Overview

Hello Apple Developer Support Team and Community, I am writing to request urgent assistance regarding my Apple Developer Program enrollment, which has been stuck on "Pending" for 11 days with no update or response. 📋 My Details: • Order Number: D009571392 • Invoice Number: MC62612013 • Invoice Date: April 4, 2026 • Amount Charged: $99.00 (Credit Card confirmed) 📌 Current Situation: • Payment was successfully processed and charged to my card on April 4, 2026 • I received the Order Acknowledgement email from Apple Developer Relations • I received the official Apple Invoice (#MC62612013) • My developer.apple.com/account still shows "Pending" status with the message "Subscribe your membership" • I have contacted Apple Developer Support multiple times via the contact form but have received no response whatsoever ✅ What I have already verified: • Two-Factor Authentication is enabled on my Apple ID • I have checked my spam/junk folder daily – no additional emails from Apple • I am NOT clicking "Complete your purchase" again to avoid being charged twice This delay is blocking my development work entirely. I cannot access App Store Connect, create certificates, or use any Developer Program features. Could someone from the Apple Developer team please investigate and manually activate my membership? I am happy to provide any additional documentation required. Thank you very much for your help. Adel Aidoudi

Hi — I submitted ClaudeScope (a utility app, Bundle ID io.sandwichlab.claudescope, Apple ID 6761888911) for review on April 12, 19:40 PDT. It's been in "Waiting for Review" for over three calendar days and I just want to confirm there isn't a metadata issue quietly blocking the queue. Details: App name: ClaudeScope Bundle ID: io.sandwichlab.claudescope Apple ID: 6761888911 Version 1.0.0 (build 2) Current status: Waiting for Review No rejection or reviewer message in Resolution Center Happy to provide additional information if needed. Thanks in advance for any pointers.

Hi everyone, I am writing regarding my Apple Developer Program membership which is not being activated after payment. I paid $99.00 on April 10, 2026 but my account still shows "Purchase your membership" with no access to developer tools. My details: Order Number: D004753291 Transaction ID: 110446657765 Support Case ID: 102869832765 I have contacted Apple Developer Support multiple times but received only automated responses. Could any Apple staff please investigate and manually activate my membership? Thank you, Roman

Hello Apple team, We would like to access the user's available purchases from the keyboard extension. Making purchases directly from the keyboard is a great benefit, but we assume it is intentionally disabled to prevent abuse or fraudulent purchase attempts. What we care about the most is determining if the user has an item that contains a discount or a free trial to personalize messaging when we suggest the user go to the app and make a purchase. We hope you'd consider revising your policy around StoreKit usage.

Sign-in with Apple suddently broke in my App. The button trigger the system Apple sign in modal, I can sign in without errors but then nothing happens on my App. It seems it never goes in the onCompletion. SignInWithAppleButton( .signIn, onRequest: { }, onCompletion: { // Never get called } ) The button is inside a custom modal.

While I was creating a shortcut using the dictionary function I encountered a bug. When creating a new dictionary to store the date and some other stuff I set a value to the current date variable. I went to change the date format to one I preferred I was unable to access the submenu to do so. To figure out what was going on I did some testing and here is what I found: You can't access the submenu of any inserted variable This only happens in newly created dictionaries You can be fix the dictionary by simply closing and opening the shortcut This bug does not happen on Iphone How to make this bug happen: Open any shortcut Create a new dictionary Add a variable in the value field You can no longer access the sub menu to edit the variable.

I have been trying to get into my account for several days now and I have tried everything. First of you cannot get support because you need to be logged in so had to make another account to be able to post this. And even then the support is not working. Send an email a while ago and tried the call option and I have gotten no response from both. I was supposed to launch my app last week and I have just not be able to log into my account. I keep getting the 'Too many verification codes have been sent. Enter the last code you received or try again later.' I didn't even do that, I just tried to log in and had that there. I have waited days and it's still there. I have tried changing the number for which I waited a day and now it's told me to wait another 6 days. This has caused so many problem and the lack of support is unbelievable. Can anyone please help me get into my account or advise on what I can do ASAP. Thanks, Usama

I built a peptide app with the information based on interactive body parts I’m worried that the body might be to nude. As well as I will be linking the peptides you saved with the educational information in the app to website where it’s a simple shop. Here’s the picture

Apple has negged my developer account docs for 6 months. How do I get someone on the phone? I had moved the company’s jurisdictions from EU to USA so it is a new Apple Developer account. In truth, I would rather just update my original account to the new company in USA but I can’t do that either.

I have created a simple AppleScript that makes a folder named with today’s date. For many years, it has worked fine except: If I run the script (from a script app in the menu bar), then dump files into the folder, then change the colored “Tag” on the folder, I get a Finder error - An unexpected error occurred (error code -8076) - and I have to force-quit the Finder to complete the color tagging. If it change the tag before dumping the files, no error occurs. (Please hold the “Doctor, it hurts when I do this …” jokes.) This error has persisted through many macOS major iterations, including Tahoe 26.4.1. Prolly a Finder bug, but not sure. Here’s the source, for anyone interested. set dateStr to getDate() --display dialog dateStr tell application "Finder" activate try --set thisFolder to (the target of the front window) as alias set thisFolder to (the target of the front window) as string make new folder at thisFolder with properties {name:dateStr as string} on error errMsg display dialog "ERROR: " & errMsg end try end tell on getDate() set theDate to current date set theYear to year of theDate as string set theNewYear to third character of theYear & fourth character of theYear set theMonth to month of theDate as number as string if length of theMonth = 1 then set theMonth to "0" & theMonth as string end if set theDay to day of theDate as string if length of theDay = 1 then set theDay to "0" & theDay as string end if return theNewYear & " " & theMonth & " " & theDay as string end getDate

We’ve been waiting for several weeks for our account to be verified; we need to conduct testing for the app, which is already ready. We’ve submitted several support tickets but haven’t received any response. We haven’t received any calls or emails regarding the company verification process.

I recently renewed my Apple Developer account after a 2-year expiration and updated my payment details. I also received the new license agreement and accepted it. However, my account is still not marked as active, and I’m currently unable to deploy my app via TestFlight. I have already tried contacting support via email and phone but have not received a response yet. This issue is blocking our development and release process. Could you please advise on how to resolve this or escalate the case? Thank you in advance for your support.

When downloading an app, I often cannot download it. What is the reason?

Description: I’m developing a tvOS app using SwiftUI where we play background audio (music) in the Welcome screen, with support for offline playback via local caching. 🔹 Feature Overview App fetches audio metadata from API Starts streaming audio (HLS .m3u8) immediately In parallel, downloads the raw audio file (.mp3) Once download completes: Switches playback from streaming → local file On next launch (offline mode), app plays audio from local storage 🔹 Issue This flow works perfectly on the Simulator, but on a real Apple TV device: Audio plays for a few seconds (2–5 sec) and then stops Especially after switching from streaming → local file No explicit AVPlayer error is logged Playback sometimes stops after UI updates or periodic API refresh 🔹 Implementation Details Using AVPlayer with AVPlayerItem Background audio controlled via a shared manager (singleton) Files stored locally using FileManager (currently using .cachesDirectory) Switching playback using: player.replaceCurrentItem(with: AVPlayerItem(url: localURL)) player.play() 🔹 Observations Works reliably on Simulator On device: Playback stops silently Seems related to lifecycle, buffering, or file access No issues when continuously streaming (without switching to local) 🔹 Questions Is there any limitation or known issue with AVPlayer when switching from streaming (HLS) to local file playback on tvOS? Are there specific requirements for playing locally cached media files on tvOS (e.g., file location, permissions, or sandbox behavior)? What is the recommended storage location and size limit for cached media files on tvOS? We understand tvOS has limited persistent storage Is .cachesDirectory the correct approach for this use case? Are there known differences in AVPlayer behavior between Simulator and real Apple TV devices (especially regarding buffering or lifecycle)? What is the recommended approach for implementing offline background audio on tvOS apps? 🔹 Goal We want to implement a reliable system where: Audio streams initially Seamlessly switches to local file after download Continues playing without interruption Supports offline playback on subsequent launches Any guidance or best practices would be greatly appreciated. Thank you!

Each time I launch a Debug version of the app on iOS Simulator, I see the Launch Screen presented and then about a 30-second delay before the app is responsive and debug output appears in the console panel. Filed FB22345091

Hi, I see an interaction issue between a DNS Proxy system extension and MDM on macOS: after some time the device stops processing MDM commands until reboot, while DNS filtering continues to work. Environment: macOS: 15.x / 26.x (reproduced on multiple minor versions) App: /Applications/MyMacProxy.app System extension: NEDNSProxyProvider as system extension Bundle id: com.company.agent.MyMacProxy.dnsProxy Deployment: MDM (SimpleMDM) DNS proxy config via com.apple.dnsProxy.managed Devices: supervised Macs Steps to reproduce: Enrol Mac into MDM. Install MyMacProxy app + DNS proxy system extension via pkg and apply com.apple.dnsProxy.managed profile. DNS proxy starts, DNS is filtered correctly, user network works normally. After some hours, try to manage the device from MDM: push a new configuration profile, remove an existing profile, or install / remove an app. 5.MDM server shows commands as pending / not completed. On the Mac, DNS is still filtered via our DNS proxy, and general network access (Safari etc.) continues to work. After reboot, pending MDM commands are processed and we can remove the app, profile and system extension normally. This is reproducible on our test machines. What I see on the Mac in the “stuck” state apsd is running: sudo launchctl print system/com.apple.apsd # job state = running com.apple.mdmclient.daemon exists as a job but is not running: sudo launchctl print system/com.apple.mdmclient.daemon Abbreviated output: system/com.apple.mdmclient.daemon = { ... state = not running job state = exited runs = 5 last exit code = 0 ... } So the MDM client daemon has exited cleanly (exit code 0) and is currently not running; its APS endpoints are configured. Our DNS proxy system extension is still processing flows: we see continuous logging from our NEDNSProxyProvider, and DNS filtering is clearly active (requests go through our upstream). systemextensionsctl list still shows our DNS proxy system extension as active. From the user’s perspective, everything works (with filtered DNS). From the MDM server’s perspective, commands stay pending until the next reboot. After reboot, MDM behaviour is normal again. Uninstall / cleanup (current approach, simplified) We currently use an MDM‑delivered shell script that: disables our DNS proxy configuration for the console user by editing ~/Library/Preferences/com.apple.networkextension.plist and setting Enabled = false for our DNSProxyConfigurations entries; flushes DNS cache and restarts mDNSResponder; unloads our LaunchDaemon / LaunchAgent for the host app; kills the system extension process using pgrep -f "com.company.agent.MyMacProxy.dnsProxy" | xargs kill -9; removes the extension binary from /Library/SystemExtensions/.../com.company.agent.MyMacProxy.dnsProxy.systemextension; removes /Applications/MyMacProxy.app and related support files. We currently do not call systemextensionsctl uninstall <TEAMID> com.company.agent.MyMacProxy.dnsProxy from MDM, mainly because of SIP and because we understand that fully silent system extension uninstall is constrained. The MDM responsiveness issue, however, can appear even if we don’t run this aggressive uninstall script and just let the extension run for some hours. Questions Is it expected that a DNS Proxy system extension (managed via com.apple.dnsProxy.managed) can leave a device in a state where: apsd is running, com.apple.mdmclient.daemon is not running (last exit code 0), DNS proxy continues to filter traffic, but MDM commands remain pending until reboot? Are there known best practices or pitfalls when combining: DNS Proxy system extensions (NEDNSProxyProvider), MDM‑distributed com.apple.dnsProxy.managed profiles, and MDM app / profile management on recent macOS versions? For uninstall in an MDM environment, what pattern do you recommend? For example, is it better to: disable / remove the DNS proxy profile, stop the NE configuration via NEDNSProxyManager from the app, avoid killing the system extension or removing files from /Library/SystemExtensions immediately, and instead require a reboot for full removal? I can provide a sysdiagnose and unified logs (including nesessionmanager, mdmclient and our logs) from an affected machine if that would be helpful.

I am writing to share my frustration regarding the app review process for my application. My current submission has been stuck in "Waiting for Review" for nearly 7 weeks, starting from February 5th. Although I have attempted to cancel and resubmit periodically, there were significant gaps of 10 and 21 days between submissions where no action was taken. Currently, I am stuck again. The situation is critical for the following reasons: Critical Bug: The update includes a necessary fix for an In-App Purchase bug that is preventing users from accessing paid features. No Communication: I have sent four inquiries regarding this delay. I received only one generic response asking me to wait, and my subsequent follow-ups have been completely ignored. Expedited Review Request: My requests for an Expedited Review have also gone unanswered. Apple’s standard review time is typically 24-48 hours, but my experience is far from that. I am not asking for special treatment; I am asking for basic transparency regarding why my app has been stalled for nearly two months. Could anyone from the review team please look into this or provide an explanation? This prolonged silence is causing significant issues for my service and its users. Apple ID: 6752595582 First Submission Date: Feb 5th

Hi there, I've discovered an issue with gesture handling in RealityKit when setting the camera’s fieldOfViewOrientation to horizontal. For instance, if I render a simple box at the center of the view with a collision shape that exactly matches its dimensions, the actual hit area behaves as if it's smaller than the box. Additionally, when attempting to drag the box away from the center, the hit area appears misaligned—offset slightly towards the center. Since the default fieldOfViewOrientation is vertical and everything works as expected in that mode, it seems that the gesture system might be assuming a vertical FOV. Given that the API allows setting it to horizontal, perhaps gestures should function correctly regardless of the orientation? Thank you!

Our compliance with the Digital Services Act is still under review after more than a month. We have sent several emails to Apple, but have received no response. Furthermore, we cannot find any information or links to submit new information or restart the review. What should we do? We need to publish our application in Europe.

My current app is a smoking cessation app and it is desgined to help people quit smoking for good. Currently users of the app are expected to set a quit date and then remain quit from cigarettes for 12 weeks. The app helps with this by using badges, notifications and even live chats to stop smoking professionals (depending on your area). The app "frequently" mentions smoking and tobacco, but it never promotes it. It does the opposite. By mentioning the harms of smoking and the benefits of stopping. The app also mentions (and can provide, depending on your area, medical history and a professionals final opinion) about nicotine replacement therapy, which users who are quitting smoking may be interested in. Currently the app is rated 18+ as I have to tick "frequent" mention of drugs/tobacco/alcohol in the age rating questionnaire. Though it does not mention recreational drugs or alcohol. We will soon be adding a large update to the app to add vaping support. The app will change largely in the fact smoking content and vaping content will be siloed from each other. So a user can either be on a smoking support journey (and see stop smoking content), or a vape support journey (and only see vaping content). We need the app to be 13+ on the store and we will enforce age restrictions using the declared age range API as part of the account creation process. If the user is aged 13 - 17, they will only see vape related content, if they are 18+ they can see vaping OR smoking. How negotiable is the age rating certificate, can we change it to 13+ if we implement age restrictions in the app and protect stop smoking related content behind it?