for a business card or an employment verification letter — but I’m the owner and don’t have either. How do you handle this if you’re the only person in the LLC? Do I just create a business card or write the verification letter myself? Any help or advice would be much appreciated. 🙏 Thanks in advance!