Hi everyone,
We enrolled our organization in the Apple Developer Program and completed the membership payment about two weeks ago. The charge went through successfully, but since then nothing has changed:
The account status still shows "Pending"
The account page still displays the "Purchase your membership" banner with "To continue your enrollment, complete your purchase now", redirecting to the payment page - even though the payment has already been made
No confirmation email has arrived
The enrollment page says a purchase may take up to 48 hours to process, and payment confirmation up to two days. It has now been two weeks with zero progress.
We have already contacted Apple Developer Support through the "Send us a message" form and are waiting for a reply.
Has anyone run into this situation where the payment is charged but enrollment stays in "Pending" with the purchase banner still showing? How long did it take to resolve, and is there any way to escalate this? Any advice would be appreciated.
Thanks!
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
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