Greetings!
We are experiencing an issue with Apple iPad 9th generation devices. A stationary iPad may lose connection with a 5 GHz Wi-Fi network.
We ran an investigation and found that these iPads are getting stuck on access points when losing connectivity.
Here is what we tested:
We took 3 devices:
iPad 9th generation running iPadOS 17.4.1
iPad 9th generation running iPadOS 26.5.2
iPad 11th generation running iPadOS 26.5.2
We walked around our space with Wireless Diagnostics enabled on the iPads. After some time, we compared the gathered logs.
The iPad 9th generation, working on different iPadOS, when connected to a 5 GHz network, gets stuck on one AP. The 2.4 GHz network, on the other hand, works as intended regardless of the authentication method.
The iPad 11th generation does not have this issue.
Please confirm if this is a known problem. We would be glad to know if there are any fixes available.
Attached you will find obfuscated wireless diagnostic logs. We can provide more detailed logs if needed.
iPad_wireless_logs.txt
Topic:
Developer Tools & Services
SubTopic:
General
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