Dear Apple Support Team, I am Tianwei Yue. I received your email this morning regarding the immediate termination of our Apple Developer Program License Agreement and Apple Developer Agreement, citing alleged fraudulent behavior and violations of certain terms. We are both surprised and deeply anxious about this decision. Firstly, the email mentioned that if we wish to file an official complaint under the applicable Platform Regulation, we could contact you via “Contact Us”. However, when I logged in with my account and clicked the “Contact Us” link, the system responded with “You’re not eligible to make this request.” We would appreciate guidance on how to properly submit an official complaint or if there is an alternative way to reach out for assistance. Secondly, I would like to emphasize that the “mathos ai” application operated under this account currently has over 3 million active users. Our application has consistently maintained a high user rating of 4.6 and a record of excellent service. The immediate deletion of our account has rendered the service inaccessible to a large number of customers who use Apple products, severely impacting their experience. We believe that this decision does not align with the shared values of customer care that both Apple and we have always upheld. We have always been proactive in handling user accounts, refunds, and payment issues, and we continuously strive to provide high-quality service to our users. Consequently, we are puzzled by the reason for the account suspension and believe that there might be some misunderstanding or miscommunication. We sincerely hope to connect with the relevant Apple personnel to understand the issue in detail and provide any necessary additional information to resolve any concerns and restore our service. Thank you very much for taking the time to read our email. We look forward to your prompt response so that we can resolve this issue and jointly safeguard the interests of our valued customers. Sincerely, Tianwei Yue

Hello, I originally reported this issue on December 13, 2024, and received a case ID from Apple Developer Program Support: 102485600459. However, the issue remains unresolved, and I have not received any further updates. Could someone please assist me in getting this matter addressed? Any guidance or escalation options would be greatly appreciated. Thank you.

I paid to enroll Apple Developer Program one week ago, but it's still on pending. I wrote for support 2 times, no answer. I think they want me pay more then once.

Hello, In 2024 I received notice of Apple Developer Account termination (Team ID: FCKZLDS8EQ) (with no reason) and in 5 days I have sended the appeal. After 30+ days - my account was terminated. The notification said that I only have a month to file an appeal, I did it within 5 days, but neither during the month nor so far - I have not received a response. Also, after the appeal, I contacted support saying that there was no response to the appeal and still remained unanswered to these tickets: 102346160903 and 102349953096. I described everything in detail in that appeal. I have an Apple Developer membership since 2014 and this is some kind of misunderstanding, I have an old trusted developer account without any violations.

So I got charged the annual developer fee on December 2024, and then again this February 2025. Worse, a few days after getting charged twice, I received an email from Apple saying my developer account subscription has been suspended due to failure in paying the annual fee. I already submitted a support ticket to Apple, but I haven't gotten a response yet. Is there something else I can do? Would appreaciate any help. Thanks!

I am facing a problem. I have enrolled developer program on 7th may, 25. It says will take 2 days but I haven't received any confirmation. Again I submitted information on 11th February, 25 but still haven't received any email about confirmation or rejection. I tried to contact apple support. They created ticket for me. But haven't received any further information from them. It seems like I am a ghost and apple is not seeing me. Can anyone tell me what is the problem. Thank you

I have tried contacting Apple multiple times about a duplicate charge, but I still haven’t received a response. My bank has confirmed that Apple is responsible for processing the refund, yet I have no solution. This is unacceptable. I need an urgent response and my money back immediately. Has anyone else experienced this? Share your stories!

Hi, i recently purchase a developer account on apple 4 days ago and i haven't got any reply back from then and i'm confused i already made a purchase yet in my account they're still requiring me to pay again?

Hello everyone. When I try to start the enrollment in the program, I receive the following message: Your enrollment in the Apple Developer Program could not be completed at this time. Does anyone know how to solve this problem?

Hi, I need to temporarily add a developer to my Apple Developer account so they can manage Certificates, Identifiers & Profiles and make necessary changes. However, when I add them as a team member through Users and Access, Apple requires them to verify their Apple ID using two-factor authentication (2FA). The problem is that due to regional restrictions, they are unable to receive the verification code, which prevents them from accessing the account. What I’ve Tried: I added the developer as a team member under Users and Access in the Apple Developer portal. They received the invitation email and accepted it. When they try to log in, Apple prompts them for 2FA verification, but they cannot complete it due to the restrictions. My Questions: Is there a way to allow my developer to access Certificates, Identifiers & Profiles without requiring them to verify their Apple ID via 2FA? Would creating a new Apple ID and adding it as a team member work as a workaround? Are there any alternative solutions to grant access without sharing my personal Apple ID credentials? I’d appreciate any advice or best practices on how to handle this. Thanks in advance.

Hi, Yesterday I enrolled in the Apple Developer Program through the app (like the website said) and it seemed to work fine. I went through everything in the app and then I had to pay for the service, so I did. (the invoice says Apple Developer Program (Automatic Renewal): $96.99 + VAT). I can see this transaction on my bank statement as well. After finishing the the Developer app said "Wait for an email" or something similar for a day until now it says "Enrollment through the apple developer app is not available for this apple account". I found this odd so I logged in to my account in a browser (on a PC) to see what's up and there it still says if I click my name "Pending". The weird thing is that there is this banner that says "Purchase your membership." and a link to complete my purchase??? As if I did not purchase it yesterday. So in desperation I decided to see what's up and went through this process on my PC now and it took down my order and I got a prompt in the browser to wait 2 days (48 hours). Will I get charged twice? Also this time it prompted the price: $99.

I have an order for the developer program enrollment that has been pending since 24th January,2025. What is the way forward cause I have not received any feedback regarding same?

I don't want to throw anyone under the bus here, but I think the error handling for the D-U-N-S number verification step could be improved. Shown on page: The information you entered did not match your D&B profile. Before submitting your information, check your D&B profile. If you've recently changed your legal entity name, update your D&B profile. This message is confusing when the only information provided is the company name, which exactly matches the D&B profile. We get more information about the error in console than what is shown on the page: "resultCode": 20010, "resultString": "Your organizations information is not complete.", "userString": "Your organizations information is not complete.", "requestUrl": "https://developer.apple.com/services-enrollment/validateDunsDetails", Displaying a clearer error message in line with this would greatly improve user understanding of what went wrong.

I registered and tried paying for a Developer account about 3 days ago. I got an email saying that activation can take up to 48 hours. It's been about 72 hours and the account isn't activated yet.

I get this error when registering as a developer'Your enrollment could not be completed'

Hey everyone, Five days ago, on Sunday, I bought an Apple Developer Program subscription for 99 euros. I used the Developer app on my device because the Developer website said, "Enroll in the program with the Apple Developer app," and I thought it would be better to use the app directly rather than the website. I purchased the subscription, the funds were released from my card, and I received a receipt. The site mentioned that I would be enrolled within 48 hours, and the Developer app stated that I would receive an email soon. Guess what? I didn't receive an email. Instead, I got a message in the Developer app saying, "Enrollment through the Apple Developer app is not available for this Apple Account. Visit the Apple Developer site to enroll." What is happening? I just paid for a subscription using my iCloud email in the Developer app, my bank released the funds, I got a receipt, and yet I didn't get access? Well, okay—I went to the website, but instead of giving me an option to proceed with the previous subscription, they asked me to pay AGAIN. This time, it was 99 dollars. Since I'm in hurry, I paid again, assuming they will refund one of the charges—because how could one account have two same subscriptions? Strangely, for this second payment, I didn’t receive an email receipt, just a message saying that the order request would be processed soon. Now, the problem is that this second subscription isn’t even listed in my subscriptions—only the first one is. On top of that, I’m worried I won’t get access within 48 hours as promised, since I’ve seen other people waiting for months after paying. That’s not fair. I also saw that some people were asked to provide an ID to confirm their identity, but I was never asked for that. I'm not from the US, I’m of legal age, and I’ve been an Apple user for almost a year. Does anyone know what’s happening and how I can avoid getting scammed by Apple? It sounds weird, but it’s ridiculous that a premium company like Apple has these kinds of issues. I contacted support, but I haven’t received a response. Thanks in advance.

Hello Apple users, Am in Rwanda i have been struggling with enrolling in apple developer account, am stacked on payment steps I have charged my account with credit card but it's been 5days, seems like the payment is not yet processed not even an email, can u help me with this isssue?

Having issues updating app and publishing online, due to paid apps agreement. The app is free for distribution not a paid app, hence it is price at 0$. Can't access the agreement as well to verify and account is showing error messages when action is done. Also getting a membership expired message, and account membership is renewed till 2026.

I have just started the process of closing down my limited company and would like to change my Apple Developer ID account type from Business (Organization) to Individual to release my apps under my own name. I was planning on releasing software in the App Store under my limited company, but I encountered an issue (https://developer.apple.com/forums/thread/759605) that has blocked the development for almost a year and Apple has never bothered to fix the issue. This has forced me to close down the company. I have decided I will be releasing the software as an open source project. All I want now is to be able to sign the software using my regular, personal Apple Account ID. However, my Apple Account is currently tied to my company's Organization Developer Account. It is registered as a business with business accounts, the App Store Connect agreements are signed by my company, and everything else on my Developer profile is tied to that company. I do not see the option to close down the company/business account. The only relevant post I found online was here: https://developer.apple.com/forums/thread/702447 Unfortunately, people mention in the comments that the workaround does not actually work. I have tried reaching Developer Support but had no response via email, and I cannot schedule a call back via the Support page because I cannot verify my overseas phone number. Seems like I have a really tough luck with Apple Developer ecosystem... Has anyone ever managed to do this? Any help much appreciated!

Hey everyone, I’m in a really frustrating situation and could use some advice. Apple approved my Developer Program application and asked me to make the payment. I paid using my Wise card, but the payment got stuck in authorization and later timed out, resulting in a refund. I contacted Apple via email, and they advised me to reapply using the iOS Developer app. I did exactly that, but my new application got rejected. When I called support, they told me there’s no appeal process and refused to provide a reason for the rejection. I’ve sent multiple emails, but I haven’t received a single response. I just want to continue with my original application and complete the payment, but I can’t get in touch with anyone who can help. Has anyone experienced something similar? Any ideas on how to get through to Apple and resolve this? Thanks in advance!