Posts under Developer Tools & Services topic

Post

Replies

Boosts

Views

Activity

Inquiry Regarding Refund Process, Developer Commission, and Revenue Payout
Hello Apple Developer Support, I hope this post finds you well. I have several questions regarding the refund process, developer commission, and revenue payout, and I would appreciate your insights on the following: 1/ Refund Process: When a customer cancels an order, when will Apple process the refund for the developer? How long does it typically take for developers to receive the refunded amount? 2/Developer Commission: How does the commission for developers work in the event of a refund? Does Apple adjust the commission or deduct any percentage in case of a refund? 3/Refund Notifications: Is there a notification system that alerts developers when a customer cancels an order and a refund is processed? 4/Revenue Payout: How long does it take developers to receive the revenue from purchases, and is there a specific payout schedule for this? 5/Commission Percentage for Small Earnings: If the developer's total earnings are under 1 million VND, what is the commission rate that applies? Thank you in advance for your assistance. I look forward to your response.
0
0
340
Dec ’24
Issue with CBConnectPeripheralOptionNotifyOnConnectionKey Not Triggering Alert When Reconnecting in Background
I'm working with CBConnectPeripheralOptionNotifyOnConnectionKey, and my understanding is that it should trigger an alert when a reconnection occurs while the central app is in the background. To test this, I've set up two separate iPhone devices—one acting as the peripheral and the other as the central. The process I'm using is as follows: The central app connects to the peripheral app. I then switch to a different app on the central device, which causes the central app to go into the background. I manually disconnect and reconnect Bluetooth on the central device, which should trigger the peripheral app to reestablish the connection. However, despite the central app being in the background, I don't see the expected alert on the central side. The connection reestablishes correctly, but no alert appears. I would appreciate any insights on what might be causing this issue or if I'm misunderstanding the behavior of CBConnectPeripheralOptionNotifyOnConnectionKey. I'd be happy to provide more specific code or logs if needed. Thanks in advance! I’m relatively new to Core Bluetooth and feel like I’ve explored most of the options, but I’m still encountering this issue.
3
0
425
Jan ’25
Some colors are missing during first app launch
Recently I decided to download my app from the App Store and found out that during the first launch some colors were missing or displayed incorreclty. For example one button was blue, although switching dark mode on and off solved button color it. Some colors were completely missing and the tab bar buttons were blue as well. Any advices? I'm using iOS 18.2 and XCode 16.1
1
0
350
Dec ’24
Swift Compiler Issue?
I've encountered a strange issue with Swift and I wonder if this is a compiler error or if I didn't understand something correctly. The following sample code shows a weird issue (please ignore that the demo code itself would not make that much sense in this form, it's just the version from a big and more complicated project, where this would make more sense): class Test { var data: [String:[String:String]] = [:] func test() { let setValue: ((String, String, String) -> Void) = { [weak self] key, id, value in if self!.data[key] == nil { self!.data[key] = [:] } let oldValue = self!.data[key]![id] if oldValue == nil { self!.data[key]![id] = value } } setValue("0", "1", "2") } } When changing the "data" dictionary through the closure within the "test()" function, everything works as expected until the "if" condition where the oldValue is checked against nil. If I set a break point to this condition, the Xcode debugger tells me that oldValue is nil (which is expected), but the code within the if condition is NOT executed. The comparison oldValue == nil should be be true (because oldValue is actually nil), but the compiler seems to assume something else. But If I do not user "self!" but instead "self?" then it does work as expected and the code within the if condition is executed. What I am missing here? Is this the correct behavior or a compiler bug?
2
0
327
Dec ’24
Developer Program Enrollment Payment debited but no account yet
I recently made the enrollment for developer program and make the payment on Apple developer website. I saw the payment amount is debited from my account. But the developer program is not approved. When I contacted the developer support, they said Apple did not receive the money and you have to enroll again. So, I asked my Bank to make sure the payment is processed or not. The bank said it is already processed and they even sent me reference number and approval number. Even I sent the screenshot of those information, but the support guy keeps saying they did not receive it but without any helpful information to troubleshoot the issue at all. I am really amazed a company such as Apple has such terrible customer support. Now, I have to request payment dispute to my bank about it. If I do not get my money back, I will tag Apple CEO on x.com and post about it every day with a schedular script.
0
0
369
Dec ’24
Scipy problems with OpenBLAS and Accelerate
I'm using M1pro and have successfully installed Numpy with Accelerate following, and it really speedup my programs. I also ran np.test() to check the correctness and every test passed. However, I can't install Scipy with Accelerate, since the official document said Accelerate has a LAPACK of too old version. I can't even find a scipy that can pass scipy.test(). I tried the codes below: conda install numpy 'libblas=*=*accelerate' conda install scipy np.test() as fails, sp.test() can't even finish conda install numpy 'libblas=*=*openblas' conda install scipy Both np.test() and sp.test() can finish, but with many failures. I believe the bugs are due to Conda. pip install --no-binary :all: --no-use-pep517 numpy pip install scipy np.test() has no failure and went fast, sp.test() uses OpenBLAS and has 3 failures. This is the best version I have found. So my question is: can we find a reliable version of scipy on M1? Considering the popularity of scipy, I think it's not a high-living expectation. And a question for Apple: is there really a plan to upgrade the LAPACK in Accelerate?
2
0
2.7k
Jan ’25
Investigating Third-Party IDE Integration Problems
I regularly see questions from folks who’ve run into problems with their third-party IDE on macOS. Specifically, the issue is that their IDE is invoking Apple’s command-line tools — things like clang and ld — and that’s failing in some way. This post collects my ideas on how to investigate, and potentially resolve, issues like this. If you have any questions or comments, please put them in a new thread here on DevForums. Tag it appropriately so that I see it. Good tags include Compiler, Linker, LLVM, and Command Line Tools. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com" Investigating Third-Party IDE Integration Problems Many third-party IDEs rely on Apple tools. For example, the IDE might run clang to compile C code or run ld to link object files. These IDEs typically don’t include the tools themselves. Rather, they rely on you to install Xcode or Apple’s Command Line Tools package. These are available at Apple > Developer > Downloads Occasionally I see folks having problems with this. They most typically report that basic stuff, like compiling a simple C program, fails with some mysterious error. If you’re having such a problem, follow the steps below to investigate it. IMPORTANT Some IDEs come with their own tools for compiling and linking. Such IDEs are not the focus of this post. If you have problems with an IDE like that, contact its vendor. Select Your Tools macOS has a concept of the current command-line tools. This can either point to the tools within Xcode or to an installed Command Line Tools package. To see which tools are currently selected, run xcode-select with the --print-path argument. This is what you’ll see if you have Xcode installed in the Applications folder: % xcode-select --print-path /Applications/Xcode.app/Contents/Developer Note All of the tools I discuss here are documented in man pages. If you’re not familiar with those, see Reading UNIX Manual Pages. And this is what you’ll see with a Command Line Tools package selected. % xcode-select --print-path /Library/Developer/CommandLineTools There are two common problems with this: It points to something you’ve deleted. It points to something unexpected. Run the command above to see the current state. If necessary, change the state using the --switch option. For example: % xcode-select --print-path /Applications/Xcode.app/Contents/Developer % clang -v Apple clang version 14.0.3 (clang-1403.0.22.14.1) … % sudo xcode-select --switch ~/XcodeZone/Xcode-beta.app % clang -v Apple clang version 15.0.0 (clang-1500.0.38.1) … I have Xcode 14.3 in the Applications folder and thus clang runs Clang 14.0.3. I have Xcode 15.0b5 in ~/XcodeZone, so switching to that yields Clang 15.0.0. It’s possible to run one specific command with different tools. See Select Your Tools Temporarily, below. Run a Simple Test A good diagnostic test is to use the selected command-line tools to compile a trivial test program. Consider this C [1] example: % cat hello.c #include <stdio.h> int main(int argc, char ** argv) { printf("Hello Cruel World!\n"); return 0; } % clang -o hello hello.c % ./hello Hello Cruel World! IMPORTANT If possible, run this from Terminal rather than, say, over SSH. You may need to expand this test program to exercise your specific case. For example, if your program is hitting an error when it tries to import the Core Foundation framework, add that import to your test program: % cat hello.c #include <stdio.h> #include <CoreFoundation/CoreFoundation.h> int main(int argc, char ** argv) { printf("Hello Cruel World!\n"); return 0; } When you compile your test program, you might see one of these results: Your test program compiles. Your test program fails with a similar error. Your test program fails with a different error. I’ll explore each case in turn. [1] For a C++ example, see C++ Issues, below. If your test program compiles… If your test program compiles from the shell, that proves that your basic command-line tools setup is fine. If the same program fails to compile in your IDE, there’s something IDE-specific going on here. I can’t help you with that. I recommend that you escalate the issue via the support channel for your IDE. If your test program fails with a similar error… If your test program fails with an error similar to the one you’re seeing in your IDE, there are two possibilities: There’s a bug in your test program’s code. There’s an environmental issue that’s affecting your command-line tools setup. Don’t rule out the first possibility. I regularly see folks bump into problems like this, where it turns out to be a bug in their code. For a specific example, see C++ Issues, below. Assuming, however, that your test program’s code is OK, it’s time to investigate environmental issues. See Vary Your Environment, below. If your test program fails with a different error… If your test program fails with a different error, look at the test program’s code to confirm that it’s correct, and that it accurately reflects the code you’re trying to run in your IDE. Vary Your Environment If your test program fails with the same error as you’re seeing in your IDE, and you are sure that the code is correct, it’s time to look for environmental factors. I typically do this with the steps described in the next sections, which are listed from most to least complex. These steps only tell you where things are going wrong, not what is going wrong. However, that’s often enough to continue the investigation of your issue. Vary Your Shell Try running your commands in a different shell. macOS’s default shell is zsh. Try running your commands in bash instead: % bash … bash-3.2$ clang -o hello hello.c bash-3.2$ ./hello Hello Cruel World! Or if you’ve switched your shell to bash, try it in zsh. Vary Your User Account Some problems are caused by settings tied to your user account. To investigate whether that’s an issue here: Use System Settings > Users & Groups to create a new user. Log in as that user. Run your test again. Vary Your Mac Some problems are system wide, so you need to test on a different Mac. The easiest way to do that is to set up a virtual machine (VM) and run your test there. Or, if you have a separate physical Mac, run your test on that. Vary Your Site If you’re working for an organisation, they may have installed software on your Mac that causes problems. If you have a Mac at home, try running your test there. It’s also possible that your network is causing problems [1]. If you have a laptop, try taking it to a different location to see if that changes things. [1] I rarely see this when building a simple test program, but it do see it with other stuff, like code signing. C++ Issues If you’re using C++, here’s a simple test you can try: % cat hello.cpp #include <iostream> int main() { std::cout << "Hello Cruel World!\n"; } % clang++ -o hello hello.cpp % ./hello Hello Cruel World! A classic problem with C++ relates to name mangling. Consider this example: % cat hello.c #include <stdio.h> #include "hello-core.h" int main(int argc, char ** argv) { HCSayHello(); return 0; } % cat hello-core.cpp #include "hello-core.h" #include <iostream> extern void HCSayHello() { std::cout << "Hello Cruel World!\n"; } % cat hello-core.h extern void HCSayHello(); % clang -c hello.c % clang++ -c hello-core.cpp % clang++ -o hello hello.o hello-core.o Undefined symbols for architecture x86_64: "_HCSayHello", referenced from: _main in hello.o ld: symbol(s) not found for architecture x86_64 clang: error: linker command failed with exit code 1 (use -v to see invocation) The issue here is that C++ generates a mangled name for HCSayHello: % nm hello-core.o | grep HCSayHello 0000000000000000 T __Z10HCSayHellov whereas C uses the non-mangled name: % nm hello.o | grep HCSayHello U _HCSayHello The fix is an appropriate application of extern "C": % cat hello-core.h extern "C" { extern void HCSayHello(); }; Select Your Tools Temporarily Sometimes you want to temporarily run a command from a particular tools package. To continue my earlier example, I currently have Xcode 14.3 installed in the Applications folder and Xcode 15.0b5 in ~/XcodeZone. Xcode 14.3 is the default but I can override that with the DEVELOPER_DIR environment variable: % clang -v Apple clang version 14.0.3 (clang-1403.0.22.14.1) … % DEVELOPER_DIR=~/XcodeZone/Xcode-beta.app/Contents/Developer clang -v Apple clang version 15.0.0 (clang-1500.0.38.1) … Revision History 2025-01-27 Remove the full width characters. These were a workaround for a forums platform bug that’s since been fixed. Made other minor editorial changes. 2023-07-31 First posted.
0
0
1.8k
Jan ’25
Apple Developer certificate Revoke
I have received email about your development certificate has been revoked, but couldn't identify who did that, due to this revocation one of our enterprise application stopped working. So posting here to seek some suggestion on following 1.) Identification of Revoking Party: Though I have already raised a support ticket to Apple still waiting for their reply. Is it possible for Apple to send logs or account activity logs that from which account or who did the revocation? 2.) How much does Apple take to reply to the support tickets. 3.) No one else received email in my development team. Is it because the certificate which I created is revoked that's the reason only I have received email? 4.) May I know what are the other scenarios that certificate can be revoked other than a human error? 5.) Is there a way for us to internally monitor activity within our developer account, such as identifying who has been actively logged in and updating certificates?
0
0
435
Jan ’25
Performance difference between Xcode's "Build for Profiling" and xcodebuild for Release
For normal testing I build an application using Xcode and selecting "Build for Profiling" from the Product menu. For production I do "xcodebuild clean build -configuration Release ......." I notice a big performance difference. In my case the XCode profiling build runs in under a minute, the xcodebuild version takes over 4 minutes. The XCode profiling build uses the Release configuration, the xcodebuild is also using the Release configuration. What additional configuration options are being set/used when "Building for Profiling"? I'm having a hard time finding an answer to this question.
2
0
1.2k
Jan ’25
Can't complete the Apple Developer Program Enrollment
We've been having some troubles to create a new account for apple developer for the company i'm currently working for. The first feedback we got was that I could create my personal account and then transfer the Duns Number for the company account when the problem would be solved. We have the Duns Number, but I can't create the Apple Developer Program because of the following warning: Tell us about your organization. Legal Entity Name The information you entered did not match your D&amp;B profile. Before submitting your information, check your D&amp;B profile. If you've recently changed your legal entity name, update your D&amp;B profile. We are from Brazil and the support for the apple developer is only USA or Canada. Could you help us? We have a lot of questions. We need to create the account so that we could publish our APP But so far we couldn't create the account
1
0
500
Jan ’25
Is "remotepairingd" Xcode-related?
Is remotepairingd part of Xcode? It seems to be stuck using 119% CPU. This may have started when I recently paired my new Apple Watch with Xcode - or maybe that is a coincidence. The console is full of: error 16:40:26.237601+0000 remotepairingd socket-1: No more data can be received, connection was closed
0
0
597
Dec ’24
Download container not success on iOS 17 / Xcode 15
I try to use "Download container" on "Devices and Simulators". But on iOS 17, xcappdata file size is 4KB and ''AppData" folder is empty. On iOS 15, xcappdata file size is 2MB and success downloaded. Xcode show these error when I unplug iOS 17 and plugin iOS 15. The system failed to get a list of files on the remote device. Domain: com.apple.dt.CoreDeviceError Code: 7001 User Info: { DVTErrorCreationDateKey = "2023-12-12 07:39:24 +0000"; NSFilePath = ""; } -- Unknown response: { XPCErrorDescription =&gt; Connection interrupted } Domain: com.apple.dt.remoteservices.error Code: -1 -- System Information macOS Version 14.2 (Build 23C64) Xcode 15.1 (22502) (Build 15C65) Timestamp: 2023-12-12T15:39:24+08:00 PS. I had turn on [Airplane mode] on iOS 17.
5
0
2.9k
Dec ’24
My app stops at 90% on testfight and doesn't download
I am creating an imessage sticker pack and I am having an issue with an update of my app. It publishes to test flight but I can't download it to test. My app has an extension of imessage. I have tried: Checking the size of the animated stickers. All are below 500kb My version number is 4.1.1. so no 0 I am really no sure what to do. Any suggestions would be appreciated.
0
0
212
Jan ’25